MSD
Overview
The Virology Customer Representative is a key member of the Customer Team and plays a critical role in supporting our company\'s customer-centric business model. They work with the Customer Team to understand and identify customer needs, support pull-through activities relative to the customer strategy, adhere to company values and policies, and help ensure better health outcomes for healthcare professionals and patients. The Virology Customer Representative demonstrates professionalism and leadership by modeling the required knowledge for successful execution of all Field Sales competencies. Territory Information
This is a field-based sales position that is responsible for covering the Boston, Massachusetts territory. This territory also includes Metro Boston. The ideal location to reside is within this territory or within a reasonable commuting distance to workload center. Travel varies based on location within the geography. Primary Responsibilities
Communicate product information in a way that\'s meaningful and relevant to each customer; customize discussions based on understanding of customer needs. Engage in informed discussions about products with healthcare professional customers, knowing when and how to seek and provide additional information. For select customer accounts, act as primary point of contact, meet with key customers to understand practice structure, business model, key influencers and network structure, customer needs, and identify business opportunities. Coordinate with the customer team to develop customer strategy for interactions, relationships, solutions, and potential offerings for the customer. Share learnings and best practices from one customer to help others meet their needs. Demonstrate a focus on better health outcomes (considering the healthcare professional and patient experience). Provide input into resource allocation decisions across customers. Identify and select programs/services available in the company library to address customer needs. Maintain current understanding of practice structure, business model, key influencers and network structure; share information with relevant stakeholders. Influence beyond the specific geography or product area. Embrace and maximize new technological capabilities and channels to engage customers. Engage in all responsibilities with high standards of ethics and integrity, with emphasis on compliance with laws, policies and regulations. Virology Specific
The Virology Customer Representative demonstrates the ability to: Execute at each stage of the sales process. Create a compelling rationale positioning our Virology products versus competition by focusing on appropriate patient types and approved resources. Stay ahead of market trends, assess impact on the business, and make proactive recommendations to meet future needs. Innovate in fast-changing environments with resilience and adaptability. Ask strategic questions to understand customer healthcare needs; use insights to position Virology products and collaborate on focused business strategy. Identify customer/market segments and industry conditions in the local market; emphasis on Specialty Pharmacy and distribution channel challenges. Drive results by managing the Virology product portfolio through prioritization, opportunity planning, and customer segmentation. Articulate HIV payer environment complexities and stakeholder roles in access to Virology products. Develop and execute account plans, collaborating with Virology Account Team members to improve value for customers and patients. Embrace current and future multi-channel engagement capabilities; collaborate to maximize customer interactions and territory management with cross-functional stakeholders. Build business relationships with difficult-to-access customers in a \'no sample\' environment. Adopt a \'business owner\' mindset during change, flexing across customer segments and portfolios in flexible matrix configurations. Maintain high-level compliance with all company policies and procedures. Position Qualifications
Minimum Requirements
Bachelor\'s Degree with 2-6 years of Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience in professional sales, marketing, military or healthcare/scientific fields (non-sales related) in pharmaceutical, biotech, or medical devices. Valid driver\'s license. Preferred Experience and Skills
Minimum of two years in account management or sales with Infectious Disease customers; preference for HIV product or launch experience. Preference for specialty sales experience across multiple specialty markets and launch experience. Experience in pharma, biotech or medical devices sales. Proven ability to develop and execute plans to engage customers and meet needs; successful relationship development and maintenance. Experience in a highly regulated environment requiring strict compliance. Account experience in complex hospital systems and teaching institutions. Ability to identify account inter-dependencies and build partnerships with key stakeholders. Experience with complex payer environments and pharmacy stakeholders. Current disease-state customers view you as a trusted representative. Experience interacting with scientific thought leaders and advocates across an adoption continuum. Ability to develop customer relationships in challenging \'no sampling\' environments. High level of business acumen and account management skills. Current relationships with key opinion leaders within designated accounts preferred. Leadership, planning, organization, self-motivation, initiative, and ability to learn and convey complex information. Commitment to ethics and integrity in a highly compliant environment. Required and Preferred Skills
Key skills include Account Management, Customer Strategy, Compliance, Health Outcomes, Market Analysis, and Interpersonal Relationships. See original listing for the full set of competencies and keywords. Additional Information
US and Puerto Rico Residents Only: We are committed to inclusion. If you need an accommodation during the application or hiring process, please indicate here. We are an Equal Employment Opportunity Employer and prohibit discrimination based on protected characteristics. For more information, visit EEOC Know Your Rights and related pages. We support a U.S. Hybrid Work Model for eligible roles. Some roles may require on-site work. Travel up to 10%. Visa sponsorship is not available. Relocation is not offered for this role. The posting end date is 10/14/2025.
