George Washington University
AV Operations Engineer
George Washington University, Washington, District of Columbia, us, 20022
Overview
GW Information Technology (GW IT) provides empowering tools and caring support for all members of The George Washington University (GW) community. We are focused on driving digital transformation and innovation to enable the academic and operational excellence of our students, faculty, staff, and researchers. At GW IT, we are committed to cultivating a team culture that values diversity, inclusion, respect, and collaboration, and invests in each of our team members to grow in their technology and career skills.
AV Operations Engineer, Audiovisual Design and Collaboration Spaces
— this position reports to the Manager of Audiovisual Design and Engineering. Our team aims to provide a more stable technology service by increasing the capabilities of our AV support team and delivering enterprise-grade audiovisual solutions through collaboration with internal GW IT and university partners. This is an Individual Contributor role with limited supervision, applying subject matter knowledge to complete assignments and projects of varying complexity.
Responsibilities
Collaborates with the technology support center personnel as a trusted partner in the support and maintenance of the current audiovisual infrastructure, serving as the primary point of contact for incident escalations to Tier 3. Works with technicians to resolve issues remotely and on-site.
Performs advanced functions to maintain full operational status of collaboration technology, including evaluation of escalated issues, signal flow analysis, testing cables and systems, documenting changes, and repairing classroom hardware.
Leads AV outage response and problem management efforts, identifies root causes, resolves systemic problems, and documents resolutions for future reference.
Organizes vendor repairs and Return Material Authorizations.
Trains support staff and senior technicians on remote monitoring and management platforms, AV troubleshooting, testing and configuration, and departmental best practices.
Coordinates and leads Continuous Improvement (CI) projects by identifying requirements, configuring, and installing equipment.
Able to configure devices, including DSPs and control system components; may perform system commissioning and maintain data and documents of record.
Maintains up-to-date firmware in the audiovisual environment and tests firmware releases in development before production updates.
Researches emerging audiovisual technologies and develops proofs of concept for evaluation by the AV Design and Collaboration Spaces team.
Produces accurate records of AV equipment inventory, including serial numbers and maintenance history.
Establishes positive working relationships with other IT teams, Facilities Management, and academic departments.
Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Minimum Qualifications Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization plus 2 years of relevant professional experience, or a Master's degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Preferred Qualifications
Excellent written and verbal communication skills and demonstrated ability to translate complex technical concepts for people unfamiliar with those concepts, avoiding jargon.
Strong customer service skills.
Ability to work successfully in a fast-paced and changing environment.
Ability to manage small projects and report status and mitigations to management.
Working competency in Microsoft Office, Google Suite, and Autodesk applications.
Industry Certifications: AVIXA CTS, CTS-I or CTS-D are not required but are a plus.
Preferred Product Certifications: AMX, Biamp, Crestron, Extron.
Understanding of Zoom support, Zoom Rooms, and Cisco Webex is desired.
Basic network-based troubleshooting techniques.
Ability to apply basic project management principles and workflows.
Occasional ability to climb ladders and work at heights up to 15 feet.
Hiring Range $62,486.82 - $96,666.64
Job Details
Campus Location:
Foggy Bottom, Washington, D.C.
College/School/Department:
GW IT
Family:
Information Technology
Sub-Family:
Audiovisual Technology
Stream:
Individual Contributor
Level:
Level 2
Full-Time/Part-Time:
Full-Time
Hours Per Week:
40
Work Schedule:
Monday-Friday
Will this job require the employee to work on site?
Yes
Employee Onsite Status:
Hybrid
Telework:
Yes
Required Background Check:
Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:
Employer will not sponsor for employment Visa status
Internal Applicants Only?
No
Posting Number:
S013843
Job Open Date:
09/29/2025
Background Screening:
Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:
The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.
Note:
Healthcare benefits, retirement, and related program details are described by GW HR through benefits programs referenced at https://hr.gwu.edu/benefits-programs.
#J-18808-Ljbffr
AV Operations Engineer, Audiovisual Design and Collaboration Spaces
— this position reports to the Manager of Audiovisual Design and Engineering. Our team aims to provide a more stable technology service by increasing the capabilities of our AV support team and delivering enterprise-grade audiovisual solutions through collaboration with internal GW IT and university partners. This is an Individual Contributor role with limited supervision, applying subject matter knowledge to complete assignments and projects of varying complexity.
Responsibilities
Collaborates with the technology support center personnel as a trusted partner in the support and maintenance of the current audiovisual infrastructure, serving as the primary point of contact for incident escalations to Tier 3. Works with technicians to resolve issues remotely and on-site.
Performs advanced functions to maintain full operational status of collaboration technology, including evaluation of escalated issues, signal flow analysis, testing cables and systems, documenting changes, and repairing classroom hardware.
Leads AV outage response and problem management efforts, identifies root causes, resolves systemic problems, and documents resolutions for future reference.
Organizes vendor repairs and Return Material Authorizations.
Trains support staff and senior technicians on remote monitoring and management platforms, AV troubleshooting, testing and configuration, and departmental best practices.
Coordinates and leads Continuous Improvement (CI) projects by identifying requirements, configuring, and installing equipment.
Able to configure devices, including DSPs and control system components; may perform system commissioning and maintain data and documents of record.
Maintains up-to-date firmware in the audiovisual environment and tests firmware releases in development before production updates.
Researches emerging audiovisual technologies and develops proofs of concept for evaluation by the AV Design and Collaboration Spaces team.
Produces accurate records of AV equipment inventory, including serial numbers and maintenance history.
Establishes positive working relationships with other IT teams, Facilities Management, and academic departments.
Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Minimum Qualifications Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization plus 2 years of relevant professional experience, or a Master's degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Preferred Qualifications
Excellent written and verbal communication skills and demonstrated ability to translate complex technical concepts for people unfamiliar with those concepts, avoiding jargon.
Strong customer service skills.
Ability to work successfully in a fast-paced and changing environment.
Ability to manage small projects and report status and mitigations to management.
Working competency in Microsoft Office, Google Suite, and Autodesk applications.
Industry Certifications: AVIXA CTS, CTS-I or CTS-D are not required but are a plus.
Preferred Product Certifications: AMX, Biamp, Crestron, Extron.
Understanding of Zoom support, Zoom Rooms, and Cisco Webex is desired.
Basic network-based troubleshooting techniques.
Ability to apply basic project management principles and workflows.
Occasional ability to climb ladders and work at heights up to 15 feet.
Hiring Range $62,486.82 - $96,666.64
Job Details
Campus Location:
Foggy Bottom, Washington, D.C.
College/School/Department:
GW IT
Family:
Information Technology
Sub-Family:
Audiovisual Technology
Stream:
Individual Contributor
Level:
Level 2
Full-Time/Part-Time:
Full-Time
Hours Per Week:
40
Work Schedule:
Monday-Friday
Will this job require the employee to work on site?
Yes
Employee Onsite Status:
Hybrid
Telework:
Yes
Required Background Check:
Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:
Employer will not sponsor for employment Visa status
Internal Applicants Only?
No
Posting Number:
S013843
Job Open Date:
09/29/2025
Background Screening:
Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:
The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.
Note:
Healthcare benefits, retirement, and related program details are described by GW HR through benefits programs referenced at https://hr.gwu.edu/benefits-programs.
#J-18808-Ljbffr