IT Support Specialist Job at ByVerTek in Boca Raton

Overview

We are seeking an IT Support Specialist to join our team. The successful candidate will be responsible for the installation, configuration, troubleshooting, and support of hardware and software systems across a variety of platforms, including Windows, macOS, iOS devices (iPhone/iPad), and various computer systems (PC/Laptop). The role also involves managing IT security, remote technical support, hardware maintenance, and networking.

What You’ll Do

• Hardware & Software Installation: Install and configure hardware and software components to ensure optimal usability. This includes configuring systems across multiple platforms (Windows/macOS/iOS) and provisioning IT equipment for new and existing employees.
• Troubleshooting & Repair: Diagnose and resolve hardware and software issues to maintain seamless operations; repair or replace damaged hardware components as needed.
• System Upgrades: Upgrade operating systems and software to ensure compatibility with new technologies; install and update antivirus software to protect systems at the user level.
• Testing & Documentation: Perform testing on new hardware and software to ensure functionality and compatibility; create and maintain technical documentation, manuals, and guides for hardware and software procedures.
• Staff Training: Provide training to staff on new technologies and their implementation within the company.
• IT Support & Remote Assistance: Respond to IT-related issues, including hardware, software, and networking problems; provide remote technical support when required to assist users across various locations.
• Equipment Management: Pack, ship, and ensure timely delivery of equipment to remote users; purchase and install GPS systems in company vehicles and heavy equipment.
• Network & System Monitoring: Monitor corporate and other site networks to ensure system reliability.
• System Management Tools: Manage the Microsoft Admin Center, Entra ID, and Intune for efficient administration; handle Verizon MDM management to ensure mobile device security and compliance; maintain company-wide applications (e.g., Adobe, DocuSign, 8x8, M365).

Must Have Qualifications

• 5+ years of hands-on experience with Windows, macOS, and iOS systems in a Help Desk, Desktop Administrator or similar role in a corporate setting
• Ability to troubleshoot and resolve a wide variety of IT-related issues
• Familiarity with network administration, system monitoring, and security practices
• Experience using Microsoft Admin Center, Entra ID, Jamf, Intune, and Verizon MDM
• Experience using Azure AD for onboarding and off-boarding
• Strong communication skills, both written and verbal, for documentation and staff training
• Ability to work independently and as part of a team in a fast-paced environment

Preferred Qualifications

• Experience with hardware repairs and system upgrades
• Previous experience in IT support or network administration
• Certification in relevant IT fields (e.g., CompTIA, Microsoft Certified IT Professional, etc.)

Required Education

• Bachelor's Degree in Information Technology (IT), or a related field

Preferred Certifications

• Industry-recognized certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified, Cisco Certified Network Associate (CCNA), or equivalent credentials are highly recommended

This position offers an opportunity to grow within the IT field and contribute to the ongoing success and efficiency of our company’s technology infrastructure.

About Us

As fiber build experts, ByVerTek provides turnkey services for broadband infrastructure projects where failure is not an option. From design, engineering and locating, to aerial and underground construction and fiber-to-the-home fulfillment, we help digital providers build, upgrade, and maintain the physical infrastructure for delivering high-speed Internet, video, voice, wireless and IoT services – from residential and commercial builds to state-wide fiber network expansions. Our dedication to do it all correctly, safely, on time and on budget has earned us ongoing business from many of the biggest names in the industry. Plus, as a minority owned and controlled business, we can help you meet spending goals for diverse supplier programs.

We Offer Our Employees

• Paid Time Off and Paid Sick Time
• Eleven (11) Company-observed Holidays per year
• Medical insurance
• Dental insurance
• Vision insurance
• Company-paid Short-term disability coverage and Basic Life/AD&D insurance
• Voluntary Life insurance coverage for employees and their families
• Voluntary Long-Term disability coverage
• Supplemental benefits plans to assist with out-of-pocket expenses
• Flexible Spending accounts
• 401K
• Competitive compensation and bonus program

EEO Statement: ByVerTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.