The Ritz-Carlton Yacht Collection
Overview
Join The Ritz-Carlton Yacht Collection as an Experience Ambassador. The role is the ultimate steward of our guests’ journeys, delivering proactive, anticipatory service at every touchpoint. Requires deep expertise in our ancillary offerings, destinations, supporting systems, and processes, with the autonomy to exceed expectations with minimal direction. Responsibilities
Engage guests to uncover their unique travel aspirations, then present and recommend tailored products, including air, hotel, transfers, insurance, spa, dining reservations, onboard activities, and custom experiences, in a manner that reflects luxury and choice. Proactively manage guest and travel-partner inquiries from bookings and tailored service requests to voyage-experience planning, ensuring interactions align with The Ritz-Carlton Yacht Collection’s Gold Standards. Identify and offer value-added ancillary offerings to maximize guest delight and departmental revenue without compromising choice or quality. Demonstrate deep expertise in our ancillary portfolio, destinations, and supporting systems (including the CRS and CRM) to enable end-to-end service delivery with minimal direction. Coordinate special requests for value-added ancillary offerings, spa, dining, and shoreside experiences, partnering with support and operations teams to curate high-touch engagements. Orchestrate seamless connections between air, hotel, transfers, and voyage operations to deliver an anticipatory and uninterrupted guest journey. Maintain detailed records of guest preferences, feedback, and one-off requests to drive continuous service enhancements and personalized touches. Collaborate with stakeholders across Air, Hotel, Transfers, Shore Excursions, Spa, Dining, and other teams to execute complex itineraries and service requests, ensuring flawless handoffs and exceptional guest satisfaction. Investigate and resolve guest concerns with urgency, discretion, and resourcefulness, reflecting signature service excellence. Deliver an uninterrupted, luxury guest experience from initial contact through post-voyage follow-up, ensuring smooth transitions at every stage. Maintain an anticipatory approach to guest needs and communicate in an elevated tone aligned with the brand’s luxury positioning. Model genuine care, respect, and professionalism in every interaction in support of The Ritz-Carlton philosophy. Education
Minimum two-year degree in hospitality, business, or related field, or equivalent experience. Advanced hospitality training or industry certifications are a plus Skills & Experience
Impeccable communication skills and the ability to cultivate trust and rapport across a global luxury clientele Exceptional attention to detail with a talent for anticipating needs before they are expressed Creative problem-solving abilities and resourcefulness to resolve guest concerns in real time High emotional intelligence and composure under pressure, delivering calm, gracious service Passion for delivering meaningful, memorable guest experiences with a relentless pursuit of excellence Prior experience in luxury hospitality, cruise, or travel concierge services is strongly preferred Proven track record of high-touch guest service and relationship building Experience working cross-functionally within a service-driven environment Fluency in English and Spanish is preferred The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
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Join The Ritz-Carlton Yacht Collection as an Experience Ambassador. The role is the ultimate steward of our guests’ journeys, delivering proactive, anticipatory service at every touchpoint. Requires deep expertise in our ancillary offerings, destinations, supporting systems, and processes, with the autonomy to exceed expectations with minimal direction. Responsibilities
Engage guests to uncover their unique travel aspirations, then present and recommend tailored products, including air, hotel, transfers, insurance, spa, dining reservations, onboard activities, and custom experiences, in a manner that reflects luxury and choice. Proactively manage guest and travel-partner inquiries from bookings and tailored service requests to voyage-experience planning, ensuring interactions align with The Ritz-Carlton Yacht Collection’s Gold Standards. Identify and offer value-added ancillary offerings to maximize guest delight and departmental revenue without compromising choice or quality. Demonstrate deep expertise in our ancillary portfolio, destinations, and supporting systems (including the CRS and CRM) to enable end-to-end service delivery with minimal direction. Coordinate special requests for value-added ancillary offerings, spa, dining, and shoreside experiences, partnering with support and operations teams to curate high-touch engagements. Orchestrate seamless connections between air, hotel, transfers, and voyage operations to deliver an anticipatory and uninterrupted guest journey. Maintain detailed records of guest preferences, feedback, and one-off requests to drive continuous service enhancements and personalized touches. Collaborate with stakeholders across Air, Hotel, Transfers, Shore Excursions, Spa, Dining, and other teams to execute complex itineraries and service requests, ensuring flawless handoffs and exceptional guest satisfaction. Investigate and resolve guest concerns with urgency, discretion, and resourcefulness, reflecting signature service excellence. Deliver an uninterrupted, luxury guest experience from initial contact through post-voyage follow-up, ensuring smooth transitions at every stage. Maintain an anticipatory approach to guest needs and communicate in an elevated tone aligned with the brand’s luxury positioning. Model genuine care, respect, and professionalism in every interaction in support of The Ritz-Carlton philosophy. Education
Minimum two-year degree in hospitality, business, or related field, or equivalent experience. Advanced hospitality training or industry certifications are a plus Skills & Experience
Impeccable communication skills and the ability to cultivate trust and rapport across a global luxury clientele Exceptional attention to detail with a talent for anticipating needs before they are expressed Creative problem-solving abilities and resourcefulness to resolve guest concerns in real time High emotional intelligence and composure under pressure, delivering calm, gracious service Passion for delivering meaningful, memorable guest experiences with a relentless pursuit of excellence Prior experience in luxury hospitality, cruise, or travel concierge services is strongly preferred Proven track record of high-touch guest service and relationship building Experience working cross-functionally within a service-driven environment Fluency in English and Spanish is preferred The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
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