Eurofins USA Food Testing
Client Service Representative
Eurofins USA Food Testing, New Berlin, Wisconsin, United States, 53151
Job Description
The Client Service Representative manages communication between the laboratory and clients to ensure expectations are met, assists clients in submitting needed information, managing sample receipt and registration, and other activities as needed to maintain good client relations.
Essential Duties and Responsibilities
Responsible for all routine communications between the customer and the laboratory.
General clerical duties such as answering phones, processing mail, greeting clients, etc.
Routing couriers for sample pickups.
Receiving samples from clients via parcel services, couriers and in-person drop off.
Confirming and documenting sample conditions on receipt.
Provision of sampling supplies as needed to the customer.
Responsible for intercompany communication and sample coordination.
Clarification of client’s requests for services.
Entering new client information into appropriate systems.
Registration of incoming samples.
Validating sample registration information.
Routing of samples and paperwork to appropriate storage locations and analysts within the laboratory and notification to the analysts if those samples requiring special handling.
Creation and Maintenance of Reference Quotations.
Schedules, coordinates and participates in client conference calls as needed; attends meetings with technical groups as needed
Assist in management of invoices for client billing.
Responsible for managing outsources samples with partner Eurofins laboratories to ensure timely COA release for clients.
Coordinate all out going shipping for ESFA. (samples, returning coolers, Etc.)
Creating return shipping labels for clients shipping samples back regularly
Scanning/attaching documents to samples or projects in LIMS systems.
Responsible for reaching out to customers to collect payment for overdue bills
Responsible for submitting results to WDNR for EDD testing.
Conducts all activities in a safe and efficient manner
Maintain regular attendance and punctuality
Performs other duties as assigned
Qualifications: Qualifications
Associates degree in Chemistry or related field preferred
At least 1 year in client services
Microsoft Office (Outlook, Excel, etc).
Knowledge of ISO 17025, DEA, EPA, FDA and related guidance.
Additional Information
What we offer:
Excellent full time benefits including comprehensive medical coverage, dental, and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays
Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.
The Client Service Representative manages communication between the laboratory and clients to ensure expectations are met, assists clients in submitting needed information, managing sample receipt and registration, and other activities as needed to maintain good client relations.
Essential Duties and Responsibilities
Responsible for all routine communications between the customer and the laboratory.
General clerical duties such as answering phones, processing mail, greeting clients, etc.
Routing couriers for sample pickups.
Receiving samples from clients via parcel services, couriers and in-person drop off.
Confirming and documenting sample conditions on receipt.
Provision of sampling supplies as needed to the customer.
Responsible for intercompany communication and sample coordination.
Clarification of client’s requests for services.
Entering new client information into appropriate systems.
Registration of incoming samples.
Validating sample registration information.
Routing of samples and paperwork to appropriate storage locations and analysts within the laboratory and notification to the analysts if those samples requiring special handling.
Creation and Maintenance of Reference Quotations.
Schedules, coordinates and participates in client conference calls as needed; attends meetings with technical groups as needed
Assist in management of invoices for client billing.
Responsible for managing outsources samples with partner Eurofins laboratories to ensure timely COA release for clients.
Coordinate all out going shipping for ESFA. (samples, returning coolers, Etc.)
Creating return shipping labels for clients shipping samples back regularly
Scanning/attaching documents to samples or projects in LIMS systems.
Responsible for reaching out to customers to collect payment for overdue bills
Responsible for submitting results to WDNR for EDD testing.
Conducts all activities in a safe and efficient manner
Maintain regular attendance and punctuality
Performs other duties as assigned
Qualifications: Qualifications
Associates degree in Chemistry or related field preferred
At least 1 year in client services
Microsoft Office (Outlook, Excel, etc).
Knowledge of ISO 17025, DEA, EPA, FDA and related guidance.
Additional Information
What we offer:
Excellent full time benefits including comprehensive medical coverage, dental, and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays
Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.