Holiday Inn Express & Suites South Hill
General Manager
Holiday Inn Express & Suites South Hill, South Hill, Virginia, United States, 23970
Overview
The Hotel General Manager is responsible for overseeing all aspects of property management in accordance with the company's mission and standards, including daily operations, guest satisfaction, financial performance, sales and marketing, and team leadership. The GM ensures that guests receive outstanding service while maximizing profitability and upholding brand standards. Responsibilities
Operations Management
— Oversee the day-to-day operations of all hotel departments (front desk, housekeeping, F&B, maintenance, etc.). Financial Oversight
— Prepare and manage the hotel’s annual budget and financial forecasts. Monitor revenues, expenses, and profitability; take corrective action as necessary. Ensure proper cash handling, purchasing controls, and accounting procedures. Guest Experience
— Maintain high levels of guest satisfaction and respond promptly to guest concerns or complaints. Monitor and manage guest feedback through online reviews and surveys. Lead by example in delivering excellent customer service. Team Leadership
— Recruit, train, and develop a high-performing hotel team. Set performance goals and conduct regular staff evaluations. Foster a positive work culture that emphasizes teamwork, accountability, and service excellence. Sales & Marketing
— Collaborate with the sales and marketing team to develop strategies to increase occupancy and revenue. Build relationships with local businesses and tourism stakeholders to promote the property. Monitor market trends and adjust pricing strategies as needed. Property Management
— Ensure the property is well-maintained and presents a high standard of cleanliness and repair. Coordinate with maintenance and housekeeping to ensure timely room turnover and facility upkeep. Qualifications
5+ years of experience in hotel management, with 2+ years in a GM or Assistant GM role. Strong leadership, communication, and interpersonal skills. Proven financial acumen and ability to manage budgets. Familiarity with property management systems (PMS), point-of-sale systems, and online booking platforms. Flexibility to work weekends, holidays, and irregular hours as needed. Compensation
$60,000 per year
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The Hotel General Manager is responsible for overseeing all aspects of property management in accordance with the company's mission and standards, including daily operations, guest satisfaction, financial performance, sales and marketing, and team leadership. The GM ensures that guests receive outstanding service while maximizing profitability and upholding brand standards. Responsibilities
Operations Management
— Oversee the day-to-day operations of all hotel departments (front desk, housekeeping, F&B, maintenance, etc.). Financial Oversight
— Prepare and manage the hotel’s annual budget and financial forecasts. Monitor revenues, expenses, and profitability; take corrective action as necessary. Ensure proper cash handling, purchasing controls, and accounting procedures. Guest Experience
— Maintain high levels of guest satisfaction and respond promptly to guest concerns or complaints. Monitor and manage guest feedback through online reviews and surveys. Lead by example in delivering excellent customer service. Team Leadership
— Recruit, train, and develop a high-performing hotel team. Set performance goals and conduct regular staff evaluations. Foster a positive work culture that emphasizes teamwork, accountability, and service excellence. Sales & Marketing
— Collaborate with the sales and marketing team to develop strategies to increase occupancy and revenue. Build relationships with local businesses and tourism stakeholders to promote the property. Monitor market trends and adjust pricing strategies as needed. Property Management
— Ensure the property is well-maintained and presents a high standard of cleanliness and repair. Coordinate with maintenance and housekeeping to ensure timely room turnover and facility upkeep. Qualifications
5+ years of experience in hotel management, with 2+ years in a GM or Assistant GM role. Strong leadership, communication, and interpersonal skills. Proven financial acumen and ability to manage budgets. Familiarity with property management systems (PMS), point-of-sale systems, and online booking platforms. Flexibility to work weekends, holidays, and irregular hours as needed. Compensation
$60,000 per year
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