Racquet Sports Director Job at Invited in Charlotte

Job Description

Director of Racquet Sports at TPC Piper Glen | Charlotte, NC | Invited

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!

Job Summary

The Racquet Sports Director is responsible for overseeing a diverse range of activities, including tennis, pickleball, and squash, tailored for participants of all ages and skill levels. In this role, you will develop and promote innovative programs that foster engagement and participation, ensuring that the highest standards of service are delivered to our members and guests. You will organize and lead tennis clinics and private lessons, creating an inclusive and dynamic environment that encourages members to explore and enjoy our racquet activities. Additionally, you will actively promote racquet sports memberships to potential prospects, serving as the club's racquet ambassador and championing the overall value and experience of our club community. You will supervise and mentor the racquet sports staff, fostering a collaborative team environment that prioritizes professional development and excellence in service delivery.

Day-to-Day

• Conduct orientation sessions for new members, introducing them to the racquet facilities and available programs.
• Address and resolve member/guest complaints using service recovery practices, and keep the supervisor informed of any issues as they arise.
• Organize, schedule, and promote a variety of racquet-related events, including social gatherings, leagues, round robins, drop-ins, ladders, tournaments, and lessons that engage members and support their health and wellness goals.
• Develop and promote a range of racquet clinics and programs for adults, juniors, and seniors, including "First Serve," "Right Start," and "First Pickle."
• Collaborate with the Member Relations Coordinator to market racquet events and promotions.
• Lead recruitment, coaching, mentoring, and training of racquet staff, ensuring alignment with the club’s values and service standards.
• Ensure racquet courts and facilities are maintained to professional standards and provide a safe environment for all users.
• Maximize utilization of the racquet facilities to retain current members and attract new ones.
• Oversee daily operations to meet club standards and maintain clean and organized work areas.
• Manage the racquet department to achieve financial performance goals, including budgets, revenue, and profit targets.
• Prepare the annual budget, provide accurate monthly forecasts, and ensure adherence to company standards and policies.

Required

• A bachelor’s degree in Sports Management, Recreation, Physical Education, or a related field.
• A minimum of 4 years of experience in racquet sports programming or management, with a strong background in tennis, pickleball, and squash.
• A minimum of 3 years of experience conducting group racquet sports clinics, private lessons, or instructional programs for players of varying skill levels, including juniors and adults.
• A minimum of 2 years of experience organizing and running social events for members.
• A recognized certification from a reputable pickleball organization (e.g., PPA, USPTA, or PTR) is required with a minimum playing ability of 4.5+.

Preferred

• Two years of supervisory experience in a racquet sports environment is highly desirable.
• Experience with ROGY programs.
• Experience developing and implementing engaging programs for various skill levels and age groups.
• Strong customer-facing experience in sports or recreation with a focus on member/guest service.
• Experience promoting pickleball programs, lessons, and memberships to drive engagement.
• Ability to work well with people of all ages and abilities, with strong communication and relationship-building skills.

What We Offer

We offer a Total Rewards package; base pay is determined by skills, experience, education, location, and hours worked for non-exempt roles.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is provided for part-time team members)

Invited is an Equal Employment Opportunity Employer. The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties may be assigned as needed to ensure the smooth operation of the Club.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality

Referrals increase your chances of interviewing at Invited by 2x

Get notified about new Sports Director jobs in Charlotte, NC.