Communications Clerk On Call-NOC shift, holidays, weekends availability required

Overview Communications Clerk - Part Time, holidays, evenings & weekend availability

The Masonic Homes of California are committed to a culture of Leadership. Our culture is to provide superior service to members, residents and staff through a sound and progressive model of service and care which aligns our mission, vision and operations.

Together we create meaningful life experiences that make a profound difference.

Pay Range: $18.50 - $20.00

Job Summary The Communications Clerk is responsible for providing a friendly, warm, efficient, professional and reliable "front desk/concierge" service to our residents, their families, employees and friends of the Masonic Homes of California while also ensuring the safety and protection of our residents, employees and the Home's property within established policies and procedures. The Communications Clerk will embody the Masonic Homes mission statement by incorporating the four pillars of safety, personal connection, experience and efficiency into their job's essential functions.

Essential Functions Safety Pillar

Maintain a professional workspace: well-organized, lack of clutter, etc

Monitors safety devices, namely fire monitoring equipment, boiler and smoke detector alarms. In responding to an alarm, contacts the appropriate personnel and performs acts consistent with established Communication policies & procedures

Knowledge and understanding of role in emergency situation

Initiates a Notification of Temporary Absence form for residents who wish to leave the facility overnight

Reports equipment malfunctions and breakdowns as soon as possible

Remains at the Communication Center until relief for breaks, meal periods and end of shift arrives

Personal Connection Pillar

Greet and direct visitors in a friendly and helpful manner

Directs incoming calls and messages to appropriate staff or resident

Assist residents with outgoing calls

Maintains good working relationship with co-workers

Cooperates and communicates with co-workers and establishes good working relationships with all departments

Experience Pillar

Maintains daily log as appropriate

Answer all incoming calls to the Masonic Home of CA standard

Receive, coordinate, and distribute all mail and deliveries

Assist with general clerical and administrative functions as required

Projects a professional appearance: well-groomed, appropriately dressed

Efficiency Pillar

Record accurate messages

Maintain stock of paper and other office supplies

Demonstrate multi-tasking abilities in telephone operation

Maintain a current file/listing of residents by name and room number, emergency phone numbers of on-call staff, department extensions, key personnel, etc

Create tickets through Worxhub for work orders

Arrange for UBER medical transportation & 24/7 resident volunteer drivers for airport run

Label newspapers for residents and staff for daily distribution

Maintain pertinent key and residents' status logs, issue keys according to established procedures. Maintain accountability for keys

Provide back-up support for other departments as appropriate

Maintains regular attendance and arrives to work on time

Perform general office duties during low volume periods to include sorting, collating, copying and data entry

Maintain cash boxes (4). Sell meal tickets to employees and provide volunteers with free meal tickets

Generate POS receipts and month end closing of POS

Provide backup assistance for Medical Billings' essential functions

Assist Resident Relations department with general clerical admissions functions

Collating and copy admissions documents

Other duties as assigned

Qualifications Educational Requirements/Licenses/Certificates

Any combination of education and experience that would provide the necessary knowledge and abilities listed, typically:

High School Diploma, College Degree or equivalent

Skills, Abilities And Experience

1 year experience on Multi-line Telephone Console (preferable but not required)

Knowledge of computers, internet, and software applications including Windows 7.0 and Microsoft Office programs

Skilled in building relationships with residents, staff, and family members

Must be able to work under stress and to relate to aging persons

Must have a pleasant disposition at all times

Awareness of "Concierge Services"

Benefits At Masonic Homes, we are looking for team members who would like to combine their passion for helping people, good communication skills, decision-making skills, and great ethical standards with the opportunities to advance your career.

In return for your skills, you will be offered:

A work environment focused on teamwork and support

A generous contribution to a 401K plan whether or not you participate, and an additional contribution from the company when you participate in the plan

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