Customer Service Manager Job at Color Atelier in San Francisco

Customer Service Manager - Showroom Sales

Position: Full-time, In-Person

Compensation: $80,000 – $90,000 annually, DOE + benefits

Hours of work and days: Monday to Friday, between 8 a.m. to 5 p.m

COLOR ATELIER is a paint and plaster company with showrooms in San Francisco, California, and Brooklyn, New York. Our mineral-based paints and plasters are among the finest architectural finishes available in the U.S., crafted with the highest-quality, eco-friendly ingredients for beautiful and durable applications.

Our clients include architects, designers, contractors, homeowners, and design-savvy DIYers. We are a design-focused, creative team passionate about delivering exceptional products and service.

We are seeking an experienced Customer Service Manager – Showroom Sales to oversee sales operations at our San Francisco flagship showroom in the Mission District. This role is central to delivering an exceptional client experience across all touchpoints—showroom visits, phone support, and email communication.

You will take ownership of showroom sales and day-to-day customer service for our online store, representing the Color Atelier brand with professionalism and warmth. Key responsibilities include coordinating tasks, supporting team members, and ensuring efficient workflow across the showroom and online order fulfillment.

The ideal candidate has a proven track record in sales and customer service management, with experience in sales operations—preferably within a design, architecture, showroom, or retail environment.

This position is based at Color Atelier’s flagship showroom in the heart of the vibrant Mission District, steps from BART, Muni, shops, and restaurants. The environment is creative, design-oriented, and collaborative. This is an excellent opportunity for someone looking to grow with a dynamic company and contribute their energy, expertise, and creativity.

RESPONSIBILITIES

• Deliver and manage exceptional customer service across showroom, phone, and email channels.
• Guide clients through the order process, handling a high volume of emails and calls, while ensuring a seamless showroom experience in an appointment-only setting.
• Manage and nurture relationships with designers, architects, contractors, and stockists.
• Collaborate daily with our Brooklyn team to support client management, oversee shipments, and monitor inventory.
• Produce accurate quotes, sales orders, invoices, and delivery documentation.
• Oversee and support a small showroom team, coordinating tasks and fostering a collaborative environment.
• Demonstrate expert product knowledge and provide professional color, finish, and design guidance.
• Contribute to a collaborative, hands-on environment where no task is too small.

QUALIFICATIONS

• 5+ years of experience in customer service management, and sales.
• 5+ years of experience in a design, architecture, retail, or showroom-related industry.
• Excellent verbal and written communication abilities.
• Familiarity with a structured sales process and ability to coach and mentor employees
• Proficiency with standard software applications (databases, spreadsheets, online tools).
• Passion for design and willingness to develop deep knowledge of Color Atelier products.

Job description is subject to change, at which time your job responsibilities may change accordingly.

To apply for this opportunity,please send your resume to careers@coloratelierpaint.com , with the subject line "Showroom Customer Service ManagerSF”.

Color Atelier is proud to be an Equal Opportunity Employer.

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