Intermountain Electric, Inc. (IME) is hiring: IT Support Specialist in Aurora

Overview

Intermountain Electric Inc. (IME) is seeking an IT Support Specialist to join their growing team at IME’s Headquarters in Denver, Colorado.

IME brings decades of experience in electrical contracting and is part of Quanta Services. We value safety, quality, and professional growth and offer opportunities to advance within a collaborative environment.

Responsibilities

• Customer Support: Provide prompt and courteous technical support to end-users via phone, email, or in-person, addressing hardware and software issues and inquiries.
• IT Orientation: Support new employees by responding to new user tickets and guiding them through equipment setup on their first day.
• Problem Solving: Diagnose and resolve technical problems, including network connectivity, printer issues, software functionality, and other IT-related challenges; perform vulnerability management on affected systems.
• Documentation: Maintain detailed records of all help desk interactions, including issue, resolution, and follow-up steps in the ticketing system.
• Remote Assistance: Use remote desktop tools to assist clients and resolve issues remotely when necessary.
• Hardware and Software Configuration: Assist with setup, installation, and configuration of computer systems, peripherals, and software applications.
• Training: Provide basic training and guidance to end-users on software and hardware systems.
• Escalation: Escalate unresolved issues to appropriate IT personnel or support teams to ensure timely resolution.
• Proactive Maintenance: Conduct routine system checks and preventive maintenance to optimize performance.

Additional duties as assigned.

What You'll Bring

Knowledge, Skills & Abilities

• Strong technical skills with Windows Operating Systems and Microsoft Office 365
• Excellent verbal and written communication skills
• Strong problem-solving abilities to resolve technical issues
• Ability to work collaboratively in a team-oriented environment
• Working knowledge of office automation products and computer peripherals (printers, scanners)

Education & Experience

• Associate or Bachelor’s degree in Computer Science, Information Technology, or relevant experience
• 3+ years of previous help desk or technical support experience (preferred)

Demonstrated Accomplishments In The Following Areas

• Proficiency using Help Desk Software (ServiceNow, ManageEngine, etc.)
• Proficiency providing remote support via phone and remote-control applications (preferred)

What You'll Get

The following are typical aspects of the role and benefits:

• Working Conditions: Office environment with possible site travel to construction locations; construction site conditions may include extreme temperatures, noise, dust, and other hazards.
• Benefits Overview: Comprehensive benefits package; healthcare options, PTO, and a 401k that is generously matched and fully vested.
• Salary Range: $26.56 - $35.93/hr (final salary based on experience, education, skills, and internal equity).

Working Details

Position is full-time. Some travel to construction sites may be required.

Equal Opportunity & Compliance

Intermountain Electric, Inc. is committed to equal employment opportunities for all applicants and employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We may conduct background checks as required. We are unable to sponsor employment visas at this time. Reasonable accommodations are available upon request for applicants and employees.

Applicants must be authorized to work for any employer in the U.S.

For additional information or to request accommodations, please contact the Company’s Human Resources department.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Construction