Software Development Engineer II, Amazon Connect Job at Amazon in Seattle

Software Development Engineer II, Amazon Connect

As part of the AWS Solutions organization, we have a vision to provide business applications that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Connect is a cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. It leverages Artificial Intelligence and services such as Amazon Lex, Amazon Polly, Lambda, S3 and Kinesis to provide a scalable, extensible customer experience. You will be part of a team building a product that will touch millions of people daily and will help shape technology and product as we grow.

You’ll join a diverse team and collaborate with software, hardware, and network engineers, security experts, operations managers, and others across AWS to deliver high standards for safety and security while providing scalable capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that empowers you to own bold ideas to completion.

Responsibilities

• Own code end-to-end from requirements to development, working with senior technical leaders within the team and across the organization.
• Develop the next generation contact center, delivering scalable, resilient systems with a constant customer focus.
• Work across the stack with modern web technologies, SOA, databases, AI/ML, and big data as part of building customer-focused solutions.

Basic Qualifications

• 3+ years of non-internship professional software development experience.
• 2+ years of non-internship design or architecture experience (design patterns, reliability and scaling) of new and existing systems.
• Experience programming with at least one software programming language.

Preferred Qualifications

• 3+ years of full software development life cycle experience, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Bachelor’s degree in computer science or equivalent.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you require a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit amazon.jobs for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.