Hilton Worldwide, Inc.
Senior Catering and Events Manager - Embassy Suites by Hilton Portland Downtown
Hilton Worldwide, Inc., Portland, Oregon, United States, 97204
Overview
Senior Catering and Events Manager - Embassy Suites by Hilton Portland Downtown (HOT0BY2V) Join the Historic Embassy Suites by Hilton Portland Downtown as Senior Catering & Events Manager. The Hilton brand is known for hospitality, culture, competitive health benefits, career growth opportunities and our Go Hilton travel discount program. The property offers free meals during shifts. We are located in downtown Portland, near the Convention Center, Moda Center, and theaters. The Voodoo Doughnut and Stumptown Coffee are nearby. Portland International Airport is a 10-mile drive. Responsibilities
As Senior Catering & Events Manager you are responsible for the negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. Coordinate event documentation with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. Handle complex events and ensure a seamless turnover from sales to service back to sales. Recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and be responsible for their experience. May support and act on behalf of the Director of Catering and Events. Organize, plan and prioritize duties by developing plans and goals. Provide timely communication to internal and external clients via telephone, email, written documents or in person. Create and maintain relationships with clients to set and meet expectations and deliver on those expectations. Demonstrate knowledge of job systems, products, processes, and services. Resolve conflicts and negotiate with others while handling complaints and disputes. Sell and influence both internal and external clients. Make decisions and solve problems by analyzing issues and determining the best solution. Ensure high-quality service by communicating with and guiding others to understand guest needs, providing direction and coaching when needed. Participate in customer site inspections and assist with the sales process as necessary. Other duties as necessary based on business needs. What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. This leadership result is the culmination of our Vision, Mission, and Values demonstrated by our Team Members. Hospitality - We are passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We are leaders in our industry and in our communities. Teamwork - We are team players in everything we do. Ownership - We own our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the following key attributes: Quality Productivity Customer Focus What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton has offered business and leisure travelers the finest in accommodations, service, and value for nearly a century. Hilton remains dedicated to providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our Team Members are at the heart of it all. The salary range for this position is $70,000-$80,000 plus bonus and is based on applicable and specialized experience and location. #LI-JL2
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Senior Catering and Events Manager - Embassy Suites by Hilton Portland Downtown (HOT0BY2V) Join the Historic Embassy Suites by Hilton Portland Downtown as Senior Catering & Events Manager. The Hilton brand is known for hospitality, culture, competitive health benefits, career growth opportunities and our Go Hilton travel discount program. The property offers free meals during shifts. We are located in downtown Portland, near the Convention Center, Moda Center, and theaters. The Voodoo Doughnut and Stumptown Coffee are nearby. Portland International Airport is a 10-mile drive. Responsibilities
As Senior Catering & Events Manager you are responsible for the negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. Coordinate event documentation with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. Handle complex events and ensure a seamless turnover from sales to service back to sales. Recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and be responsible for their experience. May support and act on behalf of the Director of Catering and Events. Organize, plan and prioritize duties by developing plans and goals. Provide timely communication to internal and external clients via telephone, email, written documents or in person. Create and maintain relationships with clients to set and meet expectations and deliver on those expectations. Demonstrate knowledge of job systems, products, processes, and services. Resolve conflicts and negotiate with others while handling complaints and disputes. Sell and influence both internal and external clients. Make decisions and solve problems by analyzing issues and determining the best solution. Ensure high-quality service by communicating with and guiding others to understand guest needs, providing direction and coaching when needed. Participate in customer site inspections and assist with the sales process as necessary. Other duties as necessary based on business needs. What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. This leadership result is the culmination of our Vision, Mission, and Values demonstrated by our Team Members. Hospitality - We are passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We are leaders in our industry and in our communities. Teamwork - We are team players in everything we do. Ownership - We own our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the following key attributes: Quality Productivity Customer Focus What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton has offered business and leisure travelers the finest in accommodations, service, and value for nearly a century. Hilton remains dedicated to providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our Team Members are at the heart of it all. The salary range for this position is $70,000-$80,000 plus bonus and is based on applicable and specialized experience and location. #LI-JL2
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