Union Gospel Mission Twin Cities
Shelter Advocate
Union Gospel Mission Twin Cities, Saint Paul, Minnesota, United States, 55199
Overview
JOB TITLE:
Shelter Advocate — Full-time, onsite at 435 University Ave E. St Paul, MN 55130. Schedule: First Shift 6 a.m. to 2 p.m., Thursday - Monday, 40 hours per week, including every weekend. Pay range: $19.50 – $20.00 per hour. About Us
Union Gospel Mission Twin Cities (UGMTC) serves those experiencing hunger, homelessness and addiction in our community. We provide Christ-centered, discipleship-oriented pathways and programs that restore dignity and wholeness to our guests and residents. Our Mission is changing lives! Learn more about us at ugmtc.org. Emergency Services welcomes guests into a safe and orderly environment at the Bethel Hotel, a 24-hour service facility with transitional housing and shelter beds. Job Description
Under limited supervision, the Shelter Advocate ensures the efficient and smooth operations of emergency services by welcoming and registering residents, assigning sleeping quarters, ensuring completion of forms and collection of fees. Provides information to residents about UGMTC programs, policies, and behavioral expectations. Minimum Job Requirements
High school diploma, GED, or equivalent work experience In-person customer service experience Experience working with individuals experiencing homelessness, poverty, or addiction 6 months experience working in a social services or human services environment Duties and Responsibilities
At the direction of the Emergency Services Director, carry out established Bethel Hotel processes and procedures in alignment with UGMTC’s mission, values, and policies. Welcome and engage residents and guests with respect and dignity by providing excellent service and a hospitable environment. Collect, record and process fees for rooms, dormitory beds, lockers, and meal tickets. Ensure the accurate completion of forms regarding dorms, rooms, and locker usage. Enter resident information and incident reports into CaseWorthy and follow all policies and procedures. Maintain a high level of knowledge regarding UGMCT programs and resident circumstances, as appropriate. Answer telephones in a professional and friendly manner. Respond to internal and external questions regarding UGMTC’s mission, programs, and services. Support the Christian values and ethics of UGMTC with residents, staff, volunteers, and the community. Reinforce behavior policies by monitoring and maintaining a quiet, safe, and friendly environment. Respond to health and safety issues within the Bethel Hotel residential areas. Perform inspections of the male dormitory, hotel residential floors, lobby, showers, bathrooms, and emergency shelter as needed. Effectively implement established conflict prevention and mediation methods. Collaborate with security personnel to make 911 emergency calls as needed. Report information to Director and other staff concerning residential behavior. Maintain professional relationships and open communication with the Emergency Services Team and other departments to ensure access and positive experiences for UGMTC residents, and smooth transitions between shifts. Attend staff meetings, staff training, and spiritual enrichment activities as necessary and assigned. At any time, with or without notice, perform other duties and activities as assigned. Qualifications & Certifications
Support UGMTC’s statement of Christian faith. Customer service oriented, with strong phone and interpersonal communication skills Handle money and financial matters with the highest integrity and honesty. Conflict prevention, de-escalation, and resolution skills Organizational and administrative skills, with attention to detail Good judgment, self-control, and professional boundaries Proficient in the operation of Microsoft Office software, CaseWorthy and other business-related software applications; track, compile and provide basic reporting on program statistics. Work with general office equipment including phone, fax, copier, and computer. Ability to read, understand and follow safety and other specific instructions and procedures. Interpersonal and communication skills to work effectively with a wide range of constituencies in a culturally diverse community. Maintain client confidentiality in accordance with all policies and state and federal laws. Committed to engaging with and serving our residents, guests, and community. Must be open to work flexible shifts which will include weekends. Working Conditions & Physical Effort
UGMTC serves people experiencing hunger, homelessness and addiction in our community. Work is performed in an environment that may require interaction with men in various states of dress. Ability to lift 50 lbs. Ability to walk and stand for long periods of time. Work requires pushing, pulling, reaching, crouching, stooping, walking, twisting, carrying, and other physical activities. Benefits
Health insurance Dental insurance Vision insurance Life insurance Disability insurance 401(k) 401(k) matching Paid time off Flexible schedule Employee discount at our Child Development Center Physical Setting
Work is performed in an emergency shelter / transitional housing environment. Union Gospel Mission Twin Cities is a 501(c)(3) nonprofit Christian organization. Employees must understand and fully support the Mission’s Statement of Faith and adhere to the Mission’s Employee Handbook policy manual and guidelines. Senioriy level
Entry level Employment type
Full-time Job function
Legal Industries
Individual and Family Services Referrals increase your chances of interviewing at Union Gospel Mission Twin Cities by 2x
