Intercom
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and transform their customer experiences for the better. Fin can be combined with our Helpdesk to form the Intercom Customer Service Suite, which provides AI-enhanced support for more complex or high-touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom sets the standard for customer service. We push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What’s the opportunity?
As a Solution Architect in San Francisco, you’ll be a trusted technical advisor to our customers, helping them integrate, deploy, and maximize the value of Intercom and Fin. You’ll work closely with Customer Success Managers, Sales Engineers, and R&D teams to provide strategic guidance, technical expertise, and hands-on support for API integrations, security reviews, and AI-driven automation strategies. This role is ideal for someone who is deeply technical, customer-focused, and excited about AI-powered customer service. You’ll help businesses unlock the full potential of Intercom and Fin, ensuring seamless implementation and long-term success. What Will I Be Doing?
Assist customers in optimizing Intercom and Fin, ensuring successful deployments and effective usage. Advise on integrations, helping customers connect Fin with their existing tech stack via APIs, webhooks, and automation workflows. Lead technical discovery sessions, assess customer requirements, and design scalable solutions. Solve complex technical challenges, working cross-functionally with Customer Success, Sales Engineering, and R&D teams. Provide technical enablement, educating customers on best practices for AI-driven automation and conversational AI. Develop a technical point of view to demonstrate Intercom and Fin’s impact on customer support operations. Support security reviews and RFPs, and assist with enterprise architecture compliance. Advocate for customers internally, providing feedback to Product and Engineering to enhance Intercom and Fin’s capabilities. Develop technical content, including documentation, integration guides, and knowledge-sharing resources. What Skills Do I Need?
3+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS or AI company. Technical expertise in APIs, integrations, and automation frameworks. Deep understanding of AI-driven automation, LLMs, and customer support technologies. Excellent communicator, able to convey complex topics to both engineers and non-technical audiences at varying levels of detail. A problem-solver who thrives in fast-paced environments and can manage multiple projects. Passionate about customer success, with a track record of helping businesses adopt and scale new technologies. Benefits
Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Team events for Intercomrades, friends, and family The base salary range for candidates within the San Francisco Bay Area is $163,000 - $194,709. Actual base pay depends on factors such as education, skills, experience, location, etc. The base pay range may be modified in the future. Regular employees may be eligible for a corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of RSUs. Policies and Equal Opportunity
Intercom has a hybrid working policy. We believe that in-person collaboration helps us stay connected and foster culture while providing flexibility to work from home. We expect employees to be in the office at least three days per week. Intercom values diversity and is committed to an Equal Employment Opportunity policy. We will not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status. Our policy is to focus on doing incredible work and to unite the company through our core values. Is this role not quite what you’re looking for?
Join our Talent Community to stay connected with us.
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As a Solution Architect in San Francisco, you’ll be a trusted technical advisor to our customers, helping them integrate, deploy, and maximize the value of Intercom and Fin. You’ll work closely with Customer Success Managers, Sales Engineers, and R&D teams to provide strategic guidance, technical expertise, and hands-on support for API integrations, security reviews, and AI-driven automation strategies. This role is ideal for someone who is deeply technical, customer-focused, and excited about AI-powered customer service. You’ll help businesses unlock the full potential of Intercom and Fin, ensuring seamless implementation and long-term success. What Will I Be Doing?
Assist customers in optimizing Intercom and Fin, ensuring successful deployments and effective usage. Advise on integrations, helping customers connect Fin with their existing tech stack via APIs, webhooks, and automation workflows. Lead technical discovery sessions, assess customer requirements, and design scalable solutions. Solve complex technical challenges, working cross-functionally with Customer Success, Sales Engineering, and R&D teams. Provide technical enablement, educating customers on best practices for AI-driven automation and conversational AI. Develop a technical point of view to demonstrate Intercom and Fin’s impact on customer support operations. Support security reviews and RFPs, and assist with enterprise architecture compliance. Advocate for customers internally, providing feedback to Product and Engineering to enhance Intercom and Fin’s capabilities. Develop technical content, including documentation, integration guides, and knowledge-sharing resources. What Skills Do I Need?
3+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS or AI company. Technical expertise in APIs, integrations, and automation frameworks. Deep understanding of AI-driven automation, LLMs, and customer support technologies. Excellent communicator, able to convey complex topics to both engineers and non-technical audiences at varying levels of detail. A problem-solver who thrives in fast-paced environments and can manage multiple projects. Passionate about customer success, with a track record of helping businesses adopt and scale new technologies. Benefits
Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Team events for Intercomrades, friends, and family The base salary range for candidates within the San Francisco Bay Area is $163,000 - $194,709. Actual base pay depends on factors such as education, skills, experience, location, etc. The base pay range may be modified in the future. Regular employees may be eligible for a corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of RSUs. Policies and Equal Opportunity
Intercom has a hybrid working policy. We believe that in-person collaboration helps us stay connected and foster culture while providing flexibility to work from home. We expect employees to be in the office at least three days per week. Intercom values diversity and is committed to an Equal Employment Opportunity policy. We will not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status. Our policy is to focus on doing incredible work and to unite the company through our core values. Is this role not quite what you’re looking for?
Join our Talent Community to stay connected with us.
#J-18808-Ljbffr