Vets Hired
Definition
Under direction, plans, schedules, reviews, and directs the telecommunications section or center for a Police or Fire Department; performs related work as assigned. Class Characteristics
This civilian supervisory position is responsible for the day-to-day operations of a public safety telecommunications and dispatch section. The incumbent develops policies, sets goals, supervises staff, manages the budget, and directs activities to ensure effective emergency communications. Principal Duties
Plans, organizes, coordinates, administers, and directs the work of a telecommunications section or center. Develops and implements goals, objectives, policies, and work standards. Provides training and professional development, including coordinating an in-house telecommunication training academy. Prepares and manages the budget. Provides technical assistance to resolve complex phone or dispatch issues. Maintains records, reports, incident logs, and equipment maintenance documentation. Recommends and coordinates equipment maintenance or upgrades. Works with other departments and outside agencies to coordinate telecommunications operations. Participates in staff selection, training, performance evaluation, and discipline. Ensures compliance with operational protocols in dispatching emergency personnel. Provides testimony in court as required. Performs dispatch duties as needed. Participates in committees, task forces, and meetings. Qualifications
Education/Experience Bachelor’s degree in business/public administration, law enforcement, communications, or related field. Two (2) years of supervisory or lead experience in emergency telecommunications/dispatch. Additional supervisory experience may substitute for required education on a year-for-year basis. Other Requirements Valid driver’s license. Ability to pass a background investigation and fingerprint clearance. Must be available for 24-hour call-back. Police-focused positions require a valid Public Safety Dispatcher Certificate. Fire-focused positions require valid CPR, Emergency Medical Dispatcher (EMD) certification, and EMS Dispatcher Accreditation. Knowledge of
Administrative principles including budgeting, planning, and project management. Radio, paging, dispatch, and telecommunications systems. 911 procedures and emergency communication terminology. Principles of employee supervision, training, and evaluation. Basic law enforcement or fire service operations. Computer applications related to dispatch operations. Recordkeeping practices. Skill in
Leading and supervising staff effectively. Training and developing personnel. Prioritizing tasks and exercising sound judgment in emergencies. Building cooperative relationships with staff, agencies, and the public. Preparing clear reports and correspondence. Operating telecommunications equipment and systems. Maintaining accurate records of center activities.
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Under direction, plans, schedules, reviews, and directs the telecommunications section or center for a Police or Fire Department; performs related work as assigned. Class Characteristics
This civilian supervisory position is responsible for the day-to-day operations of a public safety telecommunications and dispatch section. The incumbent develops policies, sets goals, supervises staff, manages the budget, and directs activities to ensure effective emergency communications. Principal Duties
Plans, organizes, coordinates, administers, and directs the work of a telecommunications section or center. Develops and implements goals, objectives, policies, and work standards. Provides training and professional development, including coordinating an in-house telecommunication training academy. Prepares and manages the budget. Provides technical assistance to resolve complex phone or dispatch issues. Maintains records, reports, incident logs, and equipment maintenance documentation. Recommends and coordinates equipment maintenance or upgrades. Works with other departments and outside agencies to coordinate telecommunications operations. Participates in staff selection, training, performance evaluation, and discipline. Ensures compliance with operational protocols in dispatching emergency personnel. Provides testimony in court as required. Performs dispatch duties as needed. Participates in committees, task forces, and meetings. Qualifications
Education/Experience Bachelor’s degree in business/public administration, law enforcement, communications, or related field. Two (2) years of supervisory or lead experience in emergency telecommunications/dispatch. Additional supervisory experience may substitute for required education on a year-for-year basis. Other Requirements Valid driver’s license. Ability to pass a background investigation and fingerprint clearance. Must be available for 24-hour call-back. Police-focused positions require a valid Public Safety Dispatcher Certificate. Fire-focused positions require valid CPR, Emergency Medical Dispatcher (EMD) certification, and EMS Dispatcher Accreditation. Knowledge of
Administrative principles including budgeting, planning, and project management. Radio, paging, dispatch, and telecommunications systems. 911 procedures and emergency communication terminology. Principles of employee supervision, training, and evaluation. Basic law enforcement or fire service operations. Computer applications related to dispatch operations. Recordkeeping practices. Skill in
Leading and supervising staff effectively. Training and developing personnel. Prioritizing tasks and exercising sound judgment in emergencies. Building cooperative relationships with staff, agencies, and the public. Preparing clear reports and correspondence. Operating telecommunications equipment and systems. Maintaining accurate records of center activities.
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