What you can expect
Seeking an IT Support Specialist for the San Jose office to provide technical assistance to employees, executives, and teams. Responsibilities include IT troubleshooting, executive and event technology support, local infrastructure management, and asset configuration. The role requires exceptional technical skills, a customer-focused approach, and adaptability in an agile, evolving settings and can manage competing priorities. Ideal candidates are proactive problem-solvers who streamline technology adoption and ensure seamless user experiences.
About the Team
Zoom's Information Technology team is dedicated to delivering customer happiness, enhancing business efficiency, and fostering agility through innovation, data insights, and automation. Our impact is evident in seamless user experiences, streamlining processes, and supporting Zoom's growth in communication and collaboration.
Responsibilities
- Delivering personalized support, onsite IT support for employees, executives, and VIPs—including hardware, software, access, conferencing, and networking.
- Managing IT asset inventory onsite, including configuration, deployment, tracking, maintenance, and secure disposal.
- Supporting local events, all-hands, and high-profile meetings, ensuring seamless collaboration and technology experiences.
- Partnering with Infrastructure, SRE, Security, Network and Engineering teams to resolve cross-functional issues and drive innovation in employee technology.
- Leading new hire IT onboarding, training sessions, and knowledge-sharing initiatives.
- Creating and maintaining technical documentation, IT policies, and knowledge base content.
- Contributing to IT projects and process improvements to enhance support efficiency and employee experience.
- Identifying technology gaps and proposing innovative solutions to improve productivity and security.
What we are looking for
- BS or MS in Science, Engineering, IS, or equivalent experience.
- 12+ years of experience in IT Support, End-User Services, or related roles in a dynamic environment.
- Solid technical knowledge across Windows, macOS, networking, VPNs, endpoint security, identity & access management, and mobile device management.
- Strong troubleshooting, communication, and documentation skills with attention to detail.
- Experience supporting executives and VIPs with discretion, urgency, and professionalism.
- Experience with IT asset lifecycle management (configuration, deployment, tracking, compliance).
- Experience with AV systems, conferencing platforms (Zoom), and event technology support.
- Certifications or proven expertise in ITIL, Six Sigma, project management, Okta, Workspace ONE, AWS/Google Cloud, or Zoom are a bonus.
Salary Range
Minimum: 98,900.00
Maximum: 228,700.00
In addition to base salary, Zoom has a Total Direct Compensation philosophy that takes into account base salary, bonus, and equity value. Starting pay is based on qualifications and experience. Location-based compensation may vary by location.
Close date
Anticipated Position Close Date: 10/08/2025
Ways of Working
Our structured hybrid approach is centered around offices and remote work environments. The work style of each role is Hybrid, Remote, or In-Person as indicated in the job description.
Benefits
We offer a comprehensive benefits program to support physical, mental, emotional, and financial health, work-life balance, and community involvement. Learn more once you apply.
About Us
Zoomies help people stay connected so they can get more done together. We build the best collaboration platform for the enterprise with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We are problem-solvers working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills in a collaborative, growth-focused environment.
Our Commitment
We believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that evaluate candidates based on skills, experience, and potential. If you require an accommodation during the hiring process, notify us — we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability.