Clinical Secretary - The Mary Clark Thompson Family Practice Job at UR Thompson

Overview

Clinical Secretary - The Mary Clark Thompson Family Practice

Schedule and location: Full time, Days at our Mary Clark Thompson Family Practice - 351 North St, Canandaigua, NY 14424

Responsibilities

• The Clinical Secretary participates in the multi-disciplinary, team-based process of patient care via the provision of office administrative support.
• The Clinical Secretary plays a vital role in assuring whole patient care is made available to each individual via answering phones, convenient appointment scheduling, accurate & timely referrals & prior authorizations as well as issue resolution.
• Responsible for verifying eligibility, collecting appropriate patient payments as well as ensuring compliance and appropriate maximum reimbursement.
• Understand, interpret and apply knowledge on multiple insurance benefits to specific patient needs.
• Input, classify and manage documentation in the office's electronic medical record system.
• Assist in, and perform diverse tasks required to maintain an efficient and organized office.
• Actively support physicians and nurses and participate in department meetings; identify ways to improve processes and service to patients.
• Functions under the direct supervision of the Practice Manager or Clinical Coordinator and under the daily guidance of providers.
• Manage demanding workload with accuracy and represent the office and staff professionally.
• Provide excellent customer service with patients, their families, other staff, physicians and other providers, management, vendors, and the public.

Required Job Specific Competencies

• Demonstrates skill in administrative support within a medical office setting including but not limited to use of an Electronic Medical Record (EMR), Microsoft Word, insurer systems, and accurate appointment scheduling, document classification, patient outreaches, insurance verification, Medicare Secondary Payor and HIPAA compliance.
• Shows caring and concern for all patients.
• Maintains a patient-centered approach to care, adhering to all NCQA’s Patient Centered Medical Home (PCMH) requirements for the delivery of evidence-based care that supports population needs.
• Exhibits time management, keyboarding, and multi-tasking skills to assure business components of the practice are maintained at an efficient and effective level.
• Demonstrates ability to develop/maintain collaborative working relationships with providers, staff & Practice Management.
• Demonstrates ability to work independently and exhibits flexibility in decision making and prioritizing assignments.
• Exhibits leadership skills through active support of practice and system goals and objectives.
• Actively guards the confidentiality of sensitive information including patients, staff and the health system.

Qualifications

• Medical Administrative certification preferred.
• High School Diploma or GED required.
• Medical terminology required.
• Medical Secretarial experience required.
• Medical background required.
• Strong EMR experience preferred.
• Computer knowledge and skills including Outlook and Microsoft Office required.
• Knowledge of multiple insurance policies, administrative requirements, copayments, benefit coverage and their application to multiple patients for multiple scenarios as presented in practice setting is strongly preferred.
• Pay Range: $17.97 - $22.00
• Starting Pay: Based on Experience
• Thom_pson Health is an EOE encouraging women, minorities, individuals with disabilities and veterans to apply