Oregon Health & Science University
Practice Manager 3
Oregon Health & Science University, Portland, Oregon, United States, 97204
Overview
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Practice Manager 3
role at
Oregon Health & Science University . Base pay range: $89,793.60/yr - $143,416.00/yr Department overview
The Practice Manager oversees operations at Family Medicine’s Federally Qualified Health Center, which includes two complex family medicine residency clinics (Richmond and East Portland) as well as the Benson School-Based Health Center. The Practice Manager is responsible for assuring quality care and continuity for patients and families at these locations. The Practice Manager provides consistent leadership by example in support of all aspects of the mission of OHSU and the Department of Family Medicine, including teaching, research, patient care, community partnerships and public service. They represent the clinics at department, primary care, ambulatory and external forums. They lead and participate in clinic meetings and ensure implementation and alignment of processes in accordance with institutional guidelines. On a day-to-day basis, they guide and oversee business and clinical operations, ensure efficient use of resources, manage clinical workflow and efforts of clinical staff, ensure adherence to OHSU policies and procedures (including DNV and State regulatory standards), and ensure facilities meet organizational standards. The Practice Manager also participates in the construction, tracking and implementation of the annual budget and strategic plan. These responsibilities are performed in a manner that is consistent with expectations of the Department of Family Medicine, Ambulatory Care, and of Community Health Center leaders. The Practice Manager also oversees human resource functions in the clinic, including compliance and staff development. They directly supervise clinic supervisors, and administrative support staff, and indirectly supervise clinic Registered Nurses, and front and back-office staff. Supervision is conducted in a manner consistent with the institutions and department’s philosophy and leadership. They have a dual reporting relationship, reporting to both CFO & Executive Director of the FQHC and the Director of Clinical Operations, Family Medicine. They work in collaboration with the Clinic Medical Director and clinic leadership team. They are actively engaged in the community and maintain working relationships with leaders across the OHSU system. The Richmond Community Health Center is a Federally Qualified Health Center (FQHC) with a 340B on-site pharmacy. The FQHC serves a panel of over 17,000 primary care patients with an annual visit volume of over 50,000 patient visits and a budget of over $31 Million annually. In addition to Primary Care, the Richmond Clinic also provides over a dozen specialty clinics and other programs designed to meet the healthcare needs of their patients. The Practice Manager is on call 24 hours a day, 7 days per week for potential clinic and safety issues needing prompt attention. The Clinic is open 8-8 M-F and Saturdays 9AM-1PM. Function/Duties of Position
Clinical Practice Management
Develops, maintains, and implements practice policies and procedures. A key leader of transformative changes to the care delivery model as it is adapted to the rapidly changing health care environment. Provides leadership on development and implementation of standards of practice. Leads and participates in committees. Ensures compliance with regulatory requirements. Oversees inventory of all supplies and equipment. Serves as liaison in coordination of support services for practice operations. Leads and/or assists with implementation of grants and projects. Demonstrates knowledge of standards developed by organizations monitoring patient care including, but not limited to DNV, CLIA and VFC. Coordinates patient flow in conjunction with clinical staff. Monitors patient outcomes, especially patient experience, as well as quality metrics in general. Shares results with staff and develops action plans for improvement. Ensures patient education materials are available and current. Assists in planning and scheduling patient education classes and related services. Oversee patient complaints and monitor customer service delivery. Makes periodic reports to the Patient Advisory Committee regarding patterns of complaints and responses. Personnel Management
Coordinates all clinical activities for faculty clinicians and residents, in conjunction with the Medical Director. Addresses faculty and resident issues. Directs work and supervises Clinical Support Supervisors. Indirectly supervises front and back-office staff, RNs, and Behavioral Health staff. Monitors direct patient care to ensure appropriate use of all front and back-office staff. Monitors adherence to policies/procedures and maintenance of standards of care. Plans, assigns, and approves work. Ensures staff meet workload requirements. Hires, evaluates, counsels, and may dismiss personnel. Responds to grievances. Conducts staff meetings. Recommends salary adjustments. Identifies training and development needs and coordinates in-services. Orients newly hired staff and coordinates training. Monitors staff time and attendance. Administrative Functions
An active key member of the Leadership Team: leads in setting and achieving goals and provides direction for other clinic managers and supervisors. Demonstrates knowledge of capital purchases, payroll, and billing processes. Tracks expenditures, revenues, workloads, and clinic performance in terms of costs, quality, and patient satisfaction. Assists with grant budgets, required cost reports, annual audit, and strategic plan. Works with financial leaders to create and meet budget expectations. Assists with quality improvement planning and Lean projects. Leads and assists with development of new programs; implements security protocols and patient experience interventions. Works with the billing team to ensure correct submission and receipt of payments from insurance providers and optimize revenue. Promotes and complies with the Code of Conduct, OHSU policies, and department procedures. Develops or modifies policies as needed and participates in continuing education focused on improving professional and practice management skills. Leads the Patient Centered Primary Care Home (PCPCH) initiative
Incorporate new payment models included in PCPCH. Develop performance targets that reflect PCMH values and incentives from new payment models. Key Deliverables
Grow visit volume while maintaining a balanced budget. Lead performance improvement related to access, patient experience, clinical compliance, staff effectiveness, and patient flow. Oversee grant proposals, quality assurance, and data reporting to meet benchmarks and deadlines. Maintain knowledge of FQHC operations and ensure adherence to FQHC regulations. Additional details: General work hours M-F 8-5, locations include Richmond and East Portland Community Health Centers. Weekend/evening work may be required. On call 24/7. Travel may be required. All are welcome. Oregon Health & Science University is an equal opportunity, affirmative action employer. Reasonable accommodation requests can be directed to the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu. Senioriy level
Not Applicable Employment type
Full-time Job function
Management Industries
