Tapestry, Inc.
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Job location: Glendale, AZ, US Responsibilities
Sample of tasks required of role: Sales: Understand organizational objectives and make decisions in partnership with the Store Manager and Assistant Store Manager that align with company priorities and values. Endorse, model and develop the team to deliver Coach’s selling and service expectations. Enforce sales strategies, initiatives and growth across all categories. Collaborate with Store Manager and/or Assistant Store Manager to adapt store business strategies and personal selling techniques to support overall store and financial results. Utilize floor supervisor responsibilities to deliver strong metrics; stay results-driven through team selling and selling to multiple customers. Monitor personal sales and productivity; maximize clienteling in partnership with store leadership to achieve goals. Build credibility and trust with team and customers; act as a personal fashion advisor to drive business results. Represent the brand in the local market to drive loyalty and business (e.g., charity events, local associations, mall initiatives). Read cues to tailor approaches to customer and team needs; be solution-oriented in resolving issues; partner with leadership as appropriate. Develop product knowledge and remain aware of current collections; recruit when appropriate to support staffing needs. Coach, develop and motivate the team to meet goals; delegate and empower others and encourage growth; welcome feedback and set short- and long-term goals. Provide regular feedback to others and coach performance to a higher standard. Operations: Manage daily operational tasks according to Coach standards; adapt quickly to business needs. Demonstrate strong business acumen and maintain calm, professional demeanor; communicate with supervisors regularly. Maintain interior and exterior upkeep of the store in partnership with corporate. Understand and use retail systems and reporting tools to inform decisions; adhere to Coach policies and procedures including POS and operations. Leverage tools to support clienteling, drive sales and achieve individual and team goals. Collaborate with leadership to adjust store strategies to improve productive functions and ensure daily tasks are completed without impacting service. Drive for results and customer focus; foster creativity, interpersonal savvy, learning on the fly, perseverance, dealing with ambiguity, strategic agility and building effective teams. Additional Requirements
Experience:
1-3 years of retail experience (cashier/stock, sales, etc.), preferably in luxury retail. Knowledge of fashion trends and competition in the marketplace. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie talkie, and ability to read price and product release sheets. Physical:
Ability to work at a fast pace; effective communication with customers and team; ability to maneuver the sales floor, shelves, and stock room; physical ability to lift up to 25 pounds regularly and up to 50 pounds for shipments/transfers. Schedule:
Ability to meet Coach scheduling and availability expectations, including flexible hours, nights, weekends and holidays with high retail traffic. Note:
This document serves as a sample of duties and does not include an exhaustive list of all performance requirements. Tapestry, Inc. is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and relate to the requirements of the position, without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy or any other legally protected characteristic. Visit Coach at www.coach.com Competencies
Our Competencies for All Employees Courage : Provides direct, actionable feedback; addresses issues promptly; not afraid to take necessary action. Creativity : Generates new, value-added ideas and connects disparate concepts. Customer Focus : Prioritizes customer needs and builds trust with customers. Dealing with Ambiguity : Adapts to change and makes progress with incomplete information. Drive for Results : Consistently exceeds goals and pushes for results. Interpersonal Savvy : Builds rapport and maintains constructive relationships. Learning on the Fly : Learns quickly, open to change, experiments to solve problems. Competencies for All People Managers Strategic Agility : Plans for future trends and creates credible strategies. Developing Direct Reports and Others : Provides development opportunities and guides career growth. Building Effective Teams : Fosters teamwork, accountability and belonging. Coach is an equal opportunity and affirmative action employer; employment decisions are based on qualifications and relate to the position requirements. These decisions are made without regard to protected characteristics as defined by law. Visit Coach at www.coach.com
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Job location: Glendale, AZ, US Responsibilities
Sample of tasks required of role: Sales: Understand organizational objectives and make decisions in partnership with the Store Manager and Assistant Store Manager that align with company priorities and values. Endorse, model and develop the team to deliver Coach’s selling and service expectations. Enforce sales strategies, initiatives and growth across all categories. Collaborate with Store Manager and/or Assistant Store Manager to adapt store business strategies and personal selling techniques to support overall store and financial results. Utilize floor supervisor responsibilities to deliver strong metrics; stay results-driven through team selling and selling to multiple customers. Monitor personal sales and productivity; maximize clienteling in partnership with store leadership to achieve goals. Build credibility and trust with team and customers; act as a personal fashion advisor to drive business results. Represent the brand in the local market to drive loyalty and business (e.g., charity events, local associations, mall initiatives). Read cues to tailor approaches to customer and team needs; be solution-oriented in resolving issues; partner with leadership as appropriate. Develop product knowledge and remain aware of current collections; recruit when appropriate to support staffing needs. Coach, develop and motivate the team to meet goals; delegate and empower others and encourage growth; welcome feedback and set short- and long-term goals. Provide regular feedback to others and coach performance to a higher standard. Operations: Manage daily operational tasks according to Coach standards; adapt quickly to business needs. Demonstrate strong business acumen and maintain calm, professional demeanor; communicate with supervisors regularly. Maintain interior and exterior upkeep of the store in partnership with corporate. Understand and use retail systems and reporting tools to inform decisions; adhere to Coach policies and procedures including POS and operations. Leverage tools to support clienteling, drive sales and achieve individual and team goals. Collaborate with leadership to adjust store strategies to improve productive functions and ensure daily tasks are completed without impacting service. Drive for results and customer focus; foster creativity, interpersonal savvy, learning on the fly, perseverance, dealing with ambiguity, strategic agility and building effective teams. Additional Requirements
Experience:
1-3 years of retail experience (cashier/stock, sales, etc.), preferably in luxury retail. Knowledge of fashion trends and competition in the marketplace. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie talkie, and ability to read price and product release sheets. Physical:
Ability to work at a fast pace; effective communication with customers and team; ability to maneuver the sales floor, shelves, and stock room; physical ability to lift up to 25 pounds regularly and up to 50 pounds for shipments/transfers. Schedule:
Ability to meet Coach scheduling and availability expectations, including flexible hours, nights, weekends and holidays with high retail traffic. Note:
This document serves as a sample of duties and does not include an exhaustive list of all performance requirements. Tapestry, Inc. is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and relate to the requirements of the position, without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy or any other legally protected characteristic. Visit Coach at www.coach.com Competencies
Our Competencies for All Employees Courage : Provides direct, actionable feedback; addresses issues promptly; not afraid to take necessary action. Creativity : Generates new, value-added ideas and connects disparate concepts. Customer Focus : Prioritizes customer needs and builds trust with customers. Dealing with Ambiguity : Adapts to change and makes progress with incomplete information. Drive for Results : Consistently exceeds goals and pushes for results. Interpersonal Savvy : Builds rapport and maintains constructive relationships. Learning on the Fly : Learns quickly, open to change, experiments to solve problems. Competencies for All People Managers Strategic Agility : Plans for future trends and creates credible strategies. Developing Direct Reports and Others : Provides development opportunities and guides career growth. Building Effective Teams : Fosters teamwork, accountability and belonging. Coach is an equal opportunity and affirmative action employer; employment decisions are based on qualifications and relate to the position requirements. These decisions are made without regard to protected characteristics as defined by law. Visit Coach at www.coach.com
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