Lush North America
Seasonal Ambassador - Annapolis Mall
Lush North America, Annapolis, Maryland, United States, 21403
Overview
Position:
Seasonal Ambassador Hours:
0-39 hours/week Contract:
Contract Role Interview Plan Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more. We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether it's providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper. For our Seasonal Ambassadors, it's not just about selling soap – it's about making a positive impact on the world, one bar at a time! Responsibilities
Sales and Customer Experience:
Driving Sales: Utilize StoreForce dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the store’s overall sales. Customer Experience:
Consistently deliver a world-class customer experience to every customer who walks through our doors. Connect with customers and identify their needs by listening attentively and asking open-ended questions. Show off our products by demonstrating their unique benefits and features. Seek opportunities to make customers\' day and leave the world Lusher than we found it. Building the Brand:
Educate customers on our brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in the shop and through community engagement by hosting store parties and other initiatives that help bring in more traffic. Spread the word about what makes Lush unique, and inspire others to join us in making a positive impact. Product Passion:
Continually expand product knowledge with ongoing learning and deep knowledge of Lush. Stay up-to-date on products, ingredients, and unique benefits to confidently make informed product recommendations. Team Involvement
Development:
Utilize Lush resources to develop effective sales techniques and product knowledge to improve performance, support the growth of your team, and increase sales. Take ownership of development, assess performance, and actively seek feedback, resources, and opportunities to improve skills. Diversity, Equity, Inclusion, and Belonging:
Encourage open communication and actively listen to team members’ perspectives related to DEIB. Foster a sense of belonging by promoting teamwork, collaboration, and recognizing each employee\'s unique contributions. Operational Excellence
Time and Attendance:
Be punctual, reliable, and present at work. Participate in teamwork, take breaks when necessary, and stay up-to-date with company news and updates. Visuals and Merchandising:
Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales. Stock and Inventory:
Use Visual Merchandising guidelines to adjust product displays based on sales to improve the customer experience. Policies and Procedures:
Follow company standards for opening and closing, product integrity, respectful workplace, and health and safety. Qualifications
Required: Excellent customer service skills Flexibility to adapt to changing situations and priorities in a fast-paced environment Knowledge and passion for skincare, natural beauty, and ethical business Flexible schedule to accommodate store needs, including evenings, weekends, and holidays Preferred: Experience with consultation-based customer service models Strong problem-solving skills to address issues in day-to-day operations Experience working in a team environment Experience working in skincare or cosmetics Experience in cross-cultural collaboration and DEIB or social justice training Fluency in Spanish, French, or other languages Pay: 15.50 USD per hour Best of luck on your job search, and follow us to learn more! Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. Our facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as on lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and home to diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We act to repair past harm in allyship with Indigenous People, including staff, customers and leadership from organizations and communities we work with.
#J-18808-Ljbffr
Position:
Seasonal Ambassador Hours:
0-39 hours/week Contract:
Contract Role Interview Plan Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more. We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether it's providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper. For our Seasonal Ambassadors, it's not just about selling soap – it's about making a positive impact on the world, one bar at a time! Responsibilities
Sales and Customer Experience:
Driving Sales: Utilize StoreForce dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the store’s overall sales. Customer Experience:
Consistently deliver a world-class customer experience to every customer who walks through our doors. Connect with customers and identify their needs by listening attentively and asking open-ended questions. Show off our products by demonstrating their unique benefits and features. Seek opportunities to make customers\' day and leave the world Lusher than we found it. Building the Brand:
Educate customers on our brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in the shop and through community engagement by hosting store parties and other initiatives that help bring in more traffic. Spread the word about what makes Lush unique, and inspire others to join us in making a positive impact. Product Passion:
Continually expand product knowledge with ongoing learning and deep knowledge of Lush. Stay up-to-date on products, ingredients, and unique benefits to confidently make informed product recommendations. Team Involvement
Development:
Utilize Lush resources to develop effective sales techniques and product knowledge to improve performance, support the growth of your team, and increase sales. Take ownership of development, assess performance, and actively seek feedback, resources, and opportunities to improve skills. Diversity, Equity, Inclusion, and Belonging:
Encourage open communication and actively listen to team members’ perspectives related to DEIB. Foster a sense of belonging by promoting teamwork, collaboration, and recognizing each employee\'s unique contributions. Operational Excellence
Time and Attendance:
Be punctual, reliable, and present at work. Participate in teamwork, take breaks when necessary, and stay up-to-date with company news and updates. Visuals and Merchandising:
Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales. Stock and Inventory:
Use Visual Merchandising guidelines to adjust product displays based on sales to improve the customer experience. Policies and Procedures:
Follow company standards for opening and closing, product integrity, respectful workplace, and health and safety. Qualifications
Required: Excellent customer service skills Flexibility to adapt to changing situations and priorities in a fast-paced environment Knowledge and passion for skincare, natural beauty, and ethical business Flexible schedule to accommodate store needs, including evenings, weekends, and holidays Preferred: Experience with consultation-based customer service models Strong problem-solving skills to address issues in day-to-day operations Experience working in a team environment Experience working in skincare or cosmetics Experience in cross-cultural collaboration and DEIB or social justice training Fluency in Spanish, French, or other languages Pay: 15.50 USD per hour Best of luck on your job search, and follow us to learn more! Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. Our facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as on lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and home to diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We act to repair past harm in allyship with Indigenous People, including staff, customers and leadership from organizations and communities we work with.
#J-18808-Ljbffr