Capital One
****The Role:****
As a Director | Small Business Bank Operations Management at Capital One, you will set the operational and well-managed strategy and lead a team of operations leaders and project managers to ensure best in class experiences for small business owners while ensuring operational efficiency and legal and regulatory compliance..
* Lead moderate sized operations teams including Loan Closing, Portfolio Servicing, Construction Monitoring and Renewals* Lead a small team of high performing process and project associates responsible for project work across Credit Operations as well as administration of the Loan Origination System (Sageworks) and reporting* Develop and maintain a deep understanding of business operations, customer experience and regulatory environment.* Analyze data to proactively identify risks and trends and provide insights that support well managed efficient operation* Support internal business resource planning* Provide guidance and advice to business partners on implementing operational changes to meet new intent* Drive collaboration between the sales, risk, underwriting, special assets, compliance, legal and other and other functions* Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks and regulatory focus areas.* Identify and execute on opportunities to improve operations and risk management, while delivering an exceptional customer experience**Curious & Analytical -** You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to understand the customer, bank processes and requirements to drive innovative solutions that are grounded in evidence and always further the well-managed agenda**Up for a Challenge -** Unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges.**Passionate & Customer-Focused -** You are customer obsessed. You make it your business to understand their needs and their goals and are not satisfied with anything less than an exceptional customer experience.* A Bachelor’s Degree or Military experience* At least 4 Years of Project Management experience* At least 4 Years of People Management experience* At least 4 Years of Leading Operations Teams* Masters degree* 5+ years of Project Management experience* 5+ years of People Management experience* 5+ Years of Leading Operations Teams* PMP, Lean, Agile or Six Sigma certification* Exceptional communication and collaboration skills* Excellent problem solving and influencing skillsCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. #J-18808-Ljbffr
As a Director | Small Business Bank Operations Management at Capital One, you will set the operational and well-managed strategy and lead a team of operations leaders and project managers to ensure best in class experiences for small business owners while ensuring operational efficiency and legal and regulatory compliance..
* Lead moderate sized operations teams including Loan Closing, Portfolio Servicing, Construction Monitoring and Renewals* Lead a small team of high performing process and project associates responsible for project work across Credit Operations as well as administration of the Loan Origination System (Sageworks) and reporting* Develop and maintain a deep understanding of business operations, customer experience and regulatory environment.* Analyze data to proactively identify risks and trends and provide insights that support well managed efficient operation* Support internal business resource planning* Provide guidance and advice to business partners on implementing operational changes to meet new intent* Drive collaboration between the sales, risk, underwriting, special assets, compliance, legal and other and other functions* Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks and regulatory focus areas.* Identify and execute on opportunities to improve operations and risk management, while delivering an exceptional customer experience**Curious & Analytical -** You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to understand the customer, bank processes and requirements to drive innovative solutions that are grounded in evidence and always further the well-managed agenda**Up for a Challenge -** Unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges.**Passionate & Customer-Focused -** You are customer obsessed. You make it your business to understand their needs and their goals and are not satisfied with anything less than an exceptional customer experience.* A Bachelor’s Degree or Military experience* At least 4 Years of Project Management experience* At least 4 Years of People Management experience* At least 4 Years of Leading Operations Teams* Masters degree* 5+ years of Project Management experience* 5+ years of People Management experience* 5+ Years of Leading Operations Teams* PMP, Lean, Agile or Six Sigma certification* Exceptional communication and collaboration skills* Excellent problem solving and influencing skillsCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. #J-18808-Ljbffr