ServiceNow
Principal Technical Consultant, Data & Integrations Specialist
ServiceNow, Austin, Texas, us, 78716
Overview
Company Description: ServiceNow is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our cloud-based platform connects people, systems, and processes to help organizations work smarter, faster, and better. We pursue a purpose to make the world work better for everyone. Team
The Customer Excellence Group works with customers to help them achieve business outcomes by providing prescriptive guidance. The team drives consumption, adoption, and customer satisfaction and helps customers grow their business on the ServiceNow platform by demonstrating value from their investment. The Role
The Principal Technical Consultant, Data & Integrations Specialist is the functional and technical expert of a customer engagement team. You will consult with customers and configure ServiceNow data architecture and integrations based on best practices, with the goal of accelerating and driving customer business outcomes. You will design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. You are an expert problem solver with extensive programming skills across multiple languages and frameworks. You will resolve errors, provide support, and develop procedures to navigate complex system overlaps. You will play a crucial role in delivering transformative integration architectures using ServiceNow’s Workflow Data Fabric capabilities to support AI solutions on the platform. What you get to do in this role: Experience in integrating AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s impact on the function or industry. Implement robust architectures that leverage the Workflow Data Fabric to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives. Implement the latest ServiceNow AI offerings such as Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI, and other upcoming capabilities for various customers. Develop solutions based on user requirements gathered in workshops. Coordinate activities with other developers to ensure integrations and platform functionality support the overall project. Ensure best practices in integration processes are followed. Act as a subject-matter expert to solve complex user issues related to Integrations and AI solutions. Check and correct conflicts in data configurations and overlaps. Analyze and improve current instance configuration and setup to support future customer needs. Identify, debug, and advise on system errors or architecture issues. Qualifications
To be successful in this role, we need someone who has: At least 8 years of configuration/development experience for complex integration technologies Extensive ServiceNow Integration Hub Spokes and App development experience Experience with architecting system integrations and creating complex high-level architecture diagrams Maintain at least 2 ServiceNow mainline CIS certifications Maintain ServiceNow Certified Application Developer (CAD) certification Act as a technical lead on engagements Extensive experience with integration technologies (REST/SOAP Web Services, middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR, Remote Tables, Remote Process, etc.) and SaaS technologies Demonstrated ability to influence and consult in a complex customer environment while providing thought leadership to sponsors/stakeholders Strong JavaScript skills with practical experience Experience with ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, Integrations) Experience with data management, database design, and database concepts Knowledge of LDAP, VPN, SSL, SAML/SSO and other enterprise technologies Strong interpersonal skills, customer-centric attitude, and ability to operate in a diverse environment Proven team builder with the ability to mentor and develop talent Analytical and problem-solving abilities Keen eye for detail and ability to fix errors in complex code Ability to perform tasks independently Good presentation and report-writing skills Up to 30% travel annually Work Personas
Work personas (flexible, remote, or required in office) categorize ServiceNow employees based on work nature and location. Learn more here. Eligibility may be confirmed by distance between your residence and the nearest ServiceNow office using a third-party service. Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. Applicants with arrest or conviction records will be considered as required by law. Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations
Some positions require access to controlled technology subject to export control regulations. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
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Company Description: ServiceNow is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our cloud-based platform connects people, systems, and processes to help organizations work smarter, faster, and better. We pursue a purpose to make the world work better for everyone. Team
The Customer Excellence Group works with customers to help them achieve business outcomes by providing prescriptive guidance. The team drives consumption, adoption, and customer satisfaction and helps customers grow their business on the ServiceNow platform by demonstrating value from their investment. The Role
The Principal Technical Consultant, Data & Integrations Specialist is the functional and technical expert of a customer engagement team. You will consult with customers and configure ServiceNow data architecture and integrations based on best practices, with the goal of accelerating and driving customer business outcomes. You will design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. You are an expert problem solver with extensive programming skills across multiple languages and frameworks. You will resolve errors, provide support, and develop procedures to navigate complex system overlaps. You will play a crucial role in delivering transformative integration architectures using ServiceNow’s Workflow Data Fabric capabilities to support AI solutions on the platform. What you get to do in this role: Experience in integrating AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s impact on the function or industry. Implement robust architectures that leverage the Workflow Data Fabric to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives. Implement the latest ServiceNow AI offerings such as Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI, and other upcoming capabilities for various customers. Develop solutions based on user requirements gathered in workshops. Coordinate activities with other developers to ensure integrations and platform functionality support the overall project. Ensure best practices in integration processes are followed. Act as a subject-matter expert to solve complex user issues related to Integrations and AI solutions. Check and correct conflicts in data configurations and overlaps. Analyze and improve current instance configuration and setup to support future customer needs. Identify, debug, and advise on system errors or architecture issues. Qualifications
To be successful in this role, we need someone who has: At least 8 years of configuration/development experience for complex integration technologies Extensive ServiceNow Integration Hub Spokes and App development experience Experience with architecting system integrations and creating complex high-level architecture diagrams Maintain at least 2 ServiceNow mainline CIS certifications Maintain ServiceNow Certified Application Developer (CAD) certification Act as a technical lead on engagements Extensive experience with integration technologies (REST/SOAP Web Services, middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR, Remote Tables, Remote Process, etc.) and SaaS technologies Demonstrated ability to influence and consult in a complex customer environment while providing thought leadership to sponsors/stakeholders Strong JavaScript skills with practical experience Experience with ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, Integrations) Experience with data management, database design, and database concepts Knowledge of LDAP, VPN, SSL, SAML/SSO and other enterprise technologies Strong interpersonal skills, customer-centric attitude, and ability to operate in a diverse environment Proven team builder with the ability to mentor and develop talent Analytical and problem-solving abilities Keen eye for detail and ability to fix errors in complex code Ability to perform tasks independently Good presentation and report-writing skills Up to 30% travel annually Work Personas
Work personas (flexible, remote, or required in office) categorize ServiceNow employees based on work nature and location. Learn more here. Eligibility may be confirmed by distance between your residence and the nearest ServiceNow office using a third-party service. Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. Applicants with arrest or conviction records will be considered as required by law. Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations
Some positions require access to controlled technology subject to export control regulations. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
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