TIAA
Senior Product Manager - Personalization & Omni-Channel Experience
TIAA, New York, New York, United States
Overview
This is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.
This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting. The anticipated term of this engagement will be 14 months. This term could be extended based on company business needs.
CW-Project/Program Management Analyst V
The Project/Program Management job plans, organizes, and controls resources/processes to achieve project/program objectives within scope, time, quality, and budget constraints. This job is recognized as an expert in the field of Project Management and is responsible for managing the organization\'s largest and most complex projects.
Responsibilities
Organizes large project teams by assigning individual responsibilities, developing project schedules, and determining resource requirements necessary to ensure project is successful.
Estimates the costs, resources, and time required to complete each phase of large and/or complex projects and allocates resources and tasks to ensure these targets are met.
Establishes project plan and monitors progress and performance against this plan.
Monitors the status of projects including cost, timing, and staffing.
Identifies and resolves obstacles to completing project on time and to budget.
Conducts project meetings and prepares regular reports to communicate the status of the project within and beyond the project team.
Coordinates the activities of outside contractors to ensure they are integrated into the project and that the organization receives satisfactory standards of service.
Liaises with other operational areas in the organization to secure specialized resources and contributions for the project.
Education and Work Experience
Educational Requirements: University (Degree) Preferred
Work Experience: 5+ Years Required; 7+ Years Preferred
Physical Requirements: Sedentary Work
Career Level: 9IC
Qualifications Required:
Bachelor's degree in Business, Marketing, Computer Science, or related field; MBA preferred
8+ years of product management experience with at least 3 years focused on personalization, customer experience, or digital marketing technologies
Proven track record of successfully launching and scaling personalization products across multiple channels
Deep understanding of customer data platforms, marketing automation tools, and personalization technologies
Experience with A/B testing methodologies, analytics platforms, and performance measurement frameworks
Strong technical acumen with ability to work effectively with engineering and data science teams
Understanding of business value related to features and functions
Outstanding communication, presentation, and leadership skills
Sharp analytical and problem-solving skills to overcome obstacles and challenges
Ability to effectively manage conflicting needs of stakeholders
High accountability to ensure the product is delivered flawlessly
Preferred:
Experience in financial services, retail, or other customer-centric industries
Knowledge of machine learning applications in personalization and recommendation systems
Familiarity with privacy regulations such as GDPR, CCPA, and their impact on personalization strategies
Previous experience managing products that integrate with call center technologies and customer service platforms
Demonstrated success in driving measurable improvements in customer engagement and conversion metrics
Success Metrics
Increase in customer engagement rates across all channels
Improvement in conversion rates and revenue per customer
Enhanced customer satisfaction scores and Net Promoter Score
Successful delivery of personalization features on time and within budget
Growth in cross-channel customer retention and lifetime value
This role offers the opportunity to shape how customers experience our brand across every interaction, using cutting-edge technology and data insights to create meaningful, personalized connections that drive both customer satisfaction and business growth.
Dates: Start Date: 20-Oct-2025; End Date: 31-Dec-2026. Travel Required: No.
Posting and Policy Anticipated Posting End Date: 2025-10-03
Base Pay Range: $59.28/hr - $101.44/hr
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.
Equal Opportunity We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status. Our full EEO & Non-Discrimination statement is on our careers home page and you can read more about your rights and view government notices here.
Accessibility Support TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use the contact options for accessibility support: Phone: (800) 842-2755; Email: accessibility.support@tiaa.org
Drug and Smoking Policy TIAA maintains a drug-free and smoke-free workplace.
Privacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in the US (other than California), click here. For Applicants residing in California, click here. For Applicants of TIAA Global Capabilities, click here. For Applicants of Nuveen residing in Europe and APAC, click here.
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This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting. The anticipated term of this engagement will be 14 months. This term could be extended based on company business needs.
CW-Project/Program Management Analyst V
The Project/Program Management job plans, organizes, and controls resources/processes to achieve project/program objectives within scope, time, quality, and budget constraints. This job is recognized as an expert in the field of Project Management and is responsible for managing the organization\'s largest and most complex projects.
Responsibilities
Organizes large project teams by assigning individual responsibilities, developing project schedules, and determining resource requirements necessary to ensure project is successful.
Estimates the costs, resources, and time required to complete each phase of large and/or complex projects and allocates resources and tasks to ensure these targets are met.
Establishes project plan and monitors progress and performance against this plan.
Monitors the status of projects including cost, timing, and staffing.
Identifies and resolves obstacles to completing project on time and to budget.
Conducts project meetings and prepares regular reports to communicate the status of the project within and beyond the project team.
Coordinates the activities of outside contractors to ensure they are integrated into the project and that the organization receives satisfactory standards of service.
Liaises with other operational areas in the organization to secure specialized resources and contributions for the project.
Education and Work Experience
Educational Requirements: University (Degree) Preferred
Work Experience: 5+ Years Required; 7+ Years Preferred
Physical Requirements: Sedentary Work
Career Level: 9IC
Qualifications Required:
Bachelor's degree in Business, Marketing, Computer Science, or related field; MBA preferred
8+ years of product management experience with at least 3 years focused on personalization, customer experience, or digital marketing technologies
Proven track record of successfully launching and scaling personalization products across multiple channels
Deep understanding of customer data platforms, marketing automation tools, and personalization technologies
Experience with A/B testing methodologies, analytics platforms, and performance measurement frameworks
Strong technical acumen with ability to work effectively with engineering and data science teams
Understanding of business value related to features and functions
Outstanding communication, presentation, and leadership skills
Sharp analytical and problem-solving skills to overcome obstacles and challenges
Ability to effectively manage conflicting needs of stakeholders
High accountability to ensure the product is delivered flawlessly
Preferred:
Experience in financial services, retail, or other customer-centric industries
Knowledge of machine learning applications in personalization and recommendation systems
Familiarity with privacy regulations such as GDPR, CCPA, and their impact on personalization strategies
Previous experience managing products that integrate with call center technologies and customer service platforms
Demonstrated success in driving measurable improvements in customer engagement and conversion metrics
Success Metrics
Increase in customer engagement rates across all channels
Improvement in conversion rates and revenue per customer
Enhanced customer satisfaction scores and Net Promoter Score
Successful delivery of personalization features on time and within budget
Growth in cross-channel customer retention and lifetime value
This role offers the opportunity to shape how customers experience our brand across every interaction, using cutting-edge technology and data insights to create meaningful, personalized connections that drive both customer satisfaction and business growth.
Dates: Start Date: 20-Oct-2025; End Date: 31-Dec-2026. Travel Required: No.
Posting and Policy Anticipated Posting End Date: 2025-10-03
Base Pay Range: $59.28/hr - $101.44/hr
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.
Equal Opportunity We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status. Our full EEO & Non-Discrimination statement is on our careers home page and you can read more about your rights and view government notices here.
Accessibility Support TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use the contact options for accessibility support: Phone: (800) 842-2755; Email: accessibility.support@tiaa.org
Drug and Smoking Policy TIAA maintains a drug-free and smoke-free workplace.
Privacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in the US (other than California), click here. For Applicants residing in California, click here. For Applicants of TIAA Global Capabilities, click here. For Applicants of Nuveen residing in Europe and APAC, click here.
#J-18808-Ljbffr