Gartner
Overview
About the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams. Who we are: At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We hire remarkable people who collaborate and win as a team. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. Gartner is recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and rewards for top performers. In our hybrid work environment, we provide flexibility and support for you to thrive — working virtually when productive and collaborating in a vibrant, purposeful environment. Ready to grow your career with Gartner? Join us. Salary and benefits: A reasonable base salary range for this role is 62,000 USD - 90,000 USD. Actual salaries may vary based on factors including education, training, experience, and location. In addition to base salary, employees may participate in an annual bonus plan or a role-based incentive plan. We offer a 401k match and other market-leading benefits. Responsibilities
Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professionals across various business functions, ensuring successful utilization of the Gartner subscription and driving customer satisfaction, retention, and growth
Introduce Gartner services and capabilities to new clients and communicate value to decision makers
Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return on investment on their Gartner membership
Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
Conduct regular reviews of client book of business, focusing on performance and key client engagement metrics
Qualifications
2+ years relevant professional and/or internship experience
Proven track record of success fueled by a passion for delighting clients
Strong communication, collaboration, prioritization, critical thinking, and influencing skills
Bachelor’s degree preferred
What you will get
Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more
Collaborative, team-oriented culture that embraces diversity
Professional development and unlimited growth opportunities
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About the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams. Who we are: At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We hire remarkable people who collaborate and win as a team. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. Gartner is recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and rewards for top performers. In our hybrid work environment, we provide flexibility and support for you to thrive — working virtually when productive and collaborating in a vibrant, purposeful environment. Ready to grow your career with Gartner? Join us. Salary and benefits: A reasonable base salary range for this role is 62,000 USD - 90,000 USD. Actual salaries may vary based on factors including education, training, experience, and location. In addition to base salary, employees may participate in an annual bonus plan or a role-based incentive plan. We offer a 401k match and other market-leading benefits. Responsibilities
Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professionals across various business functions, ensuring successful utilization of the Gartner subscription and driving customer satisfaction, retention, and growth
Introduce Gartner services and capabilities to new clients and communicate value to decision makers
Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return on investment on their Gartner membership
Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
Conduct regular reviews of client book of business, focusing on performance and key client engagement metrics
Qualifications
2+ years relevant professional and/or internship experience
Proven track record of success fueled by a passion for delighting clients
Strong communication, collaboration, prioritization, critical thinking, and influencing skills
Bachelor’s degree preferred
What you will get
Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more
Collaborative, team-oriented culture that embraces diversity
Professional development and unlimited growth opportunities
#J-18808-Ljbffr