MRA Recruiting Services is hiring: Customer Service in Appleton

Overview

Appleton, WI. This position will be part of the Customer Service Team and will be responsible for providing exceptional customer service and support to core accounts as well as the Sales department. This role includes generating quotes, directing/taking incoming calls, providing follow-up with customers, maintaining customer relationships and answering questions, researching products and pricing, and proactively making sales calls to customers suggesting add-on sales.

Employer: Oxygen Service Company

Responsibilities

• Provide exceptional customer service to all internal and external customers
• Field incoming calls to assist with product research and pricing, quote generation, order creation and confirmation, tracking shipments, backorder information and open order processing
• Create accurate orders in ERP system and provide customers with order confirmations
• Communicate with vendors and purchasing to maintain inventory of products for orders and stock quantities
• Assist with Ecommerce ordering by creating quick lists
• Handle customer complaints regarding orders/products that are missing, delayed, or damaged
• Work with vendors to determine accurate lead times for products not in stock
• Enter contract pricing or special pricing for products as applicable
• Assist the sales team in creating sales value documents
• Review reports (GM, Open Order edit list, price override, etc.), resolve discrepancies, and report back to the Customer Experience Manager
• Assist in onboarding and offboarding customers
• Prepare bid packages using the company’s standardized quote package template

Education, Experience and Skills

• High School diploma or equivalency
• 2+ years of customer service experience
• 2+ years of experience working in an ERP system
• Basic knowledge of welding and gases industry preferred
• Team player with ability to work well with others
• Proficient in Microsoft Office Suite; ERP experience required
• Strong reasoning, numerical aptitude, and high attention to detail
• Organized with ability to multitask across walk-in customers, phone calls, and internal staff
• Professional demeanor with excellent interpersonal skills and ability to interact with all levels of personnel

Job Specifications/Requirements

Ability to sit for 5–6 hours per day with limited walking; frequent twisting, bending, reaching, grasping and repetitive motions; extended sitting may occur; occasional lifting of 20–25 lbs; may lift up to 75 lbs; pushing/pulling 25–75 lbs. Ability to work in moderately warm or cold conditions with potential high noise levels. Willingness to travel for store coverage, training, seminars and customer site visits. Willingness to become forklift certified.

Notes: This description retains the essential duties and qualifications while removing extraneous boilerplate and formatting inconsistencies from the original text.