BJ's Wholesale Club
SR Director of IT Operations & Service Excellence
BJ's Wholesale Club, Marlborough, Massachusetts, us, 01752
Overview
The SR Director of IT Operations & Service Excellence is the strategic and operational leader responsible for uptime and resiliency of systems across BJ’s digital and enterprise technology landscape (across applications, infrastructure and security) to provide world‑class experiences to our members and team members. The role sets the “north‑star” for what “good” looks like—defining and publishing service‑level objectives (SLOs/SLIs) and operational key results—while building the organizational muscle to deliver them consistently. Reporting to the VP of Infrastructure & Operations, this leader balances real‑time incident response with multi‑year service‑reliability vision, enabling teams to see the forest through the trees and make data‑driven trade‑offs.
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The SR Director of IT Operations & Service Excellence is the strategic and operational leader responsible for uptime and resiliency of systems across BJ’s digital and enterprise technology landscape (across applications, infrastructure and security) to provide world‑class experiences to our members and team members. The role sets the “north‑star” for what “good” looks like—defining and publishing service‑level objectives (SLOs/SLIs) and operational key results—while building the organizational muscle to deliver them consistently. Reporting to the VP of Infrastructure & Operations, this leader balances real‑time incident response with multi‑year service‑reliability vision, enabling teams to see the forest through the trees and make data‑driven trade‑offs.
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