Zep Inc is hiring: Ecommerce Specialist (Hybrid in Atlanta) in Atlanta

About Zep Inc.

Zep Inc. is a leading manufacturer of cleaning solutions for businesses and consumers with operations across the U.S., Canada, and Europe. Our purpose is to make the planet cleaner, safer, and more productive. We focus on understanding and solving cleaning needs for consumers and business customers across transportation, industrial, institutional, and food & beverage segments. We also have a strong presence in the consumer-packaged goods (CPG) segment and market products under brands such as Zep, Enforcer, Misty, TimeMist, TimeWick, and Country Vet. Zep was founded in 1937 and is headquartered in Atlanta, GA. Zep is the official cleaning partner of Atlanta United FC (since 2021).

Job Description:

The Ecommerce Specialist will be accountable for executing new assortment planning, new SKU setup, and go-to-market launches on all marketplace channels (Amazon, Walmart, eBay, etc.) and our website, Zep.com. Responsibilities include new SKU planning, new SKU setup, content maintenance and optimization, creative requests, product reviews management, and other go-to-market requirements for new assortment launches. This role will work with cross-functional teams to ensure all aspects of new product launches are executed flawlessly.

Responsibilities

• Lead and execute new assortment launches with cross-functional teams
• Own new assortment planning, new SKU setup, content creation, and all operational requirements for ecommerce channel launches
• Coordinate with cross-functional teams to execute best-in-class product launches online following Zep's online standards
• Own content requests with marketing for new item setup, content optimization, advertising assets, and other digital marketing needs for new assortment launches
• Set up all new items for the ecommerce team across channels (Amazon 3P/1P, Walmart 3P, eBay, Target+, Zep.com, and other marketplaces)
• Resolve errors for item listings in various ecommerce portals
• Submit and settle support cases for catalog maintenance and item setup issues
• Work with demand planning to ensure inventory and preferred warehouse locations for new product launches
• Analyze key metrics and make data-driven decisions to optimize online listings and increase revenue
• Lead product rating and review efforts to meet standards, coordinating with product marketing as needed
• Monitor and audit site accuracy of product listings
• Track project status, coordinate with cross-functional teams, and provide QA for online channels
• Optimize SEO, keyword rankings, and product listings continuously
• Maintain monthly KPIs scorecards for key channels

Qualifications

• Clear understanding of technical item setup requirements (attributes, taxonomy, image needs, asset specs, etc.)
• Ability to follow SOPs and collaborate with team members to execute projects
• Collaborative mindset and execution
• Experience in item setup processes and ability to execute projects without oversight
• 2+ years in ecommerce, site merchandising, item setup, or product management
• Experience setting up items for online channels in portals such as ChannelAdvisor/Rithum, SAP, or retailer portals
• Experience with Excel item setup templates
• Highly organized with the ability to manage multiple projects with attention to detail
• Proven success in managing and optimizing online listings on various marketplaces/shopify
• Strong understanding of ecommerce and retail best practices
• Excellent project management, communication, and prioritization skills
• Rithum/ChannelAdvisor, SAP, Shopify, Amazon, Walmart, and eBay experience a plus
• BA degree required

This role is based in the Atlanta area, with a hybrid schedule (in office and remote).

Our Values

At Zep, we have a values framework called S.P.E.E.D. to align with our purpose of making the planet cleaner, safer, and more productive.

• Stewardship: We continuously improve safety and protect the planet by innovating to reduce environmental impact.
• Passion for Problem Solving: We listen to customers and work to find solutions, driving growth and improving lives.
• Empowerment: We encourage accountability and empower decisions and ownership.
• Expertise: We create innovative solutions and partnerships that serve our communities and customers.
• Doing the Right Thing: We act with honesty, respect, integrity, and inclusivity in all actions.

Zep Inc. is committed to diversity and encourages all qualified candidates, including women, minorities, and veterans, to apply. It is the policy of Zep Inc. that all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, or sexual orientation. As an Equal Opportunity and Affirmative Action Employer, Zep Inc. provides full employment opportunities to all qualified persons without regard to race, creed, color, religion, gender, sexual orientation, national origin, age, disability, marital status, ancestry, veteran status, or any other distinction outlined in applicable laws.