JPMorganChase
Overview
Do you love improving the lives of millions of customers and merchants by building innovative products? Are you excited about creating a fintech platform that fuels the next wave of growth in payments? Join the Wallet and Lending Innovation team, where talented product leaders are transforming buying and selling experiences and advancing digital payments. The Wallet and Lending Innovation organization is a team of highly talented product leaders focused on delivering innovative payment experiences and platforms. We are transforming buying and selling experiences for millions of our customers and nurturing the growth of digital payments.
As an Executive Director of Product and leader in the Wallet and Lending Innovation organization, you will conceptualize the next generation of payment platforms, drive innovative thinking and build seamless customer experiences that become the foundation of Chase digital payments and commerce experiences. We are looking for someone who is customer obsessed, has a strong passion to lead startup-like efforts in a large company, and a penchant for innovative thinking. This product leader will have the opportunity to lead a team of talented product managers and foster a culture of innovation, learning and collaboration. You will be responsible for creating a vision and a roadmap, driving the product development lifecycle, monitoring platform performance and scaling the payments platforms to millions of customers.
Responsibilities
Define the vision and strategy for the product line
Conceptualize and create platforms and products from 0-1, including driving build and scale
Lead and develop a team of product managers; foster an environment of motivation and collaboration
Manage executive stakeholder relationships and regularly communicate updates on the product strategy, progress and performance
Partner closely with Technology, Design, and Analytics teams to lead product development efforts
Define features and communicate requirements to engineering in clearly written documentation
Monitor against goals, identify and scope implementation paths for needed enhancements, and create remediation plans when needed
Manage product backlog, production support, issue and defect resolution and prioritization
Collaborate with a team of cross-functional partners to ensure a strong risk and controls environment (e.g., Risk, Controls, Legal, Compliance)
Required qualifications, capabilities and skills
10+ years of experience in financial services and product management
Experience in online payments including digital wallets and money movement
Experience driving change within large, highly matrixed organizations and managing stakeholders across multiple functions
Passion for understanding customer needs and demonstrated ability to build scalable platforms
Ability to think strategically while still being comfortable diving into the details required to ensure successful execution
Outstanding verbal and written communication
Strong knowledge of APIs, engineering practices, and the product development lifecycle using Agile methodologies
Proven track record of managing risk and controls
Bachelors or Masters in Computer Science, Engineering, Business Administration or comparable field of study
Preferred qualifications, capabilities and skills
Candidates with Fintech background or payment platform experience shall be preferred
About Us Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. We will provide an accommodation during the hiring process upon request. Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We lead in credit card sales and deposit growth and have the most-used digital solutions, while ranking high in customer satisfaction. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
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As an Executive Director of Product and leader in the Wallet and Lending Innovation organization, you will conceptualize the next generation of payment platforms, drive innovative thinking and build seamless customer experiences that become the foundation of Chase digital payments and commerce experiences. We are looking for someone who is customer obsessed, has a strong passion to lead startup-like efforts in a large company, and a penchant for innovative thinking. This product leader will have the opportunity to lead a team of talented product managers and foster a culture of innovation, learning and collaboration. You will be responsible for creating a vision and a roadmap, driving the product development lifecycle, monitoring platform performance and scaling the payments platforms to millions of customers.
Responsibilities
Define the vision and strategy for the product line
Conceptualize and create platforms and products from 0-1, including driving build and scale
Lead and develop a team of product managers; foster an environment of motivation and collaboration
Manage executive stakeholder relationships and regularly communicate updates on the product strategy, progress and performance
Partner closely with Technology, Design, and Analytics teams to lead product development efforts
Define features and communicate requirements to engineering in clearly written documentation
Monitor against goals, identify and scope implementation paths for needed enhancements, and create remediation plans when needed
Manage product backlog, production support, issue and defect resolution and prioritization
Collaborate with a team of cross-functional partners to ensure a strong risk and controls environment (e.g., Risk, Controls, Legal, Compliance)
Required qualifications, capabilities and skills
10+ years of experience in financial services and product management
Experience in online payments including digital wallets and money movement
Experience driving change within large, highly matrixed organizations and managing stakeholders across multiple functions
Passion for understanding customer needs and demonstrated ability to build scalable platforms
Ability to think strategically while still being comfortable diving into the details required to ensure successful execution
Outstanding verbal and written communication
Strong knowledge of APIs, engineering practices, and the product development lifecycle using Agile methodologies
Proven track record of managing risk and controls
Bachelors or Masters in Computer Science, Engineering, Business Administration or comparable field of study
Preferred qualifications, capabilities and skills
Candidates with Fintech background or payment platform experience shall be preferred
About Us Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. We will provide an accommodation during the hiring process upon request. Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We lead in credit card sales and deposit growth and have the most-used digital solutions, while ranking high in customer satisfaction. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
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