Restaurant Hostperson Job at The Langham Boston in Boston

Overview

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

Purpose and Objectives of Position

The Hostperson is a member of the Food and Beverage team who assists in ensuring that guest service and food and beverage Brand standards are met. Hospitable, welcoming and friendly guest services are essential requirements of the position.

Responsibilities

• Greet and seat guests
• Answer the telephone/take reservations/manage reservations
• Stock menus
• Responsible for handling guest requests.
• Provide maximum levels of guest service while maintaining Brand & Forbes standards.
• Ensure restaurant is clean at closing.
• Receive take-out orders both in person and over the telephone and follow up to ensure guest receives proper order.

Supportive Functions

• Assist server/busser/bartender as needed
• Additional duties not mentioned above may also be requested by supervisor

Qualifications

• Use written (verbal/visual) sources of information, e.g. read reports, procedural documentation, and reference materials.
• Use verbal auditory sources of information.
• Use non-verbal auditory sources of information, e.g. alarms.
• Ability to read, speak & write in English; use oral communication to perform work, e.g. answer telephone and receive guests.
• Make minor decisions requiring limited judgment, e.g. task sequencing; make general decisions in the absence of specific directions, e.g. prioritizing workload.
• Previous related experience preferred.
• Ability to remain calm & professional when working under pressure.
• Attend departmental meetings and trainings as necessary.
• Ability to be a team player.
• Maintain a positive attitude and set example among colleagues.
• Must be have full availability to work AM and PM shifts.

Grooming Standards

• Be able to adapt to hotel’s grooming standards and dress code

Physical Demands

• Stand; reach; grasp; lift/carry up to 10 lbs; walk; squat/ bend.
• Ability to stand for length of shift.