IT Specialist Job at Trilliant Food & Nutrition, LLC in in Little Chute

Overview

IT Specialist I (Finance) – Trilliant Food & Nutrition is growing, and we are seeking an IT Specialist I to provide first-line technical support, maintain desktop/laptop systems, assist with software/hardware troubleshooting, and ensure smooth daily operations of IT services. This is an entry-to-early career role ideal for someone who enjoys problem-solving, excellent customer service, and working in a fast-paced environment.

Trilliant Food & Nutrition is a leading, vertically integrated manufacturer of premium coffees and powdered beverages, headquartered in Little Chute, Wisconsin. With a legacy rooted in quality, innovation, and service, Trilliant delivers branded and private label solutions across retail, foodservice, and e-commerce channels. Horseshoe Beverage Company, based in Neenah, WI, is a leading ready-to-drink beverage manufacturer delivering high-quality products with a vertically integrated supply chain. Our brand portfolio includes Victor Allen's, Dutch Bros beverages and Nurri, our better-for-you protein beverage line.

We invite you to explore opportunities at Trilliant or Horseshoe to see if your talents and career aspirations may fit with our openings.

Responsibilities

• Serve as the first point of contact for employees with hardware, software, network, or other technical issues.
• Triage, diagnose, and resolve common IT support requests (e.g., user login issues, printer problems, software installation, peripheral setups, connectivity issues).
• Escalate more complex or unresolved issues to higher-level teams, following documented procedures.
• Set up, deploy, and configure desktops, laptops, mobile devices, printers, and other peripherals.
• Assist with regular maintenance tasks (patching, updates, antivirus, backups).
• Maintain and update documentation: support tickets, resolution steps, asset inventories, knowledge base articles.
• Assist with onboarding/offboarding users: provisioning/deprovisioning accounts, setting up hardware, and access.
• Follow company IT and security policies (password policies, access controls, data protection, etc.).
• Participate in scheduled system upgrades, hardware refreshes, and IT projects as assigned.
• Provide excellent customer service: communicate clearly, manage expectations, follow up with users.

Qualifications

• High school diploma or equivalent required. Associate's degree in information technology, Computer Science, or related field preferred but not required if compensating with experience.
• 1-3 years of hands-on experience in desktop support, help desk, or related IT support roles.
• Solid basics in Windows OS (desktop and laptop), Microsoft Office suite, and standard business software.
• Familiarity with hardware components, peripherals (printers, scanners), and basic network concepts (Wi-Fi, LAN, VPN).
• Understanding of user account management (e.g., Active Directory or equivalent) and basic security best practices.
• Experience with remote support tools is a plus.
• CompTIA A+ or equivalent entry-level certification. Any vendor or cloud basic certifications (e.g., Microsoft, Cisco, etc.) are a plus.
• Excellent verbal and written communication; ability to explain technical issues to non-technical users clearly.
• Strong customer service orientation; patience and empathy when helping frustrated users.
• Good troubleshooting and problem-solving skills; ability to think through issues systematically.
• Strong time management: ability to prioritize and manage multiple tasks or tickets.
• Team player: willing to collaborate, escalate when needed, follow established procedures.

Hours, Location and Pay

We offer a competitive base pay rate and comprehensive benefits package for full-time employees. This role works 7:30am to 4:30pm on a Monday-Friday schedule at our Little Chute, WI manufacturing facility. On-call hours will be required on a rotational basis with other team members.

Physical and Mental Demands

• Frequently required to sit, work at a computer, and operate business machines. May lift and move up to 50 pounds.
• Specific vision abilities required include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Mental demands include multi-tasking, decision making, problem solving, and data analysis.
• Potential for exposure to chemicals, heights, loud noises, mechanical equipment, wet environments, and other hazards exists.

Safety and Disclosures

• Safety is everyone’s first responsibility; adhere to safety practices and report unsafe conditions.
• The statements describe the general nature and level of work and are not exhaustive; duties may be added as needed.
• Responsible for following food safety/regulatory policies and procedures and reporting concerns to Production or Quality Manager.
• Trilliant and Horseshoe are Drug Free Workplaces. All applicants are subject to a drug screen and background check. E-Verify participation.
• EEO/AA including Veterans and Disabled; reasonable accommodations available upon request via HR.
• Trilliant and Horseshoe are Equal Opportunity Employers. OECD and UN human rights guidance are used in our practices.