JD.COM
Overview
Job Title: 3PL Warehouse Manager
Location: Fontana, CA
Job Type: Full-time
About the Role As a 3PL Warehouse Manager at JD Logistics, you will lead the end-to-end operations of our fulfillment center. This role is critical in driving operational excellence, managing high-volume order fulfillment, and ensuring superior service to our clients. You will oversee inbound and outbound logistics, inventory accuracy, labor planning, compliance, and cost control — all within a fast-paced, technology-driven warehouse environment.
Responsibilities
Operational Leadership :
Design and execute warehouse workflows, optimize layout planning, and establish KPIs to meet performance targets and client SLAs.
Team & Resource Management :
Manage, train, and motivate warehouse staff. Oversee labor planning, shift scheduling, and staffing based on volume trends and business needs.
Process Standardization :
Implement and refine SOPs to drive consistency, improve quality, reduce errors, and support continuous improvement initiatives.
Inventory & Quality Control :
Ensure accurate inventory tracking and reconciliation, minimize shrinkage, and maintain product quality through robust QC processes.
Inbound & Outbound Execution :
Supervise the receipt, put-away, picking, packing, and shipping of goods, ensuring all activities are completed safely and on time.
Customer & Stakeholder Communication :
Act as the point of contact for client operations teams. Address concerns, resolve complaints, and ensure a high level of satisfaction.
Data & Performance Reporting :
Monitor and analyze operational metrics, generate weekly / monthly performance reports, and develop actionable insights to improve efficiency.
Compliance & Safety :
Uphold all safety standards, ensure regulatory compliance, and champion a culture of safety across the warehouse.
Qualifications
Bachelor's degree in Supply Chain, Logistics, Business, or related field
5+ years of progressive experience in 3PL or warehouse operations, including team management
Strong knowledge of warehouse systems (WMS / OMS) and operational KPIs
Experience in process design, warehouse planning, and cost control
Excellent problem-solving, communication, and leadership skills
Ability to analyze data and translate findings into operational improvements
Bilingual in Mandarin is a must
Preferred Qualifications
Prior experience with high-volume e-commerce fulfillment
Background in both manual and automated warehouse environments
Familiarity with lean methodologies and continuous improvement frameworks
Ability to thrive in a fast-paced, deadline-driven environment
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Location: Fontana, CA
Job Type: Full-time
About the Role As a 3PL Warehouse Manager at JD Logistics, you will lead the end-to-end operations of our fulfillment center. This role is critical in driving operational excellence, managing high-volume order fulfillment, and ensuring superior service to our clients. You will oversee inbound and outbound logistics, inventory accuracy, labor planning, compliance, and cost control — all within a fast-paced, technology-driven warehouse environment.
Responsibilities
Operational Leadership :
Design and execute warehouse workflows, optimize layout planning, and establish KPIs to meet performance targets and client SLAs.
Team & Resource Management :
Manage, train, and motivate warehouse staff. Oversee labor planning, shift scheduling, and staffing based on volume trends and business needs.
Process Standardization :
Implement and refine SOPs to drive consistency, improve quality, reduce errors, and support continuous improvement initiatives.
Inventory & Quality Control :
Ensure accurate inventory tracking and reconciliation, minimize shrinkage, and maintain product quality through robust QC processes.
Inbound & Outbound Execution :
Supervise the receipt, put-away, picking, packing, and shipping of goods, ensuring all activities are completed safely and on time.
Customer & Stakeholder Communication :
Act as the point of contact for client operations teams. Address concerns, resolve complaints, and ensure a high level of satisfaction.
Data & Performance Reporting :
Monitor and analyze operational metrics, generate weekly / monthly performance reports, and develop actionable insights to improve efficiency.
Compliance & Safety :
Uphold all safety standards, ensure regulatory compliance, and champion a culture of safety across the warehouse.
Qualifications
Bachelor's degree in Supply Chain, Logistics, Business, or related field
5+ years of progressive experience in 3PL or warehouse operations, including team management
Strong knowledge of warehouse systems (WMS / OMS) and operational KPIs
Experience in process design, warehouse planning, and cost control
Excellent problem-solving, communication, and leadership skills
Ability to analyze data and translate findings into operational improvements
Bilingual in Mandarin is a must
Preferred Qualifications
Prior experience with high-volume e-commerce fulfillment
Background in both manual and automated warehouse environments
Familiarity with lean methodologies and continuous improvement frameworks
Ability to thrive in a fast-paced, deadline-driven environment
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