Hospitals and Health Care
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Join to apply for the
Practice Manager 3
role at
Oregon Health & Science University . Base pay range: $89,793.60/yr - $143,416.00/yr Department overview
The Practice Manager oversees operations at Family Medicine’s Federally Qualified Health Center, which includes two complex family medicine residency clinics (Richmond and East Portland) as well as the Benson School-Based Health Center. The Practice Manager is responsible for assuring quality care and continuity for patients and families at these locations. The Practice Manager provides consistent leadership by example in support of all aspects of the mission of OHSU and the Department of Family Medicine, including teaching, research, patient care, community partnerships and public service. They represent the clinics at department, primary care, ambulatory and external forums. They lead and participate in clinic meetings and ensure implementation and alignment of processes in accordance with institutional guidelines. On a day-to-day basis, they guide and oversee business and clinical operations, ensure efficient use of resources, manage clinical workflow and efforts of clinical staff, ensure adherence to OHSU policies and procedures (including DNV and State regulatory standards), and ensure facilities meet organizational standards. The Practice Manager also participates in the construction, tracking and implementation of the annual budget and strategic plan. These responsibilities are performed in a manner that is consistent with expectations of the Department of Family Medicine, Ambulatory Care, and of Community Health Center leaders. The Practice Manager also oversees human resource functions in the clinic, including compliance and staff development. They directly supervise clinic supervisors, and administrative support staff, and indirectly supervise clinic Registered Nurses, and front and back-office staff. Supervision is conducted in a manner consistent with the institutions and department’s philosophy and leadership. They have a dual reporting relationship, reporting to both CFO & Executive Director of the FQHC and the Director of Clinical Operations, Family Medicine. They work in collaboration with the Clinic Medical Director and clinic leadership team. They are actively engaged in the community and maintain working relationships with leaders across the OHSU system. The Richmond Community Health Center is a Federally Qualified Health Center (FQHC) with a 340B on-site pharmacy. The FQHC serves a panel of over 17,000 primary care patients with an annual visit volume of over 50,000 patient visits and a budget of over $31 Million annually. In addition to Primary Care, the Richmond Clinic also provides over a dozen specialty clinics and other programs designed to meet the healthcare needs of their patients. The Practice Manager is on call 24 hours a day, 7 days per week for potential clinic and safety issues needing prompt attention. The Clinic is open 8-8 M-F and Saturdays 9AM-1PM. Function/Duties of Position
Clinical Practice Management
Develops, maintains, and implements practice policies and procedures. A key leader of transformative changes to the care delivery model as it is adapted to the rapidly changing health care environment. Provides leadership on development and implementation of standards of practice. Leads and participates in committees. Ensures compliance with regulatory requirements. Oversees inventory of all supplies and equipment. Serves as liaison in coordination of support services for practice operations. Leads and/or assists with implementation of grants and projects. Demonstrates knowledge of standards developed by organizations monitoring patient care including, but not limited to DNV, CLIA and VFC. Coordinates patient flow in conjunction with clinical staff. Monitors patient outcomes, especially patient experience, as well as quality metrics in general. Shares results with staff and develops action plans for improvement. Ensures patient education materials are available and current. Assists in planning and scheduling patient education classes and related services. Oversee patient complaints and monitor customer service delivery. Makes periodic reports to the Patient Advisory Committee regarding patterns of complaints and responses. Personnel Management
Coordinates all clinical activities for faculty clinicians and residents, in conjunction with the Medical Director. Addresses faculty and resident issues. Directs work and supervises Clinical Support Supervisors. Indirectly supervises front and back-office staff, RNs, and Behavioral Health staff. Monitors direct patient care to ensure appropriate use of all front and back-office staff. Monitors adherence to policies/procedures and maintenance of standards of care. Plans, assigns, and approves work. Ensures staff meet workload requirements. Hires, evaluates, counsels, and may dismiss personnel. Responds to grievances. Conducts staff meetings. Recommends salary adjustments. Identifies training and development needs and coordinates in-services. Orients newly hired staff and coordinates training. Monitors staff time and attendance. Administrative Functions
An active key member of the Leadership Team: leads in setting and achieving goals and provides direction for other clinic managers and supervisors. Demonstrates knowledge of capital purchases, payroll, and billing processes. Tracks expenditures, revenues, workloads, and clinic performance in terms of costs, quality, and patient satisfaction. Assists with grant budgets, required cost reports, annual audit, and strategic plan. Works with financial leaders to create and meet budget expectations. Assists with quality improvement planning and Lean projects. Leads and assists with development of new programs; implements security protocols and patient experience interventions. Works with the billing team to ensure correct submission and receipt of payments from insurance providers and optimize revenue. Promotes and complies with the Code of Conduct, OHSU policies, and department procedures. Develops or modifies policies as needed and participates in continuing education focused on improving professional and practice management skills. Leads the Patient Centered Primary Care Home (PCPCH) initiative
Incorporate new payment models included in PCPCH. Develop performance targets that reflect PCMH values and incentives from new payment models. Key Deliverables
Grow visit volume while maintaining a balanced budget. Lead performance improvement related to access, patient experience, clinical compliance, staff effectiveness, and patient flow. Oversee grant proposals, quality assurance, and data reporting to meet benchmarks and deadlines. Maintain knowledge of FQHC operations and ensure adherence to FQHC regulations. Additional details: General work hours M-F 8-5, locations include Richmond and East Portland Community Health Centers. Weekend/evening work may be required. On call 24/7. Travel may be required. All are welcome. Oregon Health & Science University is an equal opportunity, affirmative action employer. Reasonable accommodation requests can be directed to the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu. Senioriy level
Not Applicable Employment type
Full-time Job function
Management Industries
Hospitals and Health Care
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