Siemens
Overview
Siemens is a global technology company focused on industry, infrastructure, transport, and healthcare. Our Smart Buildings aim to create efficient, safe, adaptable, and responsible environments that improve peoples lives. Transform the everyday with us! The Fire Systems Service Coordinator
coordinates the delivery of onsite and remote service activities from the initial demand through delivery and close-out. The role schedules and dispatches resources to ensure customer expectations and commitments are met for all services. Your expertise and regular interaction with customers and the internal service team help save energy and money and contribute to a more sustainable future. Responsibilities
Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center. Act as primary point of contact for service customers to ensure expectations are met. Handle incoming service requests via phone or email, creating a service work order and scheduling or dispatching personnel. Schedule resources to support standard service agreements. Make decisions regarding scheduling and movement of resources and materials based on service calls, urgency, contractual obligations, and availability. Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform. Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices per standard billing practices. Proactively follow up with customers after service completion to ensure satisfaction with the quality of work. Qualifications
Basic Qualifications
High school diploma or state-recognized GED Ability to demonstrate: Organizational and interpersonal skills Ability to read and understand customer service contracts Experience with Microsoft Office and business software systems (e.g., SAP) Verbal and written communication skills in English Legally authorized to work in the United States without company sponsorship Preferred Qualifications
Associate degree Familiarity or experience with HVAC, Fire Alarm, or Security systems Compensation and Benefits
The pay range for this position is $42,980 - $73,680 annually. The actual wage offered may vary based on budget and candidate experience, knowledge, skills, and location. Siemens offers a variety of health and wellness benefits; details are available separately. Equal Opportunity
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability, marital status, pregnancy, genetic information, sexual orientation, gender expression, gender identity, veteran status, or other protected characteristics as required by law. EEO is the Law: Applicants and employees are protected from discrimination on the basis of protected characteristics by law. Accommodation and Privacy
If you require a reasonable accommodation during the application process, please contact our AskHR team. California privacy notices and pay transparency information apply where applicable. #J-18808-Ljbffr
Siemens is a global technology company focused on industry, infrastructure, transport, and healthcare. Our Smart Buildings aim to create efficient, safe, adaptable, and responsible environments that improve peoples lives. Transform the everyday with us! The Fire Systems Service Coordinator
coordinates the delivery of onsite and remote service activities from the initial demand through delivery and close-out. The role schedules and dispatches resources to ensure customer expectations and commitments are met for all services. Your expertise and regular interaction with customers and the internal service team help save energy and money and contribute to a more sustainable future. Responsibilities
Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center. Act as primary point of contact for service customers to ensure expectations are met. Handle incoming service requests via phone or email, creating a service work order and scheduling or dispatching personnel. Schedule resources to support standard service agreements. Make decisions regarding scheduling and movement of resources and materials based on service calls, urgency, contractual obligations, and availability. Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform. Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices per standard billing practices. Proactively follow up with customers after service completion to ensure satisfaction with the quality of work. Qualifications
Basic Qualifications
High school diploma or state-recognized GED Ability to demonstrate: Organizational and interpersonal skills Ability to read and understand customer service contracts Experience with Microsoft Office and business software systems (e.g., SAP) Verbal and written communication skills in English Legally authorized to work in the United States without company sponsorship Preferred Qualifications
Associate degree Familiarity or experience with HVAC, Fire Alarm, or Security systems Compensation and Benefits
The pay range for this position is $42,980 - $73,680 annually. The actual wage offered may vary based on budget and candidate experience, knowledge, skills, and location. Siemens offers a variety of health and wellness benefits; details are available separately. Equal Opportunity
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability, marital status, pregnancy, genetic information, sexual orientation, gender expression, gender identity, veteran status, or other protected characteristics as required by law. EEO is the Law: Applicants and employees are protected from discrimination on the basis of protected characteristics by law. Accommodation and Privacy
If you require a reasonable accommodation during the application process, please contact our AskHR team. California privacy notices and pay transparency information apply where applicable. #J-18808-Ljbffr