Jobs via Dice
CRM Lead for San Jose, CA. (Day 1 Onsite)
Jobs via Dice, San Jose, California, United States, 95199
Overview
CRM Lead for San Jose, CA. (Day 1 Onsite) Responsibilities
5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow). Solid understanding of customer service operations and CRM/contact center best practices. Strong communication, stakeholder management, and onsite leadership skills. Ability to create detailed functional and technical documentation. Experience managing projects in cross-functional enterprise environments. Optional Skills
3+ years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels. Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX). Preferred Skills
Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional). Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud. Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud). Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting). Employment details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Software Development Apply via Dice for this opportunity.
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CRM Lead for San Jose, CA. (Day 1 Onsite) Responsibilities
5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow). Solid understanding of customer service operations and CRM/contact center best practices. Strong communication, stakeholder management, and onsite leadership skills. Ability to create detailed functional and technical documentation. Experience managing projects in cross-functional enterprise environments. Optional Skills
3+ years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels. Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX). Preferred Skills
Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional). Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud. Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud). Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting). Employment details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Software Development Apply via Dice for this opportunity.
#J-18808-Ljbffr