Fuga
Associate, Client Support - Distribution (Los Angeles)
Fuga, Los Angeles, California, United States, 90079
Associate, Client Support - Distribution, FUGA Americas (Los Angeles)
FUGA provides forward-thinking music distribution, technology, and marketing services to forward-thinking music companies. Working at the heart of the music industry with more than 800 clients, including Beggars Group, Epitaph, Naxos, and Ninja Tune, FUGA is the world's leading full-service B2B music distributor.
FUGA works at the forefront of music distribution technology, connecting its clients with digital service providers like Spotify, Apple Music, and Amazon Music while helping them get the most from their music, whether that's with award-nominated label services, industry-leading revenue accounting, or using FUGA's suite of best-in-class products.
Downtown is an innovative music and tech company with strong ambitions. Across its four divisions - Artist & Label Services, Distribution, Music Publishing, and Royalty & Financial Services - Downtown serves some 4 million artists and 5,000 business clients in 150 countries.
We are currently looking to grow our Client Support team. This is an excellent position for someone looking to grow their career in the music distribution and technology space. Although this is a mid level role, our Client Support team employs people at multiple levels of seniority beyond that, so this position will set you up for growth opportunities.
What you do: First point of contact for our clients and digital service providers Provide email support via Zendesk Investigate, troubleshoot and solve technical and content-related issues Escalate issues where appropriate and communicate effectively with the Client Support Operations team in our HQ (Amsterdam) as well as in our other offices around the world Check the quality of, edit and research musical releases from our clients in accordance with expected criteria Create support documentation, training guides and procedures Test software improvements and bug fixes Work with our development teams to feedback on internal updates and new features to a wide client base Who you are:
1+ year of professional work experience in a client facing role for a (music) tech company A clear passion for music and an affinity with the online music industry Data driven - knows how to analyze data and put this to use to benefit efficiency Customer and detail-oriented Strong communication skills on an international level An analytical approach to problem solving Desire to work in a tech-savvy environment and develop new skills Hard-working, organized and able to prioritize multiple tasks Operates well in a team and is comfortable working with an agile management process Excellent written and verbal communication skills in English Who we are:
A growing company with strong ambitions This role is part of a growing and resourceful international team, split between our head office in Amsterdam, satellite offices in New York, London, Paris, Milan, and with representatives in Rio de Janeiro and Seoul. An international business environment, made up of colleagues and clients around the world with diverse backgrounds in music and tech.
Downtown provides base salary ranges for all positions located in the United States at the time of posting. The hiring range for this position is $45,000 - $55,000 annually. As a candidate for this position, your salary and related elements of compensation will be contingent upon various factors including, but not limited to, work experience, geographic location and relevant skills. Downtown is committed to providing a comprehensive market-competitive total rewards program for its employees which includes medical, dental, and vision, life insurance, 401(k) match and generous paid time off. This range does not include any other variable compensation components.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Downtown's values. We welcome and encourage all applicants of different backgrounds, experiences, abilities and perspectives to apply.
FUGA provides forward-thinking music distribution, technology, and marketing services to forward-thinking music companies. Working at the heart of the music industry with more than 800 clients, including Beggars Group, Epitaph, Naxos, and Ninja Tune, FUGA is the world's leading full-service B2B music distributor.
FUGA works at the forefront of music distribution technology, connecting its clients with digital service providers like Spotify, Apple Music, and Amazon Music while helping them get the most from their music, whether that's with award-nominated label services, industry-leading revenue accounting, or using FUGA's suite of best-in-class products.
Downtown is an innovative music and tech company with strong ambitions. Across its four divisions - Artist & Label Services, Distribution, Music Publishing, and Royalty & Financial Services - Downtown serves some 4 million artists and 5,000 business clients in 150 countries.
We are currently looking to grow our Client Support team. This is an excellent position for someone looking to grow their career in the music distribution and technology space. Although this is a mid level role, our Client Support team employs people at multiple levels of seniority beyond that, so this position will set you up for growth opportunities.
What you do: First point of contact for our clients and digital service providers Provide email support via Zendesk Investigate, troubleshoot and solve technical and content-related issues Escalate issues where appropriate and communicate effectively with the Client Support Operations team in our HQ (Amsterdam) as well as in our other offices around the world Check the quality of, edit and research musical releases from our clients in accordance with expected criteria Create support documentation, training guides and procedures Test software improvements and bug fixes Work with our development teams to feedback on internal updates and new features to a wide client base Who you are:
1+ year of professional work experience in a client facing role for a (music) tech company A clear passion for music and an affinity with the online music industry Data driven - knows how to analyze data and put this to use to benefit efficiency Customer and detail-oriented Strong communication skills on an international level An analytical approach to problem solving Desire to work in a tech-savvy environment and develop new skills Hard-working, organized and able to prioritize multiple tasks Operates well in a team and is comfortable working with an agile management process Excellent written and verbal communication skills in English Who we are:
A growing company with strong ambitions This role is part of a growing and resourceful international team, split between our head office in Amsterdam, satellite offices in New York, London, Paris, Milan, and with representatives in Rio de Janeiro and Seoul. An international business environment, made up of colleagues and clients around the world with diverse backgrounds in music and tech.
Downtown provides base salary ranges for all positions located in the United States at the time of posting. The hiring range for this position is $45,000 - $55,000 annually. As a candidate for this position, your salary and related elements of compensation will be contingent upon various factors including, but not limited to, work experience, geographic location and relevant skills. Downtown is committed to providing a comprehensive market-competitive total rewards program for its employees which includes medical, dental, and vision, life insurance, 401(k) match and generous paid time off. This range does not include any other variable compensation components.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Downtown's values. We welcome and encourage all applicants of different backgrounds, experiences, abilities and perspectives to apply.