Overview
MCI is a fast-growing tech-enabled business services company with a strong call center footprint. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries including healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers use on-site and remote agents to enhance customer journeys, drive scalability and reduce costs.
Join our team and advance your HR career. We are looking for an experienced Human Resource Generalist to support and implement key people initiatives, foster employee relations and retention, ensure regulatory compliance, and provide comprehensive HR support across the organization. The ideal candidate is a confident communicator, personable, creative, dependable, and driven. Previous experience in call center operations or client services is highly desirable.
This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and incentive contests. To be considered, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Note: This description aims to provide a general overview of the role. It is not all-inclusive and may be revised. All employment terms are at the discretion of MCI and subject to applicable laws.
POSITION RESPONSIBILITIES
What does someone in this role do?
This role partners with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. They will own programs across a broad spectrum of HR processes, translating business priorities into value-added activities and driving solutions for problems.
Key Responsibilities:
- Provide general HR support in collaboration with operations teams
- Maintain accurate and timely entries in HRIS systems
- Ensure consistent and fair application of HR policies and procedures
- Conduct audits and compliance checks, including payroll and reporting verifications
- Maintain employee records in accordance with legal requirements
- Communicate and implement updates to HR policies and procedures
- Align HR strategies with business goals and recommend improvements
- Promote employee engagement through a proactive, hands-on approach (including remote interactions)
- Handle employee relations matters, including conflict resolution and problem-solving
- Adapt to a dynamic work environment influenced by economic and policy changes
- Drive innovation in HR practices and continuous process improvement
- Lead initiatives related to employee relations, retention, and recognition
- Manage a high-volume workload and multiple priorities effectively
- Demonstrate strong organizational and interpersonal skills
CANDIDATE QUALIFICATIONS
Are you a good fit?
Must exhibit good business judgment and acumen, being confident and flexible. Candidates should have a fun and enthusiastic disposition and the ability to teach and motivate a wide range of personalities and learning styles.
- 2+ years of experience as an HR Generalist
- Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience)
- Excellent interpersonal and communication skills
- Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Familiarity with training tools and techniques
- Strong conflict resolution skills
- Effective time management, planning, and multitasking abilities
- Strong written and verbal presentation skills
- Ability to thrive in a fast-paced, professional environment
- Skilled in planning, coordination, and adapting to various learning styles
- Comfortable giving and receiving constructive feedback
- Ability to prioritize tasks and meet deadlines efficiently
PREFERRED QUALIFICATIONS:
- Experience in military or government environments
- Background in contact center operations
- Degree from an accredited two- or four-year college or university
- SHRM-SCP or equivalent HR certification
COMPENSATION & BENEFITS
What you can expect from MCI
Our compensation and benefits packages are designed to be competitive and to grow with you. Starting compensation is based on experience, with a variety of benefits and incentives to support and reward our team members.
- Paid Time Off: PTO and paid holidays
- Incentives & Rewards: Contests with cash bonuses and prizes
- Health Benefits: Medical, dental, and vision coverage after 60 days; MEC options after 30 days (varies by location)
- Retirement Savings: Retirement programs where available
- Disability Insurance: Short-term disability coverage
- Life Insurance: Life insurance options
- Supplemental Insurance: Accident and critical illness insurance
- Career Growth: Emphasis on internal promotions
- Paid Training: Training while earning a paycheck
- Culture: Collaborative, team-oriented environment
- Dress Code: Casual attire
Equal Opportunity & Reasonable Accommodation
We are an equal opportunity employer. All aspects of employment are based on merit and qualifications. MCI provides reasonable accommodation to qualified employees with protected disabilities as required by law. See EEO and ADA statements in the original posting for details.
Reasonable Accommodation: If needed, contact Human Resources for accommodations under ADA guidelines.
REQUIRED DISCLOSURES
All offers are contingent on the results of background checks and drug screening where required by law. Must be authorized to work in the country where the job is based.
The content above is a general overview and may be revised. This job description is not a contract of employment.