The Iowa Clinic
Director-IT Infrastructure & Operations
The Iowa Clinic, West Des Moines, Iowa, United States, 50265
Description
Looking for a career where you love what you do and who you do it with? You’re in the right place. Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are
always
made right here in Central Iowa.
By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.
Think you’ve got what it takes to join our TIC team? Keep reading…
A day in the life…
Wondering what a day in the life of Director – IT Infrastructure & Operations at The Iowa Clinic might look like?
The Director of IT Operations and Infrastructure is responsible for the strategic planning, implementation, and management of the healthcare organization's IT infrastructure and operational systems. This role ensures the reliability, security, and scalability of all IT services, supporting clinical and administrative functions across the enterprise. The director will lead teams responsible for data centers, networks, cloud services, end-user computing, and IT service management, while ensuring compliance with healthcare regulations such as HIPAA and HITRUST.
Job Duties and Responsibilities
Develop and execute the IT infrastructure roadmap aligned with organizational goals and clinical priorities. Collaborate with leadership to support digital transformation and innovation in patient care delivery. Oversee daily IT operations, including network infrastructure, server management, cloud platforms, and service desk functions. Ensure high availability, performance, and disaster recovery readiness of all critical systems. Partner with the Chief Information Officer (CIO) to implement and maintain cybersecurity best practices. Ensure compliance with HIPAA, HITECH, and other healthcare-specific regulatory requirements. Lead, mentor, and develop a high-performing team of IT professionals and managers. Foster a culture of accountability, continuous improvement, and customer service. Manage vendor relationships, contracts, and service level agreements (SLAs). Develop and manage the IT operations and infrastructure budget, ensuring cost-effective solutions. Oversee infrastructure-related projects, including EHR upgrades, cloud migrations, and facility expansions. Ensure projects are delivered on time, within scope, and aligned with clinical workflows. Performs other tasks as assigned. This job might be for you if…
Education
Bachelor’s degree in computer science, Information Technology, or related field required. Master’s degree or MBA preferred.
Licensure/Certification:
ITIL, PMP, CHCIO, or similar certifications are preferred
Work Experience:
10+ years of progressive IT experience, with at least 5 years in a leadership role. Proven experience in healthcare IT operations and infrastructure management. Strong understanding of clinical systems (e.g., EHR/EMR), HL7, and healthcare interoperability standards.
Know someone else who might be a great fit for this role? Share it with them!
What’s in it for you
One of the best 401(k) programs in central Iowa, including employer match and profit sharing Employee incentives to share in the Clinic’s success Generous PTO accruals and paid holidays Health, dental and vision insurance Quarterly volunteer opportunities through a variety of local nonprofits Training and development programs Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on Monthly departmental celebrations, jeans days and clinic-wide competitions Employee rewards and recognition program Health and wellness program with up to $350/year in incentives Employee feedback surveys All employee meetings, team huddles and transparent communication
always
made right here in Central Iowa.
By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.
Think you’ve got what it takes to join our TIC team? Keep reading…
A day in the life…
Wondering what a day in the life of Director – IT Infrastructure & Operations at The Iowa Clinic might look like?
The Director of IT Operations and Infrastructure is responsible for the strategic planning, implementation, and management of the healthcare organization's IT infrastructure and operational systems. This role ensures the reliability, security, and scalability of all IT services, supporting clinical and administrative functions across the enterprise. The director will lead teams responsible for data centers, networks, cloud services, end-user computing, and IT service management, while ensuring compliance with healthcare regulations such as HIPAA and HITRUST.
Job Duties and Responsibilities
Develop and execute the IT infrastructure roadmap aligned with organizational goals and clinical priorities. Collaborate with leadership to support digital transformation and innovation in patient care delivery. Oversee daily IT operations, including network infrastructure, server management, cloud platforms, and service desk functions. Ensure high availability, performance, and disaster recovery readiness of all critical systems. Partner with the Chief Information Officer (CIO) to implement and maintain cybersecurity best practices. Ensure compliance with HIPAA, HITECH, and other healthcare-specific regulatory requirements. Lead, mentor, and develop a high-performing team of IT professionals and managers. Foster a culture of accountability, continuous improvement, and customer service. Manage vendor relationships, contracts, and service level agreements (SLAs). Develop and manage the IT operations and infrastructure budget, ensuring cost-effective solutions. Oversee infrastructure-related projects, including EHR upgrades, cloud migrations, and facility expansions. Ensure projects are delivered on time, within scope, and aligned with clinical workflows. Performs other tasks as assigned. This job might be for you if…
Education
Bachelor’s degree in computer science, Information Technology, or related field required. Master’s degree or MBA preferred.
Licensure/Certification:
ITIL, PMP, CHCIO, or similar certifications are preferred
Work Experience:
10+ years of progressive IT experience, with at least 5 years in a leadership role. Proven experience in healthcare IT operations and infrastructure management. Strong understanding of clinical systems (e.g., EHR/EMR), HL7, and healthcare interoperability standards.
Know someone else who might be a great fit for this role? Share it with them!
What’s in it for you
One of the best 401(k) programs in central Iowa, including employer match and profit sharing Employee incentives to share in the Clinic’s success Generous PTO accruals and paid holidays Health, dental and vision insurance Quarterly volunteer opportunities through a variety of local nonprofits Training and development programs Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on Monthly departmental celebrations, jeans days and clinic-wide competitions Employee rewards and recognition program Health and wellness program with up to $350/year in incentives Employee feedback surveys All employee meetings, team huddles and transparent communication