Fenway Health
Overview
Under the direction of the AVP of Health Center Operations, the
Per Diem Patient Services Coordinator
plays a key role in delivering exceptional customer service to all patients and visitors. Responsibilities include patient registration and documentation, appointment scheduling, managing patient flow, and handling daily cash collections and audits. The coordinator is also responsible for opening and closing the reception area each day—including Saturdays, as needed. In addition, this role supports the completion of various billing-related tasks.
This is a per diem position working variable hours based on clinic needs.
This is not a benefits-eligible position.
Representative Duties
Schedule appointments according to the established procedure
Verify and update new and existing patients’ demographic data and UDS data at each check-in point
Add/update insurance and successfully run insurance verifications when any errors arise, and correct those errors before moving on to the next patient
Maintain provider coverage as needed for Work-Queues, In-Baskets Request, Faxes Inboxes, and Reschedules within a 7-day timeframe
Perform reception duties in an efficient, professional, and courteous manner within the guidelines provided
Provide clients with correct and accurate information regarding Fenway Community Health (FCHC) services and providers
Provide coverage in all areas of patient services when needed
Refer unusual or difficult situations to the supervisor
Provide excellent customer service
Greet each client with a smile and a welcoming, professional manner
Always assist the patient in front of you and place the person you are on the phone with on hold
At all times, maintain patient confidentiality, be discreet when obtaining sensitive information, and speak in quiet tones at the desk with colleagues and clients
Behave appropriately for a highly visible position
Be respectful, considerate, cooperative, and assist other co-workers when they need help
Establish and maintain effective working relationships with co-workers, supervisors, and the general public
Collection of daily cash and audit procedures
Collect co-payments and any outstanding fees at check-in, but do not deny patient access
Verify all transactions at the end of the day and report all discrepancies
Deposit all cash at the end of each shift in the appropriate safe handling location
Performs other related job duties as required Requirements
Minimum of high school graduate or equivalent
Computer experience
Willingness to work with a diverse patient population including gay men, lesbians, seniors, students, and others
Calm, patient, flexible, and understanding manner
Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency
Willingness to contribute towards Fenway’s efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued
Preferred Qualifications
Successful customer service background
Previous experience in healthcare or medical office administration
Bilingual Spanish / English
Knowledge of business procedures
Experience working with an ethnically, culturally, and racially diverse work staff
This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East.
We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.
LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.
#J-18808-Ljbffr
Per Diem Patient Services Coordinator
plays a key role in delivering exceptional customer service to all patients and visitors. Responsibilities include patient registration and documentation, appointment scheduling, managing patient flow, and handling daily cash collections and audits. The coordinator is also responsible for opening and closing the reception area each day—including Saturdays, as needed. In addition, this role supports the completion of various billing-related tasks.
This is a per diem position working variable hours based on clinic needs.
This is not a benefits-eligible position.
Representative Duties
Schedule appointments according to the established procedure
Verify and update new and existing patients’ demographic data and UDS data at each check-in point
Add/update insurance and successfully run insurance verifications when any errors arise, and correct those errors before moving on to the next patient
Maintain provider coverage as needed for Work-Queues, In-Baskets Request, Faxes Inboxes, and Reschedules within a 7-day timeframe
Perform reception duties in an efficient, professional, and courteous manner within the guidelines provided
Provide clients with correct and accurate information regarding Fenway Community Health (FCHC) services and providers
Provide coverage in all areas of patient services when needed
Refer unusual or difficult situations to the supervisor
Provide excellent customer service
Greet each client with a smile and a welcoming, professional manner
Always assist the patient in front of you and place the person you are on the phone with on hold
At all times, maintain patient confidentiality, be discreet when obtaining sensitive information, and speak in quiet tones at the desk with colleagues and clients
Behave appropriately for a highly visible position
Be respectful, considerate, cooperative, and assist other co-workers when they need help
Establish and maintain effective working relationships with co-workers, supervisors, and the general public
Collection of daily cash and audit procedures
Collect co-payments and any outstanding fees at check-in, but do not deny patient access
Verify all transactions at the end of the day and report all discrepancies
Deposit all cash at the end of each shift in the appropriate safe handling location
Performs other related job duties as required Requirements
Minimum of high school graduate or equivalent
Computer experience
Willingness to work with a diverse patient population including gay men, lesbians, seniors, students, and others
Calm, patient, flexible, and understanding manner
Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency
Willingness to contribute towards Fenway’s efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued
Preferred Qualifications
Successful customer service background
Previous experience in healthcare or medical office administration
Bilingual Spanish / English
Knowledge of business procedures
Experience working with an ethnically, culturally, and racially diverse work staff
This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East.
We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.
LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.
#J-18808-Ljbffr