ServiceNow Business Analyst

Overview

Role: ServiceNow Business Analyst Location: Redwood City, CA — Hybrid Responsibilities

Translate business processes into system requirements and/or development of systems solutions Analyze new business requirements, assist with the feasibility of enhancement requests, system functionality, current system use, and user needs Specify functional analysis and design and work with developers and analysts to recommend solutions and resolve system issues Develop workflow documentation and translate requirements to user stories Define and document test scripts for user acceptance testing and coordinate user acceptance sign-off Perform testing of new ServiceNow development, upgrades, and patching Analyze data and provide data sets to users for analysis. May include development of operational and analytical reports for end-users May develop instructional materials, training and job aids in the form of Knowledge Base Articles Minimum Education and Experience

Bachelor’s degree and five years relevant experience or a combination of education and relevant experience. Minimum Knowledge, Skills, and Abilities

Experience with

ServiceNow ITSM modules , including Incident, Problem, Change, Knowledge, Major Incident, Asset management, CMDB and Request Management. Proven

problem solving

and

analytical thinking

and ability to approach problems logically and systematically Ability to

design

and

document

complex business systems. Must have

experience of building wireframes for development team Ability to gather and document

business requirements , write detailed

user stories , and define acceptance criteria using

Agile/Scrum methodologies . Knowledge of

ITIL

concepts Knowledge of principles and techniques used in conducting

system analysis Skill in conducting interviews and

facilitating group meetings Collaborate

with the project team to meet the identified scope and timeline Excellent

communication skills , both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs Expertise in designing and delivering

ServiceNow Performance Analytics dashboards ,

reports , and

KPIs

following

ITSM best practices . Ability to define, document, and build reports that align with business goals and service level agreements (SLAs). Must have

implemented projects related to

ServiceNow Now Assist

or

Predictive Intelligence

and related automation technologies Must

have implemented projects on any of the following technology ServiceNow

Virtual Agent, Platform analytics, Workflow datafabric or Employee Center Proficiency in

Service Portfolio Management (SPM) ,

Application Portfolio Management (APM) , and

Service Catalog Management , including creating catalog items, record producers, workflows, and automations using

Flow Designer . Certification

Should have either ServiceNow admin or developer or ITSM implementation certification Thanks & Regards. P Mahaboob Basha |Sr. Recruiter 8326210046| ++mahaboobp@minisofttech.com++ Minisoft Technologies LLC

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