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The Virology Customer Representative is a key member of the Customer Team and plays a critical role in supporting our company\'s customer-centric business model. They work with the Customer Team to understand and identify customer needs, support pull-through activities relative to the customer strategy, adhere to company values and policies, and help ensure better health outcomes for healthcare professionals and patients. The Virology Customer Representative demonstrates professionalism and leadership by modeling the required knowledge for successful execution of all Field Sales competencies. Territory Information
This is a field-based sales position that is responsible for covering the Boston, Massachusetts territory. This territory also includes Metro Boston. The ideal location to reside is within this territory or within a reasonable commuting distance to workload center. Travel varies based on location within the geography. Primary Responsibilities
Communicate product information in a way that\'s meaningful and relevant to each customer; customize discussions based on understanding of customer needs. Engage in informed discussions about products with healthcare professional customers, knowing when and how to seek and provide additional information. For select customer accounts, act as primary point of contact, meet with key customers to understand practice structure, business model, key influencers and network structure, customer needs, and identify business opportunities. Coordinate with the customer team to develop customer strategy for interactions, relationships, solutions, and potential offerings for the customer. Share learnings and best practices from one customer to help others meet their needs. Demonstrate a focus on better health outcomes (considering the healthcare professional and patient experience). Provide input into resource allocation decisions across customers. Identify and select programs/services available in the company library to address customer needs. Maintain current understanding of practice structure, business model, key influencers and network structure; share information with relevant stakeholders. Influence beyond the specific geography or product area. Embrace and maximize new technological capabilities and channels to engage customers. Engage in all responsibilities with high standards of ethics and integrity, with emphasis on compliance with laws, policies and regulations. Virology Specific
The Virology Customer Representative demonstrates the ability to: Execute at each stage of the sales process. Create a compelling rationale positioning our Virology products versus competition by focusing on appropriate patient types and approved resources. Stay ahead of market trends, assess impact on the business, and make proactive recommendations to meet future needs. Innovate in fast-changing environments with resilience and adaptability. Ask strategic questions to understand customer healthcare needs; use insights to position Virology products and collaborate on focused business strategy. Identify customer/market segments and industry conditions in the local market; emphasis on Specialty Pharmacy and distribution channel challenges. Drive results by managing the Virology product portfolio through prioritization, opportunity planning, and customer segmentation. Articulate HIV payer environment complexities and stakeholder roles in access to Virology products. Develop and execute account plans, collaborating with Virology Account Team members to improve value for customers and patients. Embrace current and future multi-channel engagement capabilities; collaborate to maximize customer interactions and territory management with cross-functional stakeholders. Build business relationships with difficult-to-access customers in a \'no sample\' environment. Adopt a \'business owner\' mindset during change, flexing across customer segments and portfolios in flexible matrix configurations. Maintain high-level compliance with all company policies and procedures. Position Qualifications
Minimum Requirements
Bachelor\'s Degree with 2-6 years of Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience in professional sales, marketing, military or healthcare/scientific fields (non-sales related) in pharmaceutical, biotech, or medical devices. Valid driver\'s license. Preferred Experience and Skills
Minimum of two years in account management or sales with Infectious Disease customers; preference for HIV product or launch experience. Preference for specialty sales experience across multiple specialty markets and launch experience. Experience in pharma, biotech or medical devices sales. Proven ability to develop and execute plans to engage customers and meet needs; successful relationship development and maintenance. Experience in a highly regulated environment requiring strict compliance. Account experience in complex hospital systems and teaching institutions. Ability to identify account inter-dependencies and build partnerships with key stakeholders. Experience with complex payer environments and pharmacy stakeholders. Current disease-state customers view you as a trusted representative. Experience interacting with scientific thought leaders and advocates across an adoption continuum. Ability to develop customer relationships in challenging \'no sampling\' environments. High level of business acumen and account management skills. Current relationships with key opinion leaders within designated accounts preferred. Leadership, planning, organization, self-motivation, initiative, and ability to learn and convey complex information. Commitment to ethics and integrity in a highly compliant environment. Required and Preferred Skills
Key skills include Account Management, Customer Strategy, Compliance, Health Outcomes, Market Analysis, and Interpersonal Relationships. See original listing for the full set of competencies and keywords. Additional Information
US and Puerto Rico Residents Only: We are committed to inclusion. If you need an accommodation during the application or hiring process, please indicate here. We are an Equal Employment Opportunity Employer and prohibit discrimination based on protected characteristics. For more information, visit EEOC Know Your Rights and related pages. We support a U.S. Hybrid Work Model for eligible roles. Some roles may require on-site work. Travel up to 10%. Visa sponsorship is not available. Relocation is not offered for this role. The posting end date is 10/14/2025.
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