Heartland Dental is hiring: Dental Office Assistant in Hagerstown

Overview

Join to apply for the Dental Office Assistant role at Heartland Dental in Hagerstown, MD.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of the team
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivable
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training, providing the opportunity to develop to full potential
• Opportunity to be part of a secure company with 20+ years of industry-leading experience and growth potential
• Access to on-demand Daily Pay

About Heartland Dental

Heartland Dental is the nation’s largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Supported doctors are the leaders of their practice and retain clinical autonomy. Heartland Dental supports a culture focused on delivering high-quality dental care and experiences to communities served.

We are committed to living our core values which promote diversity and inclusion. We provide all employees and applicants with protections of federal, state, and local laws affording equal opportunity in employment.

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• Access to minimum PHI necessary for performing job-related functions; regular HIPAA training will be required; must protect PHI and maintain data safeguards

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties with or without reasonable accommodation; reasonable accommodations may be made for disabilities
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds occasionally
• Availability to attend virtual or in-person training sessions periodically
• TB test is required for all new hires in dental office positions (not applicable in FL & TN); to be arranged during pre-employment