Xcel Energy
Director, Business Transformation (Credit & Collections)
Xcel Energy, Denver, Colorado, United States, 80285
Overview
Director, Business Transformation (Credit & Collections) at Xcel Energy. This role provides strategic leadership for all credit, collections and receivables management functions, leveraging SAP FI-CA within the CIS transformation. It focuses on financial integrity, regulatory compliance, and scalable, efficient processes while modernizing operations and supporting the transformation program.
Responsibilities
Set strategy and direction for Credit & Collections, aligning FI-CA design and operations with enterprise financial, customer and regulatory objectives
Oversee transformation of credit risk and collections policies into system capabilities, including dunning frameworks, payment arrangements, write-offs and recovery strategies
Ensure strong integration across Billing/IS-U and ERP to safeguard revenue recognition, reconciliation and audit readiness
Establish governance and controls for receivables, delinquency management and bad-debt provisioning with clear KPIs
Drive innovation and automation to improve customer experience and reduce operating costs
Develop and implement a business transformation strategy through people, process and technology (if applicable) aligned with business goals
Direct planning, execution, and delivery of transformational projects within scope, time, and budget
Collaborate with senior leadership, business units, technology partners and external partners to ensure alignment and support for transformation initiatives
Champion change management to ensure smooth adoption of new technologies and processes
Establish metrics and KPIs to measure the success of transformation initiatives and report progress to stakeholders
Identify and mitigate risks associated with enterprise transformation projects
Build and lead a high-performing team of transformational professionals
Stay abreast of industry trends and emerging technologies to continually improve capabilities
Minimum Requirements
Bachelor’s degree in Business Administration or related field, or equivalent experience
10+ years of experience in leading technology and/or business transformation programs in a functional context
Strong operational and program delivery skills with a track record of delivering complex projects on time and within budget
Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels
Demonstrated ability to lead and manage cross-functional teams
Strong analytical and problem-solving skills
Knowledge of change management principles and practices
Ability to adapt to a fast-paced and dynamic environment
Preferred Requirements
SAP FICA
Understanding of FDCPA, TCPA, and other industry compliance
Demonstrated leadership experience within the Credit, Collections and Receivables Management functions
CCE preferred
Demonstrated experience leading a large transformation program
MBA preferred
About Xcel Energy As a leading combination electricity and natural gas energy company, Xcel Energy serves 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. We strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be part of something big, join our team.
Benefits and Notice All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Individuals with a disability who need an accommodation to apply may contact recruiting@xcelenergy.com. This position is non-bargaining. The anticipated starting base pay is $144,800.00 to $205,600.00 per year. Benefits include: Annual Incentive Program, Medical/Pharmacy, Dental, Vision, Life Insurance, HSA/FSA options, disability coverage, EAP, PTO, holidays, and more. Benefit plans are subject to change.
Deadline to Apply: 10/31/25
Equal Opportunity EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)
Accessibility Xcel Energy is committed to accessibility. For accommodations in the application process, contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com.
#J-18808-Ljbffr
Responsibilities
Set strategy and direction for Credit & Collections, aligning FI-CA design and operations with enterprise financial, customer and regulatory objectives
Oversee transformation of credit risk and collections policies into system capabilities, including dunning frameworks, payment arrangements, write-offs and recovery strategies
Ensure strong integration across Billing/IS-U and ERP to safeguard revenue recognition, reconciliation and audit readiness
Establish governance and controls for receivables, delinquency management and bad-debt provisioning with clear KPIs
Drive innovation and automation to improve customer experience and reduce operating costs
Develop and implement a business transformation strategy through people, process and technology (if applicable) aligned with business goals
Direct planning, execution, and delivery of transformational projects within scope, time, and budget
Collaborate with senior leadership, business units, technology partners and external partners to ensure alignment and support for transformation initiatives
Champion change management to ensure smooth adoption of new technologies and processes
Establish metrics and KPIs to measure the success of transformation initiatives and report progress to stakeholders
Identify and mitigate risks associated with enterprise transformation projects
Build and lead a high-performing team of transformational professionals
Stay abreast of industry trends and emerging technologies to continually improve capabilities
Minimum Requirements
Bachelor’s degree in Business Administration or related field, or equivalent experience
10+ years of experience in leading technology and/or business transformation programs in a functional context
Strong operational and program delivery skills with a track record of delivering complex projects on time and within budget
Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels
Demonstrated ability to lead and manage cross-functional teams
Strong analytical and problem-solving skills
Knowledge of change management principles and practices
Ability to adapt to a fast-paced and dynamic environment
Preferred Requirements
SAP FICA
Understanding of FDCPA, TCPA, and other industry compliance
Demonstrated leadership experience within the Credit, Collections and Receivables Management functions
CCE preferred
Demonstrated experience leading a large transformation program
MBA preferred
About Xcel Energy As a leading combination electricity and natural gas energy company, Xcel Energy serves 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. We strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be part of something big, join our team.
Benefits and Notice All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Individuals with a disability who need an accommodation to apply may contact recruiting@xcelenergy.com. This position is non-bargaining. The anticipated starting base pay is $144,800.00 to $205,600.00 per year. Benefits include: Annual Incentive Program, Medical/Pharmacy, Dental, Vision, Life Insurance, HSA/FSA options, disability coverage, EAP, PTO, holidays, and more. Benefit plans are subject to change.
Deadline to Apply: 10/31/25
Equal Opportunity EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)
Accessibility Xcel Energy is committed to accessibility. For accommodations in the application process, contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com.
#J-18808-Ljbffr