Information Technology
Technical Support Specialist
Aspen Aerogels, Inc. is a rapidly growing company founded in 2001 to capitalize on proprietary and patented advances in aerogel technology. Aspen has developed a proprietary, easy-to-use blanket form of aerogels with broad application to a variety of markets including Oil & Gas, Building & Construction, Outdoor Gear & Apparel, Solar Thermal, Appliances, and Transportation. With facilities in Northborough, Mass, and East Providence, RI, Aspen has 250 employees.
Summary of Duties:
As a Technical Support Specialist, you will be responsible for resolving a variety of technical issues and answering questions related to the IT infrastructure and end-user computing environment at Aspen's East Providence Manufacturing facility. You will also work on technical projects in a team-oriented environment. This position offers extensive growth opportunities, with responsibilities including 50% user support, 20% Windows server management, 20% IT & Cyber-security project work, and 10% networking & infrastructure.
Essential Duties and Responsibilities:
- Support end-user software applications, hardware, and network-related issues.
- Perform installation, training, maintenance, troubleshooting, and repair of desktop technology hardware and software.
- Support plant hardware, server, and network infrastructure.
- Monitor and respond to incidents created in an IT ticketing system and escalate issues when necessary.
- Maintain accurate hardware and software records for company assets.
- Develop and maintain relationships with vendors and support partners supporting plant operations.
Required Skills & Experience:
- 5+ years in a Desktop Support role.
- Experience deploying Windows 7 & Windows 10 devices.
- Knowledge of Windows Server 2012R2, 2016.
- Understanding of TCP/IP, DNS, DHCP, VLANs, and wireless networks.
- Experience with AirWatch and Mobile Device Management technologies.
- Deployment and support of VoIP and mobile devices like cellular phones and iPads.
- Ability to support and troubleshoot MS Office applications.
- Working knowledge of Active Directory Domains, Forests, and Group Policy.
- Experience working with Virtual Machines and Remote Desktop Services.
- Effective communication skills, both written and verbal.
- Ability to lift computers and equipment weighing up to 70 pounds.
Certification Requirements:
The successful candidate must have CCNA and Network+ Certifications.
Note:
This is an industrial manufacturing environment with dust and chemical odors. Some individuals may find these conditions irritating.
- Aspen Aerogels, Inc. is an equal opportunity employer, evaluating qualified applicants without regard to legally protected characteristics. The EEO poster is available here.
- We provide reasonable accommodations for individuals with disabilities during the employment process. Please inform us of your needs.
- For Rhode Island applicants: Our East Providence facility is subject to Rhode Island laws regarding Worker's Compensation.
- Apply at: Application Link
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