Balfour Beatty Investments & Communities
Customer Experience Specialist
Balfour Beatty Investments & Communities, Groton, Connecticut, us, 06349
Who we are
Balfour Beatty Communities is dedicated to delivering quality communities people are proud to call home. We care about our residents, partners, communities and each other, and strive to build meaningful connections with sincerity, empathy and creativity.
Our Benefits
Discretionary bonuses
Medical and Dental Insurance 1st of the month following employment
Health, Flexible Spending and Dependent Care Accounts
Company paid life insurance
401K plan with employer matching
Robust PTO to include sick, floating holidays, vacation, and personal days
2 Volunteer Days per year
Company paid short-term and long-term disability, parental leave
And more!
About the role A Customer Experience Specialist is integral to delivering exceptional living experiences, with responsibility for a wide variety of property marketing, sales, and customer engagement activities. First impressions about our communities often start with Customer Experience Specialists who are the community ambassadors creating buzz and excitement about the property and the living experience we deliver. In this role you will work with prospects, applicants, and current residents to identify the best home for their needs and create an exceptional living experience during residency with robust engagement. You will guide them through the application, leasing, move-in, renewal, or move-out processes.
You may be eligible for a $500 net sign-on bonus to be paid out in your first paycheck.
What you’ll be doing
Manage and respond to all community inquiries in accordance with our Exceptional Living Policies
Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions
Create exceptional living experiences during every customer and resident encounter
Attract new prospects to become future residents through outreach and advertising using our unique selling features; manage and respond to all community inquiries
Follow up with all qualified prospects in accordance with our Exceptional Living policy
Renew residents at end of lease terms where required
Monitor, communicate and manage the prospective resident waitlist in accordance with company policy
Inspect the property regularly to identify deficiencies or issues to address
Create memorable first impressions by preparing the property for daily showings, including opening/closing model units and amenities
Conduct pre-inspections on move-ins to ensure homes are ready for occupancy, and conduct move-out inspections using company software
Coordinate, attend and assist with Lifeworks events and activities as required
Be knowledgeable of the community lease agreement and policies to assist resident needs and inquiries
Conduct market surveys to compare competition strengths and weaknesses
Understand company software usage and policies
Typical Physical Demands Regularly use hands to manipulate tools, controls, phones and computer keyboard. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit or stand to do clerical work. Regularly lift and move office supplies up to 20 lbs.
Typical Work Conditions Work is performed in an office setting. Employee frequently interacts directly with community management, facilities management, residents and other staff members during the workday.
Who we’re looking for
High School diploma or GED required
Minimum of one year of customer service experience; Property Management or Hospitality experience preferred
Strong people management and leadership skills
Excellent interpersonal, customer relations and communication skills
Experience in Microsoft Office (Outlook, Word, Excel)
Possession of a valid state-issued Driver’s License and safe driving record
Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.
Pay Rate: $19.75 hr.
#LI-BBcommunities
Accessibility: If you need an accommodation as part of the employment process, please contact Human Resources at 610-355-8100 or careers@bbcgrp.com. Equal Opportunity Employer, including people with disabilities and veterans.
EEO and Pay Transparency If you want to view the EEO poster or Pay Transparency policy, please refer to the organization’s official resources.
#J-18808-Ljbffr
Our Benefits
Discretionary bonuses
Medical and Dental Insurance 1st of the month following employment
Health, Flexible Spending and Dependent Care Accounts
Company paid life insurance
401K plan with employer matching
Robust PTO to include sick, floating holidays, vacation, and personal days
2 Volunteer Days per year
Company paid short-term and long-term disability, parental leave
And more!
About the role A Customer Experience Specialist is integral to delivering exceptional living experiences, with responsibility for a wide variety of property marketing, sales, and customer engagement activities. First impressions about our communities often start with Customer Experience Specialists who are the community ambassadors creating buzz and excitement about the property and the living experience we deliver. In this role you will work with prospects, applicants, and current residents to identify the best home for their needs and create an exceptional living experience during residency with robust engagement. You will guide them through the application, leasing, move-in, renewal, or move-out processes.
You may be eligible for a $500 net sign-on bonus to be paid out in your first paycheck.
What you’ll be doing
Manage and respond to all community inquiries in accordance with our Exceptional Living Policies
Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions
Create exceptional living experiences during every customer and resident encounter
Attract new prospects to become future residents through outreach and advertising using our unique selling features; manage and respond to all community inquiries
Follow up with all qualified prospects in accordance with our Exceptional Living policy
Renew residents at end of lease terms where required
Monitor, communicate and manage the prospective resident waitlist in accordance with company policy
Inspect the property regularly to identify deficiencies or issues to address
Create memorable first impressions by preparing the property for daily showings, including opening/closing model units and amenities
Conduct pre-inspections on move-ins to ensure homes are ready for occupancy, and conduct move-out inspections using company software
Coordinate, attend and assist with Lifeworks events and activities as required
Be knowledgeable of the community lease agreement and policies to assist resident needs and inquiries
Conduct market surveys to compare competition strengths and weaknesses
Understand company software usage and policies
Typical Physical Demands Regularly use hands to manipulate tools, controls, phones and computer keyboard. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit or stand to do clerical work. Regularly lift and move office supplies up to 20 lbs.
Typical Work Conditions Work is performed in an office setting. Employee frequently interacts directly with community management, facilities management, residents and other staff members during the workday.
Who we’re looking for
High School diploma or GED required
Minimum of one year of customer service experience; Property Management or Hospitality experience preferred
Strong people management and leadership skills
Excellent interpersonal, customer relations and communication skills
Experience in Microsoft Office (Outlook, Word, Excel)
Possession of a valid state-issued Driver’s License and safe driving record
Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.
Pay Rate: $19.75 hr.
#LI-BBcommunities
Accessibility: If you need an accommodation as part of the employment process, please contact Human Resources at 610-355-8100 or careers@bbcgrp.com. Equal Opportunity Employer, including people with disabilities and veterans.
EEO and Pay Transparency If you want to view the EEO poster or Pay Transparency policy, please refer to the organization’s official resources.
#J-18808-Ljbffr