ACRISURE is hiring: Head of Inside Sales - North American Retail in Grand Rapids

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary

Acrisure is seeking a Head of Inside Sales to join our growing team in Grand Rapids, MI. The Head of Inside Sales is a vital leadership position that leads and manages the internal sales team, focusing on optimizing sales processes and driving revenue growth through remote sales channels. This role involves crafting and implementing sales strategies, setting ambitious targets, and ensuring the team aligns with the company\'s overall sales objectives.

To succeed in this role, it is important to focus on continuous learning, building a strong sales culture, strategic planning, and adaptability. Staying updated on industry trends and technologies like AI is crucial, while also maintaining a human touch in customer interactions.

Responsibilities

• Strategy Development and Execution: set sales targets, develop processes, implement technologies, and align strategies with company goals.
• Implementing and optimizing sales technologies: oversee the implementation and ongoing optimization of the sales tech stack, ensuring tools are used effectively to achieve sales goals.
• Analyzing sales metrics and data: leverage reporting and analytics features to track KPIs, identify trends, and make data-driven decisions to improve sales performance and revenue growth.
• Ensuring data quality and accuracy: establish and enforce processes to maintain clean and accurate data within the CRM and other sales tools.
• Training and onboarding new team members: develop and implement comprehensive training programs to ensure the sales team is proficient in using the tools in the tech stack.
• Providing ongoing coaching and performance management: use insights from the tech stack to offer targeted feedback and coaching to individual team members.
• Fostering a culture of tech adoption and data-driven decision-making: encourage the team to embrace and actively use the sales technology stack.
• Working with marketing on lead generation and qualification: collaborate to align sales and marketing technologies for a strong sales pipeline.
• Coordinating with product teams for product knowledge and updates: ensure the team has up-to-date information and resources to effectively sell and upsell, supported by tools like sales enablement platforms.
• Culture and talent: champion, model, and propagate exceptional leadership and client-centricity throughout the organization.
• Stakeholder Management: represent the business to internal and external stakeholders, including executives, customers, and partners.
• Self-Development: stay informed about industry trends, developments, and innovative technologies.

Requirements

• Bachelor’s degree in related field
• Minimum of 10 years of progressive experience in sales, preferably with at least 3 in an inside sales environment
• Minimum of 5 years of experience in management roles – having led other managers and total teams of at least 20
• Proven record of driving business growth, organically and inorganically
• Strong understanding of sales metrics and performance management
• Experience with CRM software and sales analytics tools
• Can push self and motivate others to achieve and excel in a fast-paced, dynamic environment
• Can model positive energy and handle stress in the face of challenges, deadlines, and aggressive financial commitments
• Deep understanding of markets, clients, and competitors
• Travel: Extensive travel is required.
• Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Benefits and Perks

• Competitive compensation
• Generous vacation policy, paid holidays, and paid sick time
• Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
• Company-paid Short-Term and Long-Term Disability Insurance
• Company-paid Group Life insurance
• Company-paid Employee Assistance Program (EAP) and Calm App subscription
• Employee-paid Pet Insurance and optional supplemental insurance coverage
• Vested 401(k) with company match and financial wellness programs
• Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
• Paid maternity leave, paid paternity leave, and fertility benefits
• Career growth and learning opportunities
• and so much more!

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.

Additional Information

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

At Acrisure, we firmly believe that an inclusive workforce drives innovation, creativity, and ultimately, our collective success. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination.

Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email

California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com / privacy / caapplicant.

Welcome, your new opportunity awaits you.

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