Werfen North America
Overview
The Director of Applications provides strategic leadership and oversight for the delivery and execution of clinical application services across the assigned business unit. This role ensures a seamless customer experience throughout the deployment, implementation, and long-term support of in vitro diagnostic (IVD) instruments and assays within clinical environments. The manager leads initiatives focused on customer satisfaction, retention, and operational excellence, including instrument installation, clinical acceptance, go-live support, and ongoing technical and clinical assistance. This role partners cross-functionally to drive revenue growth in instruments, parts and consumables, while optimizing operational efficiency and managing key performance targets. This role will lead the Clinical Applications Managers within their assigned Business Unit.
Responsibilities
Own the full customer experience from deployment through renewal, ensuring alignment with clinical, operational, and strategic goals.
Maintain a deep understanding of IVD instrumentation and use cases; workflows, and clinical utility to guide team decisions and support complex implementations.
Lead and develop a team of people manager professionals, creating a high-performance, customer-centric culture.
Collaborate with Finance, Sales, and Operations to forecast installation and go-live volumes, as well as long-term resourcing needs.
Develop and lead campaigns and initiatives in collaboration with Sales and Marketing that support customer base expansion through menu growth and diagnostic offering expansion.
Define and monitor Key Performance Indicators (KPIs) such as time to go-live, financial growth and customer satisfaction; develop and maintain applicable policies, procedures, and records to ensure compliance.
Perform other duties and responsibilities as assigned.
Partner closely with Marketing, Sales, Customer Service, Technical Support Group, and Field Service to ensure consistent, scalable, and customer-focused service delivery.
Contribute to National initiatives and knowledge-sharing efforts that promote standardization, best practices, and business growth.
Qualifications Minimum Knowledge & Experience for the position:
Education : Bachelor’s degree in a science or allied health discipline required; Advanced degree preferred.
8 years of experience in clinical applications management or implementation working in or closely with clinical environments.
5 years in a people leadership role managing other people leaders & multi-site teams.
Management may substitute relevant work experience for a degree and/or make exceptions to the years of experience requirement.
Skills & Capabilities :
Proven leadership experience in clinical or laboratory instrument implementation, ideally within the IVD or broader medical device sector.
A track record of driving customer satisfaction, long-term retention, and contract expansion.
6+ years managing people leaders and high-performing teams.
Experience in strategic cross-functional initiatives, including product/menu expansion or customer growth campaigns.
Strong business acumen, with experience in forecasting, planning, and operations in collaboration with Finance and Commercial teams.
Deep understanding of diagnostic workflows, lab operations, and regulatory environments.
Outstanding communication, leadership, and change management skills.
Travel Requirements Willingness to travel up to 30%.
Seniority level
Director
Employment type
Full-time
Job function
Information Technology
Industries
Medical Equipment Manufacturing
Referrals increase your chances of interviewing at Werfen North America by 2x
Field, MN $120,000 - $150,000
#J-18808-Ljbffr
Responsibilities
Own the full customer experience from deployment through renewal, ensuring alignment with clinical, operational, and strategic goals.
Maintain a deep understanding of IVD instrumentation and use cases; workflows, and clinical utility to guide team decisions and support complex implementations.
Lead and develop a team of people manager professionals, creating a high-performance, customer-centric culture.
Collaborate with Finance, Sales, and Operations to forecast installation and go-live volumes, as well as long-term resourcing needs.
Develop and lead campaigns and initiatives in collaboration with Sales and Marketing that support customer base expansion through menu growth and diagnostic offering expansion.
Define and monitor Key Performance Indicators (KPIs) such as time to go-live, financial growth and customer satisfaction; develop and maintain applicable policies, procedures, and records to ensure compliance.
Perform other duties and responsibilities as assigned.
Partner closely with Marketing, Sales, Customer Service, Technical Support Group, and Field Service to ensure consistent, scalable, and customer-focused service delivery.
Contribute to National initiatives and knowledge-sharing efforts that promote standardization, best practices, and business growth.
Qualifications Minimum Knowledge & Experience for the position:
Education : Bachelor’s degree in a science or allied health discipline required; Advanced degree preferred.
8 years of experience in clinical applications management or implementation working in or closely with clinical environments.
5 years in a people leadership role managing other people leaders & multi-site teams.
Management may substitute relevant work experience for a degree and/or make exceptions to the years of experience requirement.
Skills & Capabilities :
Proven leadership experience in clinical or laboratory instrument implementation, ideally within the IVD or broader medical device sector.
A track record of driving customer satisfaction, long-term retention, and contract expansion.
6+ years managing people leaders and high-performing teams.
Experience in strategic cross-functional initiatives, including product/menu expansion or customer growth campaigns.
Strong business acumen, with experience in forecasting, planning, and operations in collaboration with Finance and Commercial teams.
Deep understanding of diagnostic workflows, lab operations, and regulatory environments.
Outstanding communication, leadership, and change management skills.
Travel Requirements Willingness to travel up to 30%.
Seniority level
Director
Employment type
Full-time
Job function
Information Technology
Industries
Medical Equipment Manufacturing
Referrals increase your chances of interviewing at Werfen North America by 2x
Field, MN $120,000 - $150,000
#J-18808-Ljbffr