Retail Manager Job at Crew Life at Sea in Miami

Overview

• Lead and manage the retail team, including sales associates, supervisors, and support staff, to ensure the highest levels of service, sales performance, and operational efficiency.
• Develop and implement sales strategies, promotional campaigns, and merchandising plans to drive retail revenue and meet or exceed sales targets and KPIs.
• Monitor sales performance, inventory levels, and product mix, and analyze sales data and trends to identify opportunities for growth, cost savings, and operational improvements.
• Foster a culture of customer service excellence, product knowledge, and salesmanship among retail staff, providing training, coaching, and feedback to enhance their skills and performance.
• Ensure compliance with company policies, procedures, and standards for retail operations, including cash handling, inventory management, and customer service.
• Liaise with onboard departments, including marketing, guest services, and entertainment, to coordinate retail promotions, events, and activities that enhance the guest experience and drive sales.
• Maintain relationships with external vendors, suppliers, and brand partners, negotiating contracts, managing inventory orders, and ensuring timely delivery of merchandise.
• Conduct regular inspections of retail facilities, displays, and merchandise presentation to ensure compliance with brand standards, cleanliness, and visual appeal.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, Marketing, or related field; Master's degree preferred.
• Years of experience in retail management, preferably in the cruise, hospitality, or luxury retail industry, with a track record of success in achieving sales targets and delivering exceptional customer service.
• Strong leadership and managerial skills, with the ability to motivate, coach, and develop a diverse team of retail staff.
• Excellent communication and interpersonal skills, with the ability to build relationships, negotiate contracts, and collaborate effectively with internal and external stakeholders.
• Proven ability to analyze sales data, identify trends, and develop actionable insights to drive sales performance and operational improvements.
• Knowledge of retail merchandising principles, visual presentation techniques, and inventory management best practices.
• Familiarity with retail technology, Point-of-Sale (POS) systems, and inventory management software.
• Flexibility to work varied shifts, including evenings, weekends, and holidays, as required in a 24/7 operation onboard a cruise ship.