Southwest Airlines
Content Developer role at Southwest Airlines
Base pay range $71,450.00/yr - $79,400.00/yr
Department:
SWA University
Job Description This Content Developer plays a key role in designing and delivering impactful learning solutions through Southwest University, with a focus on Ground Operations and Customer Accessibility learning development. Using expertise in development tools, visual communication, and emerging learning technologies, this role creates engaging, accurate, and scalable training content tailored to diverse audiences. By collaborating with subject matter experts and stakeholders, the Content Developer ensures materials reflect Southwest’s standards and culture while driving measurable improvements in performance. The role supports operational excellence and a world-class customer experience through high-quality, innovative, and timely learning products.
Note:
This role requires working from the Dallas, TX Headquarters facility during business hours.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
Develops effective and engaging learning content using industry-leading development tools.
Responsible for creating and maintaining all learning material for a specific Customer, including online learning, classroom curriculum, job aids, simulations, graphics and performance support tools.
Work closely with Subject Matter Experts to gather project requirements and ensure content accuracy.
Plan and estimate project timelines prior to starting work.
Build and strengthen relationships with internal and external Southwest University Customers to understand audience needs and preferences.
Balance multiple projects, scope effectively, and meet milestones and timelines.
Provide support and foster collaboration among team members to ensure project success.
Develop in an agile environment and stay adaptable to change.
Conduct quality assurance and testing of learning content, and incorporate feedback to improve content.
Design assessments and evaluation methods to measure learning effectiveness.
Create storyboards, prototypes, and mockups to visualize and communicate the Learning Experience.
Knowledge, Skills, and Abilities
Knowledge of e-Learning authoring tools (Articulate 360, Rise, Adobe Captivate, Camtasia, and other Adobe tools).
Understanding of sustainable development practices for long-term content maintenance.
Time management and organizational skills to manage multiple projects and deadlines.
Strong communication and collaboration skills with SMEs, Project Managers, and stakeholders.
Ability to write and edit clear, concise, and engaging content.
Ability to quickly interpret requirements, participate in discussions, and communicate project plans clearly.
Ability to take direction and incorporate feedback to improve collaboration and outcomes.
Ability to host meetings, present content, and address questions professionally.
Education
Required: High School Diploma or GED
Experience
Intermediate level experience with learning and development practices
Writing and editing content for digital and/or print
Physical Abilities
Ability to perform duties from a workstation/office area for extended periods
English language communication ability to meet job demands
Proficiency with computers and office productivity tools
Other Qualifications
Maintain a well-groomed appearance per company guidelines
U.S. citizenship or authorization to work in the United States
Minimum 18 years of age
Ability to comply with company attendance standards
Salary: $71,450 - $79,400 per year, with potential bonuses for eligible roles at the company’s discretion
Benefits
Fly for free on open seats for you and eligible dependents
401(k) contributions up to 9.3% of eligible earnings
Potential profit-sharing contributions
Competitive health insurance for you and eligible dependents
Health plan options available from day one; enrollment window starts on first day
Explore more benefits: careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to vesting and IRS limits.
***Profit-sharing contributions are subject to vesting and are at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it may not be available after you apply.
Job Posting End Date
09/26/2025
Inquiries
Dallas, TX
#J-18808-Ljbffr
Base pay range $71,450.00/yr - $79,400.00/yr
Department:
SWA University
Job Description This Content Developer plays a key role in designing and delivering impactful learning solutions through Southwest University, with a focus on Ground Operations and Customer Accessibility learning development. Using expertise in development tools, visual communication, and emerging learning technologies, this role creates engaging, accurate, and scalable training content tailored to diverse audiences. By collaborating with subject matter experts and stakeholders, the Content Developer ensures materials reflect Southwest’s standards and culture while driving measurable improvements in performance. The role supports operational excellence and a world-class customer experience through high-quality, innovative, and timely learning products.
Note:
This role requires working from the Dallas, TX Headquarters facility during business hours.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
Develops effective and engaging learning content using industry-leading development tools.
Responsible for creating and maintaining all learning material for a specific Customer, including online learning, classroom curriculum, job aids, simulations, graphics and performance support tools.
Work closely with Subject Matter Experts to gather project requirements and ensure content accuracy.
Plan and estimate project timelines prior to starting work.
Build and strengthen relationships with internal and external Southwest University Customers to understand audience needs and preferences.
Balance multiple projects, scope effectively, and meet milestones and timelines.
Provide support and foster collaboration among team members to ensure project success.
Develop in an agile environment and stay adaptable to change.
Conduct quality assurance and testing of learning content, and incorporate feedback to improve content.
Design assessments and evaluation methods to measure learning effectiveness.
Create storyboards, prototypes, and mockups to visualize and communicate the Learning Experience.
Knowledge, Skills, and Abilities
Knowledge of e-Learning authoring tools (Articulate 360, Rise, Adobe Captivate, Camtasia, and other Adobe tools).
Understanding of sustainable development practices for long-term content maintenance.
Time management and organizational skills to manage multiple projects and deadlines.
Strong communication and collaboration skills with SMEs, Project Managers, and stakeholders.
Ability to write and edit clear, concise, and engaging content.
Ability to quickly interpret requirements, participate in discussions, and communicate project plans clearly.
Ability to take direction and incorporate feedback to improve collaboration and outcomes.
Ability to host meetings, present content, and address questions professionally.
Education
Required: High School Diploma or GED
Experience
Intermediate level experience with learning and development practices
Writing and editing content for digital and/or print
Physical Abilities
Ability to perform duties from a workstation/office area for extended periods
English language communication ability to meet job demands
Proficiency with computers and office productivity tools
Other Qualifications
Maintain a well-groomed appearance per company guidelines
U.S. citizenship or authorization to work in the United States
Minimum 18 years of age
Ability to comply with company attendance standards
Salary: $71,450 - $79,400 per year, with potential bonuses for eligible roles at the company’s discretion
Benefits
Fly for free on open seats for you and eligible dependents
401(k) contributions up to 9.3% of eligible earnings
Potential profit-sharing contributions
Competitive health insurance for you and eligible dependents
Health plan options available from day one; enrollment window starts on first day
Explore more benefits: careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to vesting and IRS limits.
***Profit-sharing contributions are subject to vesting and are at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it may not be available after you apply.
Job Posting End Date
09/26/2025
Inquiries
Dallas, TX
#J-18808-Ljbffr