Gainwell Technologies LLC
Senior Director, Service Delivery
Gainwell Technologies LLC, Boston, Massachusetts, us, 02298
Overview
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary The Regional Delivery leader will combine leadership skills with technical delivery, Medicaid operations domain knowledge, and analytics skills to successfully lead the account delivery functions for multiple customer-multi-million dollar contracts (Gainwell account delivery Regional is an organizational grouping of customers using similar Gainwell products/platform. A Regional consists of 5-8 large customers). A strong delivery background with an understanding of product architecture, managing efficient business configuration through automation, labor pooling and digitization, and data analytics acumen will be critical to success. The Regional lead will develop and implement strategies to improve the productivity of the delivery organization, improve customer response time, and manage all the client SLAs while meeting and exceeding financial goals. S/he will manage high-performance 400+ team members in a highly matrix organization. The Regional lead will bring credibility and experience in building and evolving a high-performance delivery organization. This leader will have the emotional intelligence and persona to collaborate and work with diverse constituents. The Squad lead will bring focus on account delivery, financial efficiencies, collaborating with customer-facing senior Gainwell associates, high-performance global talent building, and asset modernization activities. The Regional lead will be at the forefront of the account delivery organization and will have a solid understanding of the Medicaid business and emerging technologies. The Regional lead will understand the value and role that Gainwell can play in leveraging its technology platform to transform the experience of its customers and Medicaid members. The Regional lead will be a tech-savvy innovator who profoundly understands the broader healthcare Medicaid/payor operations and how technology can improve the account delivery functions. The Squad lead will leverage their comprehensive industry knowledge to provide a domain, technology perspective, and expertise to influence and enhance Gainwell’s product offerings. This leader will understand how to be disruptive while connecting various stakeholders across operations, technology, infrastructure, and account management teams. Your role in our mission
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Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary The Regional Delivery leader will combine leadership skills with technical delivery, Medicaid operations domain knowledge, and analytics skills to successfully lead the account delivery functions for multiple customer-multi-million dollar contracts (Gainwell account delivery Regional is an organizational grouping of customers using similar Gainwell products/platform. A Regional consists of 5-8 large customers). A strong delivery background with an understanding of product architecture, managing efficient business configuration through automation, labor pooling and digitization, and data analytics acumen will be critical to success. The Regional lead will develop and implement strategies to improve the productivity of the delivery organization, improve customer response time, and manage all the client SLAs while meeting and exceeding financial goals. S/he will manage high-performance 400+ team members in a highly matrix organization. The Regional lead will bring credibility and experience in building and evolving a high-performance delivery organization. This leader will have the emotional intelligence and persona to collaborate and work with diverse constituents. The Squad lead will bring focus on account delivery, financial efficiencies, collaborating with customer-facing senior Gainwell associates, high-performance global talent building, and asset modernization activities. The Regional lead will be at the forefront of the account delivery organization and will have a solid understanding of the Medicaid business and emerging technologies. The Regional lead will understand the value and role that Gainwell can play in leveraging its technology platform to transform the experience of its customers and Medicaid members. The Regional lead will be a tech-savvy innovator who profoundly understands the broader healthcare Medicaid/payor operations and how technology can improve the account delivery functions. The Squad lead will leverage their comprehensive industry knowledge to provide a domain, technology perspective, and expertise to influence and enhance Gainwell’s product offerings. This leader will understand how to be disruptive while connecting various stakeholders across operations, technology, infrastructure, and account management teams. Your role in our mission
#J-18808-Ljbffr