#J-18808-Ljbffr
JOB TITLE:
Shelter Advocate — Full-time, onsite at 435 University Ave E. St Paul, MN 55130. Schedule: First Shift 6 a.m. to 2 p.m., Thursday - Monday, 40 hours per week, including every weekend. Pay range: $19.50 – $20.00 per hour. About Us
Union Gospel Mission Twin Cities (UGMTC) serves those experiencing hunger, homelessness and addiction in our community. We provide Christ-centered, discipleship-oriented pathways and programs that restore dignity and wholeness to our guests and residents. Our Mission is changing lives! Learn more about us at ugmtc.org. Emergency Services welcomes guests into a safe and orderly environment at the Bethel Hotel, a 24-hour service facility with transitional housing and shelter beds. Job Description
Under limited supervision, the Shelter Advocate ensures the efficient and smooth operations of emergency services by welcoming and registering residents, assigning sleeping quarters, ensuring completion of forms and collection of fees. Provides information to residents about UGMTC programs, policies, and behavioral expectations. Minimum Job Requirements
High school diploma, GED, or equivalent work experience In-person customer service experience Experience working with individuals experiencing homelessness, poverty, or addiction 6 months experience working in a social services or human services environment Duties and Responsibilities
At the direction of the Emergency Services Director, carry out established Bethel Hotel processes and procedures in alignment with UGMTC’s mission, values, and policies. Welcome and engage residents and guests with respect and dignity by providing excellent service and a hospitable environment. Collect, record and process fees for rooms, dormitory beds, lockers, and meal tickets. Ensure the accurate completion of forms regarding dorms, rooms, and locker usage. Enter resident information and incident reports into CaseWorthy and follow all policies and procedures. Maintain a high level of knowledge regarding UGMCT programs and resident circumstances, as appropriate. Answer telephones in a professional and friendly manner. Respond to internal and external questions regarding UGMTC’s mission, programs, and services. Support the Christian values and ethics of UGMTC with residents, staff, volunteers, and the community. Reinforce behavior policies by monitoring and maintaining a quiet, safe, and friendly environment. Respond to health and safety issues within the Bethel Hotel residential areas. Perform inspections of the male dormitory, hotel residential floors, lobby, showers, bathrooms, and emergency shelter as needed. Effectively implement established conflict prevention and mediation methods. Collaborate with security personnel to make 911 emergency calls as needed. Report information to Director and other staff concerning residential behavior. Maintain professional relationships and open communication with the Emergency Services Team and other departments to ensure access and positive experiences for UGMTC residents, and smooth transitions between shifts. Attend staff meetings, staff training, and spiritual enrichment activities as necessary and assigned. At any time, with or without notice, perform other duties and activities as assigned. Qualifications & Certifications
Support UGMTC’s statement of Christian faith. Customer service oriented, with strong phone and interpersonal communication skills Handle money and financial matters with the highest integrity and honesty. Conflict prevention, de-escalation, and resolution skills Organizational and administrative skills, with attention to detail Good judgment, self-control, and professional boundaries Proficient in the operation of Microsoft Office software, CaseWorthy and other business-related software applications; track, compile and provide basic reporting on program statistics. Work with general office equipment including phone, fax, copier, and computer. Ability to read, understand and follow safety and other specific instructions and procedures. Interpersonal and communication skills to work effectively with a wide range of constituencies in a culturally diverse community. Maintain client confidentiality in accordance with all policies and state and federal laws. Committed to engaging with and serving our residents, guests, and community. Must be open to work flexible shifts which will include weekends. Working Conditions & Physical Effort
UGMTC serves people experiencing hunger, homelessness and addiction in our community. Work is performed in an environment that may require interaction with men in various states of dress. Ability to lift 50 lbs. Ability to walk and stand for long periods of time. Work requires pushing, pulling, reaching, crouching, stooping, walking, twisting, carrying, and other physical activities. Benefits
Health insurance Dental insurance Vision insurance Life insurance Disability insurance 401(k) 401(k) matching Paid time off Flexible schedule Employee discount at our Child Development Center Physical Setting
Work is performed in an emergency shelter / transitional housing environment. Union Gospel Mission Twin Cities is a 501(c)(3) nonprofit Christian organization. Employees must understand and fully support the Mission’s Statement of Faith and adhere to the Mission’s Employee Handbook policy manual and guidelines. Senioriy level
Entry level Employment type
Full-time Job function
Legal Industries
Individual and Family Services Referrals increase your chances of interviewing at Union Gospel Mission Twin Cities by 2x
#J-18808-Ljbffr