Encore
Director, Event Technology I - Marriott Tampa Westshore, Tampa FL
Encore, Tampa, Florida, us, 33646
Overview
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Director, Event Technology I - Marriott Tampa Westshore, Tampa FL
role at Encore
Position Overview: The Director, Event Technology (SNE) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will manage less than two full-time team members, venue revenue between $450k - $900k and report to an Area Director, Venues, Regional Director, Venues or RVP, Venues.
Key Job Responsibilities Venue Partner Relationships
Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention.
Services events and act as a point of escalation when needed.
Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.
Consults with Venue Sales Leadership on sales strategies
Participates in business review presentations.
Financial Management & Reporting
Drive results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures.
Achieve Encore’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs.
Understand and utilize operational and financial reports and complete standard and ad hoc reports accurately and on time.
Utilize the Company billing system to coordinate invoicing activities and ensure billing is reviewed and approved by clients.
See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely.
Participate in business review presentations as needed, in collaboration with regional management.
Manage location P & L and develop action plans to address deficiencies/grow the business.
Ensures venue partners process all payments to Encore in a timely basis.
Operations Management
Perform and direct daily floor operations including scheduling and equipment setups, operation, and strikes.
Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards.
Anticipate equipment challenges and changes in a timely and professional manner.
Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
Efficiently share labor and equipment within the local market.
Attend operational venue meetings such as daily stand up meetings with venue operations staff.
Technical Ability
Understand the technical aspects of the job and apply basic to advanced troubleshooting and problem solving skills to resolve equipment and software issues in a timely and professional manner.
Effectively utilize applicable company computer systems.
Act as the on-site technician for events, if necessary.
Sales Management
Create effective strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities.
Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges.
Prepare and present quotes and proposals in a timely manner to customers, including those submitted through encoreglobal.com, venue booking system, or other sources as assigned.
Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
Collaborate with vendors and other departments/divisions of the company to service events.
Understand event cost structure and incorporate into solution designs according to profitability guidelines.
Attend customer meetings, understanding goals and addressing questions and challenges.
Maintain up-to-date customer information in the CRM system at all times.
Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
Create and present information and reports to senior management related to performance, pipeline, forecasting, etc.
Customer Service
Deliver World-Class Service by cultivating and maintaining relationships with customers, small venue personnel and Encore support functions.
Oversee personnel to assist with event execution.
Exceed the expectations and needs of internal and external customers.
Meet with guests on site to ensure needs are met and equipment setup is accurate and functioning.
Monitor small venues and check in on customers throughout the day.
Present a polished and professional image according to guidelines and ensure the team adheres to the same standards.
People Development
Promote a culture of high performance, accountability and continuous improvement that values learning and quality.
Foster the Company Core Values.
Manage performance, address employee concerns, maintain staffing levels, and facilitate team development.
Lead human resources activities including selection, performance management, and learning.
Provide coaching to develop team members’ skills.
Train employees on Encore standards for service and equipment, and ensure proficiency with company computer systems.
Recommend team members for training opportunities as needed.
Ensure Encore's D,E & I initiatives are implemented.
Job Qualifications
Bachelor’s degree is preferred or equivalent experience
3+ years of audio visual experience
1+ years of supervisory experience
2+ years of customer service or hospitality experience is preferred
Sales experience is a plus
Working knowledge of audio visual equipment in a live show environment
Must be able to successfully complete Level 3 Skills training
Proficiency with computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction focus
A valid driver’s license is required for team members who may operate Company vehicles
Note: The above information reflects the essential job responsibilities and requirements as described in the original posting.
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Director, Event Technology I - Marriott Tampa Westshore, Tampa FL
role at Encore
Position Overview: The Director, Event Technology (SNE) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will manage less than two full-time team members, venue revenue between $450k - $900k and report to an Area Director, Venues, Regional Director, Venues or RVP, Venues.
Key Job Responsibilities Venue Partner Relationships
Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention.
Services events and act as a point of escalation when needed.
Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.
Consults with Venue Sales Leadership on sales strategies
Participates in business review presentations.
Financial Management & Reporting
Drive results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures.
Achieve Encore’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs.
Understand and utilize operational and financial reports and complete standard and ad hoc reports accurately and on time.
Utilize the Company billing system to coordinate invoicing activities and ensure billing is reviewed and approved by clients.
See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely.
Participate in business review presentations as needed, in collaboration with regional management.
Manage location P & L and develop action plans to address deficiencies/grow the business.
Ensures venue partners process all payments to Encore in a timely basis.
Operations Management
Perform and direct daily floor operations including scheduling and equipment setups, operation, and strikes.
Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards.
Anticipate equipment challenges and changes in a timely and professional manner.
Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
Efficiently share labor and equipment within the local market.
Attend operational venue meetings such as daily stand up meetings with venue operations staff.
Technical Ability
Understand the technical aspects of the job and apply basic to advanced troubleshooting and problem solving skills to resolve equipment and software issues in a timely and professional manner.
Effectively utilize applicable company computer systems.
Act as the on-site technician for events, if necessary.
Sales Management
Create effective strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities.
Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges.
Prepare and present quotes and proposals in a timely manner to customers, including those submitted through encoreglobal.com, venue booking system, or other sources as assigned.
Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
Collaborate with vendors and other departments/divisions of the company to service events.
Understand event cost structure and incorporate into solution designs according to profitability guidelines.
Attend customer meetings, understanding goals and addressing questions and challenges.
Maintain up-to-date customer information in the CRM system at all times.
Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
Create and present information and reports to senior management related to performance, pipeline, forecasting, etc.
Customer Service
Deliver World-Class Service by cultivating and maintaining relationships with customers, small venue personnel and Encore support functions.
Oversee personnel to assist with event execution.
Exceed the expectations and needs of internal and external customers.
Meet with guests on site to ensure needs are met and equipment setup is accurate and functioning.
Monitor small venues and check in on customers throughout the day.
Present a polished and professional image according to guidelines and ensure the team adheres to the same standards.
People Development
Promote a culture of high performance, accountability and continuous improvement that values learning and quality.
Foster the Company Core Values.
Manage performance, address employee concerns, maintain staffing levels, and facilitate team development.
Lead human resources activities including selection, performance management, and learning.
Provide coaching to develop team members’ skills.
Train employees on Encore standards for service and equipment, and ensure proficiency with company computer systems.
Recommend team members for training opportunities as needed.
Ensure Encore's D,E & I initiatives are implemented.
Job Qualifications
Bachelor’s degree is preferred or equivalent experience
3+ years of audio visual experience
1+ years of supervisory experience
2+ years of customer service or hospitality experience is preferred
Sales experience is a plus
Working knowledge of audio visual equipment in a live show environment
Must be able to successfully complete Level 3 Skills training
Proficiency with computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction focus
A valid driver’s license is required for team members who may operate Company vehicles
Note: The above information reflects the essential job responsibilities and requirements as described in the original posting.
#J-18808-Ljbffr