Mass General Brigham Health Plan, Inc.
Patient Services Coordinator III
Mass General Brigham Health Plan, Inc., Boston, Massachusetts, us, 02298
You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel. )Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.MGH Radiation Oncology, Main Campus, Boston
Join a dynamic team in Radiation Oncology where your organizational skills and patient-first mindset make a real difference. As a Clinic/Practice Assistant Sr., you’ll be the go-to support for physicians, nurses, and clinical staff in a fast-paced ambulatory setting. You’ll help ensure smooth daily operations and a positive patient experience.
• Be part of a collaborative, mission-driven team
• Gain exposure to cutting-edge oncology care
• Make a meaningful impact on patients’ treatment journeys
• Enjoy variety in your day and opportunities to grow**Job Summary**Under the general supervision of the Practice Manager, the Clinic/Practice Assistant Sr. provides support within an Ambulatory Practice setting. Drawing on a broad understanding of Hospital practices and policies and displaying a high degree of initiative, the incumbent will handle a wide range of tasks and responsibilities. Works with all physicians, residents, nurses, NP’s and other clinical staff members to ensure a quality–based work flow throughout the department of Radiation Oncology.
Provides support to multiple physicians in a busy clinic setting
Performs all front desk check in/check out functions (including insurance verification and copay collection)
May be required to get prior authorization for scan before booking
Runs daily schedules in Mosaiq
Arrive and queue patient in Mosaiq for Consults and Follow up appointments
Present and explain HIPAA and MaHighway documentation for patient signature
Ensures compliance with Rad Onc wristband policy and patient identification
Schedules patient transport and pickup for inpatients in Epic using the Patient Transport Tracking module
Prepare parking vouchers for patients
Schedules translators for patient appointments
Calls the inpatient floors to confirm patient treatment and transport times every morning
Answers multiple busy phone lines
Scans miscellaneous documents, including patient consent forms into Epic
Triage prescription renewals, print LMR medication lists, faxing, scanning of patient material
Responsible for all FD “inbasket” pool emails through Epic
Assist with reminder calls
Assist with managed care authorizations and Epic workqueues
Coordinates the workflow and schedules with the department to insure an efficient daily operation.; including scheduling physician and NP appts, interpreters, chemo disconnects, nutrition appts
Works to ensure HIPAA Confidentiality and Privacy Policies are fully implemented.
Assists with special projects as required. Projects may include such topics regarding billing, charge entry, compliance and/or Operations Improvement Initiatives.
Cross trained for Lunder LL2, Lunder LL3, Proton or Cox LL front desk coverage.
Performs special projects as requested, that are unit specific and that are appropriate to this level of position that are not listed in this job description.**Qualifications**Education
High School Diploma or Equivalent required
No
Experience
office experience 3-5 years required
Knowledge, Skills and Abilities
- Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
- Ability to proofread and edit written documents.**Additional Job Details (if applicable)****Remote Type**Onsite**Work Location**100 Blossom Street**Scheduled Weekly Hours**40**Employee Type**Regular**Work Shift**Day (United States of America)**Pay Range**$18.99 - $27.17/Hourly**Grade**4At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.**EEO Statement:**The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.## **Mass General Brigham Competency Framework**At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.Combat disease. Hold a hand. Help people. Impact the world.Mass General Brigham is a passionate, welcoming community where minds meet caring hearts.Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world.Built on the legacy of two leading #J-18808-Ljbffr
Join a dynamic team in Radiation Oncology where your organizational skills and patient-first mindset make a real difference. As a Clinic/Practice Assistant Sr., you’ll be the go-to support for physicians, nurses, and clinical staff in a fast-paced ambulatory setting. You’ll help ensure smooth daily operations and a positive patient experience.
• Be part of a collaborative, mission-driven team
• Gain exposure to cutting-edge oncology care
• Make a meaningful impact on patients’ treatment journeys
• Enjoy variety in your day and opportunities to grow**Job Summary**Under the general supervision of the Practice Manager, the Clinic/Practice Assistant Sr. provides support within an Ambulatory Practice setting. Drawing on a broad understanding of Hospital practices and policies and displaying a high degree of initiative, the incumbent will handle a wide range of tasks and responsibilities. Works with all physicians, residents, nurses, NP’s and other clinical staff members to ensure a quality–based work flow throughout the department of Radiation Oncology.
Provides support to multiple physicians in a busy clinic setting
Performs all front desk check in/check out functions (including insurance verification and copay collection)
May be required to get prior authorization for scan before booking
Runs daily schedules in Mosaiq
Arrive and queue patient in Mosaiq for Consults and Follow up appointments
Present and explain HIPAA and MaHighway documentation for patient signature
Ensures compliance with Rad Onc wristband policy and patient identification
Schedules patient transport and pickup for inpatients in Epic using the Patient Transport Tracking module
Prepare parking vouchers for patients
Schedules translators for patient appointments
Calls the inpatient floors to confirm patient treatment and transport times every morning
Answers multiple busy phone lines
Scans miscellaneous documents, including patient consent forms into Epic
Triage prescription renewals, print LMR medication lists, faxing, scanning of patient material
Responsible for all FD “inbasket” pool emails through Epic
Assist with reminder calls
Assist with managed care authorizations and Epic workqueues
Coordinates the workflow and schedules with the department to insure an efficient daily operation.; including scheduling physician and NP appts, interpreters, chemo disconnects, nutrition appts
Works to ensure HIPAA Confidentiality and Privacy Policies are fully implemented.
Assists with special projects as required. Projects may include such topics regarding billing, charge entry, compliance and/or Operations Improvement Initiatives.
Cross trained for Lunder LL2, Lunder LL3, Proton or Cox LL front desk coverage.
Performs special projects as requested, that are unit specific and that are appropriate to this level of position that are not listed in this job description.**Qualifications**Education
High School Diploma or Equivalent required
No
Experience
office experience 3-5 years required
Knowledge, Skills and Abilities
- Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
- Ability to proofread and edit written documents.**Additional Job Details (if applicable)****Remote Type**Onsite**Work Location**100 Blossom Street**Scheduled Weekly Hours**40**Employee Type**Regular**Work Shift**Day (United States of America)**Pay Range**$18.99 - $27.17/Hourly**Grade**4At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.**EEO Statement:**The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.## **Mass General Brigham Competency Framework**At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.Combat disease. Hold a hand. Help people. Impact the world.Mass General Brigham is a passionate, welcoming community where minds meet caring hearts.Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world.Built on the legacy of two leading #J-18808-Ljbffr