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FocusKPI, Inc.

Project Manager (Customer Strategy)

FocusKPI, Inc., Boston, Massachusetts, us, 02298

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Overview FocusKPI is seeking a

Technical Project Program Manager

to join one of our clients, a high-tech SaaS company. The client is seeking a detail-oriented and proactive Project Manager to join their

Customer Strategy Office (CSO) . In this role, you will lead and support the end-to-end delivery of strategic initiatives that enhance the customer experience, drive retention, and improve operational efficiency across the SaaS customer lifecycle. As a key member of the CSO team, you will be responsible for planning, executing, and delivering projects on time, within scope, and on budget. Your focus will be on day-to-day task management, cross-functional coordination, and issue resolution to ensure project success.

Location & Duration Work Location:

Remote - anywhere in the US, Preferred EST, CST; Client location: San Francisco, CA

Duration:

12-month contract with potential to extend or convert depending on candidate\'s performance and needs

Pay Range:

$40/hr to $49/hr

Responsibilities

Initiative Ownership & Execution: Owns the planning, coordination, and execution of specific GCO initiatives within defined scope, timeline and budget.

Creation and management of the plans for moving projects, initiatives and technical operations solutions to final implementation and hand-off, helping to prioritize for maximum impact

Manage and track each project, at time multiple projects, and works closely with cross-functional teams to ensure on time delivery of projects. Includes building and maintaining detailed project plans, monitoring milestones and ensuring project deliverables are completed on time and to standard.

Develop project reporting and governance structures, meeting cadences, and review guidelines that lead to the successful implementation of projects and initiatives

Cross-Functional Team Alignment: Assemble and co-ordinate the internal, extended and external teams to gain consensus on deliverables from each team member in alignment with the overarching project/initiative objectives

Provides regular updates, status reports and risk assessments to stakeholders, ensuring transparency and alignment across all involved teams

Risk and Change Management: Proactively manage changes in project scope, identify potential risks and devise contingency plans

Communication and Reporting: Own the communication and execution of project/initiative hand-over to services and other team members at designated milestones, as well as owning the narrative of the project to Senior Leadership on milestones and updates

Requirements

3-5 years

as a

Project Manager in a SaaS environment

or organization. examples:

technology, high-growth B2B environments , etc.

Experience managing cross-functional projects involving teams such as

Sales, Marketing, Customer Success, RevOps, and Product

Proven ability to manage multiple projects simultaneously from planning through execution and delivery

Skilled in defining project scopes, building timelines, tracking milestones, and coordinating stakeholders

Ability to proactively identify risks, manage dependencies, and drive resolutions in a structured and timely manner

Strong interpersonal and communication skills, with the ability to collaborate effectively across teams and levels

Proficiency in project management tools such as Asana, Airtable, Monday.com, Jira, or similar

Bachelor’s degree in Business, Operations, Project Management, or a related field

PMP, CAPM, or other relevant project management certifications are a plus but not required

Preferred Qualifications

PMP, Prince2, or Agile/Scrum certification (e.g., Certified ScrumMaster)

CAPM

No C2C resumes are considered

About FocusKPI Thank you!

FocusKPI Hiring Team

Founded in 2010, FocusKPI, Inc. (FocusKPI) is a data science and technology firm specializing in predictive analytics practice and methodologies. FocusKPI is a US company headquartered in Silicon Valley, California, with an East Coast office in Boston, Massachusetts.

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